Imagicle Compliance and AI Quality Recording, any license profile, allows to collect recorded conversations performed by native Webex Calling and Webex Contact Center recording engines.
Users/Workspaces/Virtual users registered to Webex Control Hub can leverage the native recording engine, as explained here.
Same thing applies to WxCC agents, as explained here.
Both Webex recorders are providing convenience features, with a limited retention period, no audit trails and no Legal Hold features.
Once recordings are imported into Imagicle UCX Platform, users can easily access to them from Imagicle UCX Platform web portal, Webex Desktop and Agent Desktop clients.
Imagicle compliance recording solution provides unlimited data retention and an easy recording filtering by call direction, call type and black list feature.
