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UCX Suite for MS-Teams

Architecture

Imagicle supports two different methods for routing calls from/to Advanced Queuing and Auto Attendant services:

Native SIP Routing

Imagicle Cloud natively connects to Microsoft Teams Cloud via Secure SIP trunk, to provide call routing and audio announcements using G.711 codec. This architecture grants a complete independence from the PSTN access adopted by customer. Can be either through a local SBC (Direct Routing) or leveraging MS-Teams own Calling Plans.

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SBC-to-SBC SIP Routing

Imagicle offers SBC-to-SBC peering option to route inbound and outbound calls between Imagicle UCX Cloud Platform instance and MS-Teams telephony environment, by leveraging customer’s MS-Teams Direct Routing SBC for a SIP-based SBC-to-SBC interconnection.

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Imagicle Regional SBCs network

Imagicle has deployed three main Public SBC appliances to allow SIP routing for the following regional areas: 

  • Europe SBC, covering EU Countries and British Isles

  • Middle East SBC, covering ME countries and APAC macro-region

  • America SBC, covering the whole American continent

All Imagicle UCX Cloud instances are sharing above Public SBCs to handle MS-Teams call routing.

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