In this article we are listing all the required configurations to apply on Cisco Webex Calling, UCX Suite and UCX Platform to properly onboard Imagicle AI Contact Center solution with all its components.
Configuration steps shared with other platforms are collected in Common UCX Suite Configuration — this page lists only the steps specific to Cisco Webex Calling (Multi-Tenant).
Configurations on Webex Control Hub
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Feature Description |
Configurations to apply |
KB Article links |
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Make sure you have already onboarded your Webex Org. |
Preliminary onboarding procedure. |
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Native OTT encrypted call routing to Imagicle queues and Auto Attendant. |
Define a Secure SIP trunk between WxC MT and Imagicle UCX Suite: 2 available options. |
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Enable Camp-on feature |
Choose an unused prefix. |
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Access to Imagicle directories |
Enable the access to Imagicle directories from Webex Desktop client, with click-to-call feature. |
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Imagicle Call Recording enablement. |
Enable Imagicle recorder using Imagicle own provider or Webex native provider and assign it to Webex users. |
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Imagicle gadgets are available for several apps and they can be added in Webex client. |
Gadgets configuration in Webex Desktop client. |
Configurations on UCX Suite
For the steps common to all platforms (email, monitoring, queues, auto attendants, directories, agent clients, call recording global settings) see Common UCX Suite Configuration. Complete this section first, then continue there for the remaining steps, followed by UCX Platform - Global Configurations.
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Feature Description |
Configurations to apply |
KB Article links |
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Populate the Users' database from an external source, including fields mapping. |
Choose the data source: Webex Control Hub or MS Entra ID |
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Click-to-call from Imagicle gadgets |
Specific gadget URLs for click-to-call feature |