IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user

Article ID: 570

Last updated: 15 Mar, 2018

Applies from Application Suite 2017.6.1

to version Application Suite 2017.6.1

Applies to

Application Suite 2017.6.1

Description

When you try to add a manager user to an IVR service, you can see this error "Unable to retrieve list of users"

Cause

Bug of version 2017.6.1
You can find this exception in the log files <StonevoiceAS>\Var\Log\w3wp\ApplicationSuite.log.txt


ERROR {373} [ReverseProxy] Exception while proxying the request: Original URI {https://192.168.1.51/fw/Apps/ApplicationSuite/WebAPI/UsersManagement/Users?searchKey=nxo}, 
{
Exception Type {System.Net.WebException}
Message {Le serveur distant a retourné une erreur : (400) Demande incorrecte.}
StackTrace {
   à System.Net.HttpWebRequest.GetResponse()
ApplicationSuite.Web.Apps.ApplicationSuite.HttpProxy.ReverseProxy.ProcessRequest(HttpContext context)}
}

Solution

No patch available, please upgrade the application suite to a newer version

Article ID: 570

Last updated: 15 Mar, 2018

Revision: 2

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