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Imagicle AppSuite for Cisco UC
AppSuite Deployment
Main Configuration
User Management
Advanced Configuration
FAQ and Solutions
Blue's Attendant / CTI Server
Queue Manager Enterprise
IVR Module for QME
IVR Manager Enterprise
Call Recording
Speedy Enterprise
StoneFax
Billy Blue's 4 for Cisco UC
Budget Control
StoneLock
SSAM
Hotel Pack
Mobile Apps
Gadgets
Imagicle AppSuite Cross Platform
Imagicle AppSuite for Skype4B
Hospitality Services
Other Products
Imagicle LDAP Module
Imagicle AppSuite for Cisco UC
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Imagicle AppSuite for Cisco UC
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AppSuite Deployment
Introduction
Installation Task List
Installation Requirements
Network Setup
Antivirus Setup
UC Suite Virtual Machine Best Practices
Deployment
CTI, TAPI and TSP
Installing Cisco TSP
Operating System Updates and Server migration (how to move Application Suite in a new server)
Installation Troubleshooting
Imagicle UC Suite Updates
Deployment Options
Microsoft Windows OS Activation on Imagicle Virtual Appliance
Main Configuration
Configuring the Framework
Accessing the Web Interface
Licensing
System Parameters
Numbering Plan
Shared Email Parameters
CuCM CTI Configuration
Enable AXL access to Cisco UCM
Cisco IP Telephony System Parameters
Proxy settings
Secure Communications Certificate
Monitoring
Monitoring service configuration
User Management
The Users List
Editing Users Manually
Searching Groups of Users
Importing from CSV files
Sync Users with CuCM
The Main Administrator
Users Permissions
Contact Pictures Display on Jabber clients
Sync Users with External Sources
Sync Users with AD
Advanced Configuration
TLS version 1.2 protocol support on UC Suite
Imagicle Application Suite limitations with Cisco MRA
Bitlocker Driver Encryption
IAS Audit Management
Save scheduled reports in a shared Windows folder
User Sync Integration API
Troubleshooting
The Backup/Restore Tool
UC Suite Security Features
TLS 1.2 Support on UC Suite's MS-SQL Server
Presence Service Configuration
Imagicle Presence Service Configuration
Configuration for Cisco Presence
Configuration for Microsoft Skype for Business Presence
Configuration for Microsoft Teams Presence
High Availability
Introduction to HA Configuration
Cluster Management
Monitoring a Cluster
CuCM HA configuration for Imagicle Applications
Adding a node to an existing cluster
Creating a new Cluster
FAQ and Solutions
Overlapping dial-plan support
Troubleshooting poor server performances
Jabber photo repository not working
How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
How to schedule service restart
How to change LDAP Bind() Authentication feature
Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Error while adding a node to an Application Suite cluster
Configure Cisco ECC Curri to use HTTPS
"Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Windows Time Synchronization
How to change Imagicle Suite web portal session timeout interval
Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Use Application Suite in https for IAS version < 2014.6.1
How to change SAS standard http port
IAS web page returns error IIS error 500.19 Dynamic Compression Module error
How to move IAS database from local SQL Server Express to an external SQL Server
CiscoTSP installation error (CuCM 11.x) - Could Not Load Encrypt Password dll
How to move a SQL database to a new server
Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Unexpected error installing Windows Hotfix KB2483177...error -2145124329
Backup Failed Bcp command exited with an error: Executable name bcp.exe
Configure Cisco XML Service in HTTPS
How to select which server have the ability to sync the users in a Imagicle cluster - HA
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Estos MetaDirectory configurations backup / migration
Error while restoring a backup
How to hide applications icons and menu sections from Imagicle Application Suite web interface
"An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1
How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol
Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266
How to import CuCM partition field during synchronization
AXL not working correctly - Error Nr. -2147012894 and user are not synced with error [GetData] Operation too long
Error while restoring a backup
Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority
Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade
Application Suite Backup and Restore error. The system is not configured properly.
