Cisco UCM Configurations Summary
In this article we are listing all the required configurations to apply on both CUCM and UCX Suite to properly enable the SIP routing of inbound calls to Imagicle Advanced Queuing.
The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
Configurations on Cisco UCM
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Make sure you have already applied global settings. | Common preliminary configurations. | |
Unencrypted call routing to Imagicle queues | Define an clean SIP trunk between CUCM and Imagicle UCX Suite | |
Encrypted call routing to Imagicle queues | Define a Secure SIP trunk between CUCM and Imagicle UCX Suite | |
Enable Camp-on feature | Add a CUCM Route Pattern, including an unused prefix. | |
Enable Imagicle HA | Additional RL/RG/SIP trunk for redundancy purposes. |
Configurations on UCX Suite
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Apply Advanced Queuing default settings. | Queues' default settings applied to all new queues | |
Adding new waiting queues. | Queues parameters, time tables, voice prompts, assigned agents and relevant permissions | |
Adding the camp-on queue | Camp-on parameters, voice prompts and agents accessibility |