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Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual

Article ID: 796
Last updated: 30 Nov, 2020
Applies from Application Suite 201x (any version)
to version Application Suite 2020.6.2.h6

Description

Upgrade on a Windows 2008 R2 machine could fail and the startup type of Imagicle Services will be set in Manual
During the update a popup error message indicates a problem with powershell.exe
The problem occurs in Windows 2008R2 only.

Cause

The problem is related to a bug discovered in the previuos version of Imagicle Application Suite 2020.6.2.h7

In the Setup log file you can see this error message

2020-11-13 23:38:38.340   Executing: "C:\Windows\sysnative\WindowsPowerShell\v1.0\powershell.exe"  -NonInteractive  -NoProfile -ExecutionPolicy unrestricted -Command "& { $errorActionPreference='Stop'; & 'C:\Program Files (x86)\StonevoiceAS\System\SetIasServicesOptions.ps1' -startupType manual ; exit $LastExitCode }"
2020-11-13 23:38:39.793   Execution completed with return code: 1
2020-11-13 23:38:39.793   This is an error return code.
2020-11-13 23:38:39.793   Operation failed.
2020-11-13 23:38:39.793   [ERROR] Program "powershell.exe" returned error code 1.

Solution

  1. Download SetIasServicesOptions.ps1 in attach and move it in the Imagicle server.
  2. Replace the original one in <StonevoiceAS>\System
  3. Execute the Imagicle Application Suite setup again.
Article ID: 796
Last updated: 30 Nov, 2020
Revision: 2
Views: 48
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Attached files
file SetIasServicesOptions.ps1 (8 kb)

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