Create a SQL user for IAS database
Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1
The setup fails because it is unable to install windows server roles and features
Could not load file or assembly 'Ias.Web' or one of its dependencies
How to schedule Application Suite's backup to a network folder
ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous
Imagicle ApplicationSuite setup blocks because RabbitMQ service not running
Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Process Performance Warning by SvSasService and High CPU usage on CUCM
Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
High Availability upgrade procedure encountered some errors
Database wizard error 'This SQL Server version (x.xx) is not supported'
How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance
How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
How to remove HTTP access to Imagicle Application Suite
How to remove users no longer available in import source
Notifications (mail / snmp trap) related to MAM events may no longer be sent
How to monitor IAS Performance Counters
How to migrate IAS data to a new SQL Server instance
Imagicle Presence SIP/SIMPLE Connector service does not start on Microsoft Windows Server 2016/2019
Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)
How to free up space in Imagicle Server
Setup shows an error regarding the failure of InstallUtil.exe
An error is displayed on the top left of the Imagicle Application Suite web page
How to change server IP Address in a Standalone server or in a Cluster Enviroment
How to change Application Suite default language
Error while configuring Internet Information Services: Phase: Removing old IIS application pool
Syncing Privileges with Imagicle LDAP server
The Imagicle Licensing service does not start
How to increase the Private Memory limit of the IAS Application Pool
Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual
Microsoft Teams Custom Imagicle Application
Migrating SQL Database to a different SQL instance (including commercial, internal, external)
AXL blanks users data if ImagicleCTI CUCM Application User does not have the correct permission and the AXL process can hang
User synchronization not working anymore after the update to Winter 2021.1
Enable the automatic DB maintenance
How to install and use a certificate on Imagicle UC Suite server
How to install and use a certificate on Imagicle Application Suite server to use HTTPS protocol
Blue's Attendant / CTI Server
Administration Guide
Description
Configuration Task List
License Activation
Software Development Kit
Silent Monitoring and Whisper Coaching
Product Configuration
Troubleshooting
Product Administration
Microsoft Calendar Integration - OAuth2 Authentication
Quick Guides
Blue's Attendant Console User Guides
FAQ and Solutions
Problems transferring/answering calls with Blue's attendant client
How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one
How to let a system admin deploy the Attendant Console in silent mode, without user intervention
Attendant Console Automatic pause for PC Lock/Sleep
Attendant Console Login Failed
How to configure a different data folder from default one (document)
How to change Blue's Attendant settings and logs recipient folder
Blue's CTI One Attendant client onTerminal Server environment
Attendant Console and Desktop CTI failover using DNS SRV entries
How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Blue's Attendant console Fast Search Hotkey
How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server
How to configure and troubleshoot Attendant Console Call Park feature
How to change Blue's Attendant font size
How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Attendant console could be slow if settings are in a shared network folder
Forcing the deletion of oldest data leveraging the retention mechanism
Video
Login and general information
Queues overview and managing
Calls Overview
Dashboard
Reporting
Add and modify contacts
Contact search and advanced search
Microsoft calendar integration
Email and SMS notification
Camp on feature
Call Recording
Queue Manager Enterprise
Administration Guide
Product Description
Configuration Task List
Global and System Settings
PBX Configuration
Starting the service
License Activation
HA and Call Survivability
Statistics and Reports
Secure SIP PBX Configuration
QME configuration to distribute calls based on their country area code
Troubleshooting
Product Configuration
Supervisor Guides
Usage: Phone Interaction
Usage: Web interface
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
QME lookup not working correctly and VIP calls not managed as they should because of Speedy used with different departments
Enable detailed VoIP debug (SIP trace) for QME
Queue Manager Enteprise does not transfer calls to agents
How to remove the ringback tone for calls landing to QME/IVR SIP trunk
Phone Control: configurable timeout for TAPI Library and line monitoring initialization
The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
QME Call List report, assign a call to the original called number instead of to the number that has answered
FAQ
Video
Creating a queue
Run a Report
Using Supervisor Mobile App
IVR Module for QME
