Imagicle AI Receptionist is included in UCX Platform, being a Cloud-based application leveraging AI. If you are accessing UCX Platform web portal with admin permissions, you are entitled to create, modify or delete AI Receptionists.
The following table shows the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
See also: AI Contact Center Workflows and Architectures for how AI Receptionist fits into the overall call flow.
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Feature Description |
Configurations to apply |
KB Article links |
|---|---|---|
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Access to AI Receptionist web portal |
UCX Platform admin user account required |
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Top header AIR settings |
Assign AIR name, language and voice gender. |
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Scripted/autonomous conversations |
Choose preferred AIR behaviour and customized it. |
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Contacts panel |
Add named contacts or other phone destinations to be addressed in AIR conversation. |
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Topic & Answers |
Populate a FAQ list to provide self-service answers. |
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Booking panel |
Allows calling parties to schedule an appointment with desired contact or department. |
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Settings panel |
Various parameters related to telephony dial plan. |
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Dashboard (scripted conversation only) |
Statistics about AIR accesses and outcomes. |