Camp-On Service
The Camp-On queue
The camp-on queue allows to directly transfer a call towards an internal number. If the number is busy or not answering, Advanced Queuing keeps the call waiting, and the caller hears music on hold. When the destination number becomes available, the call is automatically transferred to that number.
The call is kept on the camp-on queue:
Until the maximum waiting time is reached
Until an agent manually retrieves the call
Until the destination number becomes available
The camp-on prefix should include the special prefix previously configured in native call routing. As an example, if the prefix configured for call routing is +28, then the Camp-On Queue phone number field should be filled with +28xxxx, where xxxx is an unused directory number in your MS-Teams tenant.
Operators using UCX Attendant Console can leverage the camp-on queue through a dedicated button included in the graphic interface. Agents using UCX Agent Console or standard users may park the calls by dialing:
+28xxxx<destination number>
E.g. +2800002301One camp-on queue is built in. You can add more camp-on queues, if you want to reserve the feature to specific operators. In that case, you may edit: Queue Basic settings, Call Distribution advanced settings, a subset of the Voice Messages and the Queue Permissions.
The maximum number of call that can be parked on all camp-on queues is double the number of licensed channels. E.g. if you purchased 8 channels license, you get 16 camp-on channel resources.