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Imagicle ApplicationSuite 2019.Spring.1.H1 known problems

Article ID: 673
Last updated: 15 May, 2019
Applies from Application Suite 2019.3.1.h1
to version Application Suite 2019.3.1.h1

Description

Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems:

  1. PAEXec missing during first install or upgrade from IAS version < Winter.2017.1
  2. Error during new cluster creation via HighAvailability menu in IAS Admin Web Page

1. PAEXec is missing issue

Running the installer of 2019.Spring.1.H1 could display the following error message: "Program "paexec.exe" failed to execute: The system cannot find the file specified." 

Cause

PAExec executable is missing in IAS installation folder (e.g. C:\Program Files (x86)\StonevoiceAS\Lib\Paexec).

Solution

  1. Create a new folder Paexec in <StonevoiceAS>\Lib 
  2. Download attached file paexec_file.zip
  3. Exctract it in <StonevoiceAS>\Lib\Paexec
  4. Click on Retry in order to continue the installation

2. Cluster creation failed issue

When an Administrator tries to create a new cluster via HighAvailability IAS Web Page using Spring.2019.1.H1, the following error message could be displayed: "An error occurred during local node initialization".

Cause

erl_inetrc.config file is missing in RabbitMQ folder (e.g. C:\Program Files (x86)\StonevoiceAS\Lib\RabbitMQ).

Solution

  1. Navigate to <StonevoiceAS>\Lib\RabbitMQ
  2. Duplicate erl_inetrc.config.template file and rename it in erl_inetrc.config
  3. Retry cluster creation operation via Admin Web Page
Article ID: 673
Last updated: 15 May, 2019
Revision: 11
Views: 98
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Attached files
file paexec_file.zip (86 kb)

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