Imagicle AI Contact Center turns your existing calling platform — Cisco UCM, Webex Calling, Microsoft Teams or Avaya ACM — into a complete, AI-powered omnichannel contact center. For the full solution positioning and licensing profiles, see Solution overview.
If you're new to Imagicle AI Contact Center, start with Key concepts: UCX Suite vs UCX Platform to understand the two components referenced throughout this space.
Recommended sequence
Follow these steps in order when onboarding a new customer:
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Onboarding by platform — connect UCX Suite to Cisco UCM, Cisco Webex Calling, or Microsoft Teams
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Common UCX Suite Configuration — apply the configuration steps shared by all platforms
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UCX Platform - Global Configurations — set up SSO, users sync and licenses
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Module configuration — configure AI Receptionist, Smartflows and Compliancy Recording as licensed
For how these pieces work together end to end, see AI Contact Center Workflows and Architectures.
Contents of this space
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Contents |
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Positioning, benefits by role, licensing profiles |
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What each component does and how they relate |
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End-to-end voice and digital flow, from first contact to reporting |
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Common UCX Suite Configuration (shared steps) plus platform-specific guides for Cisco UCM/WxC DI, Cisco Webex Calling MT, Microsoft Teams |
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UCX Platform - Global Configurations, AI Receptionist - Configurations, Smartflows - Digital Interactions Configurations, Compliancy Recording with AI Insights - Configurations |