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UCX Platform Recorder for Microsoft Teams

Imagicle Call Recording for Microsoft Teams provides two different architectures:

  • Self-hosted UCX Suite in customer’s Private Azure Cloud

  • Full Cloud UCX Platform solution

In this KB section, we highlight the Full Cloud solution, which allows to record both internal and external calls initiated or received by MS-Teams enabled users, through a dedicated Recording Policy and Imagicle Azure Bots which route recording streams to an Imagicle dedicated MS-Azure recording engine. This architecture grants a complete independence from the PSTN access adopted by customer. Can be either through a local SBC (Direct Routing) or leveraging MS-Teams own Cloud PSTN access. Direct Routing Media Bypass is supported, too.

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Self-hosted Call Recording solution for MS-Teams is delivered through Imagicle UCX Suite framework. See here for more details.

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