Administration Guide
Description and Architecture
Configuration Task List
PBX Configuration
Statistics and Reports
License Activation
High Availability
Product Configuration
Troubleshooting
Supervisor Guides
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
How to remove the ringback tone for calls landing to QME/IVR SIP trunk
IVR Module for QME - Scheduled Reports Export Error
IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user
Video
Create IVR service
IVR Manager Enterprise
Administration Guide
Product Description and Architecture
Configuration Task List
Product Configuration
PBX Configuration
Usage
Multilevel Administration
License Activation
FAQ and Solutions
Enable SSH protocol to send configuration commands to Cisco routers
IVR Manager and ISE authentication
How to increase the maximum upload size for audio files in IVR Manager Enterprise
Call Recording
Administration Guide
Configuration Task List
Description and Architecture
License Activation
PBX Configuration
Secure Call Recording
High Availability
SIPREC Configuration
Call Recording Announcements
Call Recording Gadget integration in Cisco Finesse web client
Call Recording Reports
Product Configuration
Troubleshooting
Configurations for AudioCodes SBC - SIPREC Recording
Product Integration API
Overview
Start Recording
Stop Recording
Get Recordings List
Get Recording
Download Recording
Get Active Recordings
User Guides
Call Recording User Guides
Usage Through the Web Interface
Call Recording Gadget for Jabber Clients
Usage on the IP Phone
FAQ and Solutions
In Call Recording application there are empty recordings (empty/silent audio streams)
Configure Cisco ECC Curri to use HTTPS
Unable to retrieve recordings
Unable to retrieve recordings (new installation)
How to Regenerate Imagicle Call Recording Certificate
Configure Cisco XML Service in HTTPS
Change the path where the encrypted audio tracks of the recorded calls are stored
Cannot play or download call recordings on a Virtual Appliance
You receive "Error Event 17007 from Call Recording, category Service" email notification and calls are not recorded
Avoiding media forking calls refusal for calls that do not have to be recorded
Configuring an alternative IAS node as Blue's Attendant Callrecorder (within the same cluster)
Call Recording on Broadworks Platform
Call recordings web page not accessible to administrative user
Cannot playback recording from Web interface
How to assign a recorded conversation to the final call recipient
How to enable Stop button for always-on recordings
Enable detailed VoIP debug (SIP trace) for Call Recording
Video
Product overview
Using Call Recording Jabber Gadget
Speedy Enterprise
Administration Guide
Product Description
Special features for Cisco UC
Imagicle Contacts
Product Configuration
Additional Configuration for Cisco UC
PBX Configuration
Configuring Caller ID through ECC
Smart Numbers - Speed Dial
Synchronizing contacts with external sources
Understanding Permissions
License Activation
Configuration for MRA scenarios
Enabling Speedy Directories for Cisco Finesse Agents
Contacts Separation
Troubleshooting
User Guides
Speedy Gadget for Cisco Jabber
Usage on the IP phone
Usage through the Web Interface
Speedy Enterprise User Guides
FAQ and Solutions
How to enable custom fields
Configure Cisco ECC Curri to use HTTPS
Wrong name and visibility for Speedy local directory
The Speedy lookup doesn't work - Troubleshooting basics
Enable access to Internal Contacts via XML
Estos MetaDirectory configurations backup / migration
How to change search results ranking
Swap First/Last name in the XML Speedy service
Display Department instead of Company in XML phone service search
Enabling Additional AXL fields synch
How to show searched contacts in format first name - last name also using web search
How to License Estos Metadirectory 4.0
How to solve SQL Full-Text Search service failure on a IAS joined in a domain
How to hide translated number for the Speed Dial feature
How to change Exit button behaviour on Advanced Directory's Cisco Phone Service
Video
Web Click to Video Call into the Meeting Room
Product Overview
Caller ID
Personal and public contacts.
Find a contact
Using Contacts Jabber Gadget
Using Contacts Mobile App
Sync directory with a CSV file through Estos Meta
Import contacts from a CSV file into a directory
StoneFax
Administration Guide
Description and Architecture
Configuration Task List
License Activation
PBX Configuration
Telephony signalling and routing
Service management
Users and faxboxes configuration
Cover pages
Print To Fax
Advanced Configuration
Solution-specific Configuration
Troubleshooting
Administrative configuration
Email-to-Fax Microsoft OAuth2 Authentication
Product Integration API
Overview
Submit Fax
Get Outbound Fax Details
Download outbound fax document
Get Outbound Faxes List
Get Inbound Faxes List
Get Inbound Fax Details
Download Inbound fax document
User Guides
StoneFax User Guides
FAQ and Solutions
Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
How to retrieve fax activity reports - understanding Stonefax reports
Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
Saving faxes in structured folders
Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
