Imagicle AI Contact Center Omnichannel license profile includes a web-based flow designer which allows administrators to create digital, text-based, self service and AI-augmented interactions based on inbound queries coming from different sources like web chat, email, SMS, Telegram, Whatsapp and FB Messengers.
If you are accessing UCX Platform web portal with admin permissions, you are entitled to create, modify or delete Smartflows digital scripts and consult relevant dashboards.
The following table shows the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
See also: AI Contact Center Workflows and Architectures for how Smartflows fits into the digital interaction flow.
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Feature Description |
Configurations to apply |
KB Article links |
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Smartflows introduction |
High level overview of Smartflows features |
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Smartflows general settings |
Install the chat BOT widget, setup routing logic and manage departments, create and manage users groups, setup email ticketing, create canned responses, create tags, define operating hours rules, define integrations, configure project settings. |
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Flow editor |
Add flow blocks and concatenate each others. |
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Test your flow |
Test your chat flow before setting it in production |
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WhatsApp business account integration |
How to connect your chat flow to WhatsApp |
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Telegram channel integration |
How to connect your chat flow to Telegram |
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Monitor the traffic in your flows |
Access to real-time dashboard, agents activities and conversations history |
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Imagicle AI Tokens |
Included ChatGPT AI tokens per month and how they are consumed. |