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Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing

Article ID: 743
Last updated: 23 Apr, 2020
Applies from Application Suite 201x (any version)
to version Application Suite 201x (any version)

Description
 

Error during users Sync 
System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

Cause
 

This file <StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml is empty

Solution

In order to fix the issue, delete this file:

<StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml 

then attempt users syncronization again.

Article ID: 743
Last updated: 23 Apr, 2020
Revision: 3
Views: 26
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