Enable G.729 signaling for Stonefax
How to modify mail notification templates for admin and users in Stonefax application
Stonefax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
How to change resolution and rendering method of faxes
How to set fax rate / modem max speed in Stonefax
How to configure network-clock options on Cisco ISR series routers
Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
How to modify sender name format in fax cover pages
How to handle the NANP (North America Numbering Plan) using the E.164-plus format
How disable or edit the automatic service restart
Fax header
How to change the locale and date format of fax header and coverpaqe
How to automatically delete fax documents from Imagicle server, once processed
How to increase the maximum upload file size for Digital Fax attachments
Video
Product Overview
Sending and receiving a fax via email
Using Fax Jabber Gadget
Using Fax Mobile App
Billy Blue's 4 for Cisco UC
Administration Guide
Description and Architecture
Configuration Task List
Tariffs and Tariff Comparison
License Activation
Web Service API
Troubleshooting
Call Analytics Configuration Wizard
PBX Configuration
Users list and extensions
Cisco Hunt Group Calls Monitoring
Product Administration
User guides
Billy Blue's 4 User Guides
FAQ and Solutions
Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
How to apply different billing tariffs, for different users' departments
Backup database of Billy Blue's 4, delete old calls from the online database and attach the backup db to consult the historical data
How to modify the Scheduled Reports attachment size limit
Delete and reimport all calls on Billy Blue's 4 for Cisco UC
Billy Blue's scheduler service does not start after changing hostname/netbios name
Configure your CUCME to work with Billy Blue's
Timeout during report creation and/or exporting in PDF/XLS format
How to show Billy Blues users as First Name and Last Name
Show calls currency using 3 English letters
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
No calls or no recent calls displayed on Billy Blue's statistics - Basic troubleshooting
How to configure secondary server as master to import calls in Billy Blues
Node in standby, the scheduler service is disabled on this machine
Reimport discarded calls Tool - LINK AI FILES-
How to reimport discard call at global level, for all PBXs and Gateways
How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
BillyBlues Alarms are not reliable or not correctly executed
Video
Product overview
Run a report
Define your phone budget
Tariff Management
Create alarm
Using Call Analytics/Expense Management Jabber Gadgets
Budget Control
Administration Guide
Description and Architecture
Configuration Task List
Product Configuration
PBX Configuration
License Activation
Product Administration
Troubleshooting
Video
Using Call Analytics/Expense Management Jabber Gadgets
Define your phone budget
StoneLock
Administration Guide
Configuration Task List
XML Service Configuration
Configuration for TAPI
Configuration For Curri - ECC
StoneLock Administration
License Activation
Description and Architecture
StoneLock REST APIs
Troubleshooting
Product Configuration
User Guides
Usage through the IP Phone
StoneLock User guides
FAQ and Solutions
Un-associate Jabber devices from CURRI using stonelock while locking IP Phone with the same line
Configure Cisco ECC Curri to use HTTPS
Configure Cisco XML Service in HTTPS
Enable different IP Phone lock notification methods, for different Cisco phone models/series
Video
Using Phone Lock Jabber Gadget
Lock/Unlock the phone
SSAM
Administration Guide
Description and Architecture
Product Configuration
Product Administration
PBX Configuration
License Activation
User Guides
Usage through the Phone
SSAM User guides
FAQ and Solutions
VoiceMail not working properly (caller does not hear anything when calling the voice mail)
500 Internal Server Error in VoiceMail messages web interface
How to configure VoiceMail messages retention
Hotel Pack
Administration Guide
Description and Architecture
Hotel Link Architecture
Product Configuration
PBX Configuration
High Availability
License activation
Hospitality Services Detail
Troubleshooting
FAQ and Solutions
How to enable Guest Name on Line Description for analog phones
How to change the wakeup call voice prompt
How to enable Maid ID acquisition in Maid Service IVR
How to change MWI Annotation voice prompt
How to enable Self-Service IVR script for wakeup call setup
How to customize the Maid Service IVR
Video
Product Overview
Mobile Apps
User Guides
Mobile Apps User Guides
Video
Using Contacts Mobile App
Using Fax Mobile App
Using Supervisor Mobile App
Gadgets
Administration Guide
Webex gadgets setup
Jabber Gadgets Setup
User Guides
Call Recording Gadget for Jabber Clients
Speedy Gadget for Cisco Jabber
FAQ and Solutions
Some gadgets for Jabber Desktop client do not show standard buttons
How to disable "Imagicle One Desktop" download option in Speedy Gadget for Jabber
MRA Imagicle Desktop Jabber Gadget Fix
Video
Using Call Analytics/Expense Management Jabber Gadgets
Using Fax Jabber Gadget
Using Call Recording Jabber Gadget
Using Contacts Jabber Gadget
Using Phone Lock Jabber Gadget