Microsoft Teams Configurations Summary
In this article we are listing all the required configurations to apply on both Microsoft Teams admin/Azure web portal and UCX Suite to properly enable the SIP routing of inbound calls to Imagicle Advanced Queuing.
The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
Configurations on Microsoft Admin Portal or DR SBC
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Make sure you have already onboarded your Microsoft Tenant. | Preliminary onboarding procedure. | |
Native OTT encrypted call routing to Imagicle queues, leveraging MS-Teams Auto Attendant (any PSTN access). | Define a Secure SIP trunk between MS-Teams Cloud and Imagicle UCX Suite; transmit domain name and queue number(s) to Imagicle team. | |
OTT encrypted call routing to Imagicle queues, leveraging a local SBC (MS Direct Routing architecture only). | Define a Secure SIP trunk between local DR SBC and Imagicle UCX Suite; share SBC data, digital certificates and queue number(s) with Imagicle team. |
Configuration may vary depending on SBC brand in use. Please contact Imagicle for further details. |
Enable Camp-on feature | Choose an unused prefix. |
Configurations on UCX Suite
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Apply Advanced Queuing default settings. | Queues' default settings applied to all new queues | |
Adding new waiting queues. | Queues parameters, time tables, voice prompts, assigned agents and relevant permissions | |
Adding the camp-on queue | Camp-on parameters, voice prompts and agents accessibility |