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Imagicle UC Suite for Cisco UC
 
folder FAQ and Solutions
document UC Suite quality issues and data loss on a network with high traffic volumes
document Setup fails while installing SQL Server Express with error -2061893613
document CUCM User Sync hangs despite the AXL is working
document Cisco AXL available synch logics
document Execute UCSuite package as windows "System" user
document Overlapping dial-plan support
document Troubleshooting poor server performances
document Jabber photo repository not working
document How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
document How to schedule service restart
document How to change LDAP Bind() Authentication feature
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
document Error while adding a node to an Application Suite cluster
document Configure Cisco ECC Curri to use HTTPS
document "Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
document Windows Time Synchronization
document How to change Imagicle Suite web portal session timeout interval
document Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
document Use Application Suite in https for IAS version < 2014.6.1
document How to change SAS standard http port
document IAS web page returns error IIS error 500.19 Dynamic Compression Module error
document How to move IAS database from local SQL Server Express to an external SQL Server
document CiscoTSP installation error (CuCM 11.x) - Could Not Load Encrypt Password dll
document How to move a SQL database to a new server
document Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
document Unexpected error installing Windows Hotfix KB2483177...error -2145124329
document Backup Failed Bcp command exited with an error: Executable name bcp.exe
document Configure Cisco XML Service in HTTPS
document How to select which server have the ability to sync the users in a Imagicle cluster - HA
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
document Estos MetaDirectory configurations backup / migration
document Error while restoring a backup
document How to hide applications icons and menu sections from Imagicle Application Suite web interface
document "An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1
document How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol
document Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266
document How to import CuCM partition field during synchronization
document AXL not working correctly - Error Nr. -2147012894 and user are not synced with error [GetData] Operation too long
document Error while restoring a backup
document Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority
document Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade
document Application Suite Backup and Restore error. The system is not configured properly.
document Create a SQL user for IAS database
document Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1
document The setup fails because it is unable to install windows server roles and features
document Could not load file or assembly 'Ias.Web' or one of its dependencies
document How to schedule Application Suite's backup to a network folder
document ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous
document Imagicle ApplicationSuite setup blocks because RabbitMQ service not running
document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
document Process Performance Warning by SvSasService and High CPU usage on CUCM
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
document High Availability upgrade procedure encountered some errors
document Database wizard error 'This SQL Server version (x.xx) is not supported'
document How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance
document How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
document Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
document How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
document The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
document How to remove HTTP access to Imagicle Application Suite
document How to remove users no longer available in import source
document Notifications (mail / snmp trap) related to MAM events may no longer be sent
document How to monitor IAS Performance Counters
document How to migrate IAS data to a new SQL Server instance
document Imagicle Presence SIP/SIMPLE Connector service does not start on Microsoft Windows Server 2016/2019
document Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
document Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)
document How to free up space in Imagicle Server
document Setup shows an error regarding the failure of InstallUtil.exe
document An error is displayed on the top left of the Imagicle Application Suite web page
document How to change server IP Address in a Standalone server or in a Cluster Enviroment
document How to change Application Suite default language
document Error while configuring Internet Information Services: Phase: Removing old IIS application pool
document The Imagicle Licensing service does not start
document How to increase the Private Memory limit of the IAS Application Pool
document Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual
document Migrating SQL Database to a different SQL instance (including commercial, internal, external)
document AXL blanks users data if ImagicleCTI CUCM Application User does not have the correct permission and the AXL process can hang
document User synchronization not working anymore after the update to Winter 2021.1
document How to enable the automatic DB maintenance
document How to install and use a certificate on Imagicle UC Suite server
document Aspnet_compiler.exe returned error code 1 during update
document Adding a new Virtual Disk to the Imagicle Virtual Machine
document Restoring an old backup (< 2017.Winter.1) could fail if the original database is too large
document Database extended proprieties cause the backup tool to fail on Database Schema Check
document How to Apply Transparent Data Encryption (TDE) in SQL Server
document Error at the updating database phase during the Imagicle UC suite upgrade
document Prevent IIS Log files from using too much disk space on Windows Server
document Exceeded allowed rate for Reatime information
folder FAQ and Solutions
document Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
document How to retrieve fax activity reports - understanding Stonefax reports
document Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
document Saving faxes in structured folders
document Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
document Enable G.729 signaling for Stonefax
document How to modify mail notification templates for admin and users in Digital Fax application
document Digital Fax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
document How to change resolution and rendering method of faxes
document How to set fax rate / modem max speed in Stonefax
document Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
document The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
document How to modify sender name format in fax cover pages
document How to handle the NANP (North America Numbering Plan) using the E.164-plus format
document How disable or edit the automatic service restart
document Fax header
document How to change the locale and date format of fax header and coverpaqe
document How to automatically delete fax documents from Imagicle server, once processed
document How to increase the maximum upload file size for Digital Fax attachments
document How to bind the Digital Fax service to a specific IP and/or port
document CVE-2021-34527 Windows Print Spooler Remote Code Execution Vulnerability
document How to configure network-clock options on Cisco ISR series routers
document How to Remove Spurious prefix in Subject field
document How to change MS-Office 365 Service URL to support regional and govt. services
folder FAQ and Solutions
document How to delete SQL Server whole or partial historical call archive and re-import it from existing "Storico" file
document Forcing the deletion of oldest data leveraging the retention mechanism
document Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
document How to apply different billing tariffs, for different users' departments
document Backup database of Billy Blue's 4, delete old calls from the online database and attach the backup db to consult the historical data
document How to modify the Scheduled Reports attachment size limit
document Billy Blue's scheduler service does not start after changing hostname/netbios name
document Timeout during report creation and/or exporting in PDF/XLS format
document How to show Billy Blues users as First Name and Last Name
document Show calls currency using 3 English letters
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
document How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
document In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
document No calls or no recent calls displayed on Billy Blue's statistics - Basic troubleshooting
document Node in standby, the scheduler service is disabled on this machine
document How to reimport discard call at global level, for all PBXs and Gateways
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
document BillyBlues Alarms are not reliable or not correctly executed
document How to configure secondary server as master to import calls in Call Analytics