To support Cloud-based features like Single Sign-On with MFA, users' provisioning against MS-EntraID and licenses assignment, the UCX Platform Cloud web portal is used.
The following table shows all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
Global Configurations on UCX Platform
|
Feature Description |
Configurations to apply |
KB Article links |
|---|---|---|
|
Login to UCXP with admin credentials |
Admin user account required |
|
|
Integration with UCX Suite(s) |
Add all UCX Suite nodes which are onboarded in Imagicle AI Contact Center infrastructure. |
|
|
Enable Single Sign On integration |
Add SSO against Webex or SAML/OIDC-based Identity Providers supported by AWS Cognito. |
|
|
Enable UCX Platform Users' Synch integration |
Add Users' synch against Webex Control Hub or MS-EntraID |
|
|
UCX Platform Users' Management |
Configure permission level, authentication type and licenses assignment. |
For the configuration of the individual modules (AI Receptionist, Smartflows, Compliancy Recording) see the respective pages in this section.