UCX Platform Recorder for Cisco Webex CC and Webex Calling Native Providers

Imagicle Call Recording allows to collect recorded conversations performed by native Webex Calling an Webex Contact Center recording engines.

Both Webex recorders are providing convenience features, with a limited retention period, no audit trails and no Legal Hold features.

Once recordings are imported into Imagicle UCX Platform, users can easily access to them from Imagicle UCX Platform web portal, Webex Desktop and Agent Desktop clients.

Imagicle compliance recording solution provides unlimited data retention and an easy recording filtering by call direction, call type and black list feature.