In this article we are listing all the required configurations to apply on Microsoft Teams, UCX Suite and UCX Platform to properly onboard Imagicle AI Contact Center solution with all its components.
Configuration steps shared with other platforms are collected in Common UCX Suite Configuration — this page lists only the steps specific to Microsoft Teams.
Configurations on Microsoft Admin Portal or on DR SBC
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Feature Description |
Configurations to apply |
KB Article links |
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Make sure you have already onboarded your Microsoft Tenant. |
Preliminary onboarding procedure. |
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Native OTT encrypted call routing to Imagicle queues, leveraging MS-Teams Auto Attendant (any PSTN access). |
Define a Secure SIP trunk between MS-Teams Cloud and Imagicle UCX Cloud Suite. |
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OTT encrypted call routing to Imagicle queues, leveraging a local SBC (MS Direct Routing architecture only). |
Define a Secure SIP trunk between local DR SBC and Imagicle UCX Suite. |
Configuration may vary depending on SBC brand in use. Contact Imagicle for further details. |
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Enable Camp-on feature |
Choose an unused prefix. |
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Imagicle Call Recording enablement in an Imagicle Hybrid Cloud environment |
Enable Imagicle recorder using native Graph APIs integration. |
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Imagicle Call Recording enablement in a hosted Azure Private Cloud environment |
Enable Imagicle recorder using native Graph APIs and Azure Bot integration. |
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Imagicle App for MS-Teams is available for several apps and they can be added in the MS Desktop/Mobile client. |
App configuration in MS-Teams. |
Configurations on UCX Suite
For the steps common to all platforms (email, monitoring, queues, auto attendants, directories, agent clients, call recording global settings) see Common UCX Suite Configuration. Complete this section first, then continue there for the remaining steps, followed by UCX Platform - Global Configurations.
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Feature Description |
Configurations to apply |
KB Article links |
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Populate the Users' database from an external source, including fields mapping. |
Data source: MS Entra ID |