Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
Article ID: 389
Last updated: 17 Jul, 2019
Applies from Application Suite 2014.x
Applies to:
IAS 2014 and later on Windows Server 2012.
Blue's Enterprise 4 on Windows Server 2012.
Description:
During Application Suite installation on Windows Server 2012 one of the following errors can occur:
- Unexpected error. Unable to install role: Web server (IIS) and all sub-options
- Unable to install role: .NET Extensibilty 3.5. Try to install it manually using Server Manager
Cause:
Microsoft .NET 3.5 feature is not present on disk, Internet connection is not available, so it needs DVD installation disc
Solution:
To fix this please proceeds as follow:
- Stop installation and exit
- Open Server Manager
- Press Add Role
- Insert Windows Server 2012 DVD or mount iso to D drive.
- Open Add Roles and Features Wizard
- Select Web Server (IIS) if not already installed.
- Under Web Server (IIS), select .NET Framework 3.5 Features and then click next
- Click next until Confirmation page
- Select 'Specify an alternate source path' link in the Confirm installation selections screen.
- Insert/select path: D:\Sources\SxS\ and then click OK.
- Click Install button to complete the setup, then you can re-install the Application Suite
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