Cisco Webex Calling MT Configurations Summary
In this article we are listing all the required configurations to apply on both Webex Control Hub and UCX Suite to properly enable the SIP routing of inbound calls to Imagicle Advanced Queuing.
The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
Configurations on Webex Control Hub
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Make sure you have already onboarded your Webex Org. | Preliminary onboarding procedure. | |
Native OTT encrypted call routing to Imagicle queues, leveraging Webex Auto Attendant (any PSTN access). | Define a Secure SIP trunk between WxC MT and Imagicle UCX Suite; transmit SIP details to Imagicle team. | |
Native OTT encrypted call routing to Imagicle queues, leveraging Webex RL/RG (on-prem PSTN or Cloud-Connected PSTN only). | Define a Secure SIP trunk between WxC MT and Imagicle UCX Suite; transmit SIP details to Imagicle team. | |
Enable Camp-on feature | Choose an unused prefix. |
Configurations on UCX Suite
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Apply Advanced Queuing default settings. | Queues' default settings applied to all new queues | |
Adding new waiting queues. | Queues parameters, time tables, voice prompts, assigned agents and relevant permissions | |
Adding the camp-on queue | Camp-on parameters, voice prompts and agents accessibility |