How to monitor UCX Suite Performance Counters
Applies to:
Cisco/Cross-Platform/Microsoft Teams UCX Suite, rel. 2020.Winter.1 and above
Description
A number of performance counter has been added in Imagicle UCX Suite, to monitor applications usage for statistics and troubleshooting purposes.
These counters are transmitted back to Imagicle Cloud and they are used to evaluate overall system performances for those customers who subscribed an ImagicleCare GOLD/Platinum maintenance plan, including Proactive Support.
How-to
- Please access to Imagicle server using RDP and launch Windows Performance Monitor
- Click on "Performance Monitor" item, available in left pane
- Click on green + icon and add one or more available UCX Suite counters, as per below table
|
Application |
Category |
Counter |
Description |
|
UCX Suite |
IAS:ECC - Curri |
Last http HEAD request |
Time elapsed (seconds) since last Cisco CallManager HEAD request |
|
Curri Request Average execution time |
Average response time |
||
|
Curri Request Rate |
Requests rate per second |
||
|
Attendant Server |
IAS:Attendant Server |
Connected Clients Count: Total |
Total connected clients count |
|
Connected Clients Count: Backup |
Backup mode connected clients count |
||
|
Connected Clients Count: BAE |
UCX Attendant Console Enterprise connected clients count |
||
|
Connected Clients Count: BAP |
UCX Attendant Console Professional connected clients count |
||
|
Connected Clients Count: AG1 |
UCX Agent Console Advanced 1 connected clients count |
||
| Connected Clients Count: AG2 | UCX Agent Console Advanced 2 connected clients count | ||
| Connected Clients Count: AG3 | UCX Agent Console Advanced 3 connected clients count | ||
|
Connected Clients Count: QME-Supervisor |
Advanced Queuing Supervisor connected clients count |
||
|
License tokens available: BAE |
UCX Attendant Console Enterprise available license tokens |
||
|
License tokens available: BAP |
UCX Attendant Console Professional available license tokens |
||
|
License tokens available: AG1 |
UCX Agent Console Advanced 1 available license tokens |
||
| License tokens available: AG2 | UCX Agent Console Advanced 2 available license tokens | ||
| License tokens available: AG3 | UCX Agent Console Advanced 3 available license tokens | ||
|
Messages Sent/sec |
Outgoing messages rate per second (server → clients) |
||
|
Messages Received/sec |
Incoming messages rate per second (clients → server) |
||
|
Bytes Total/sec |
Total bandwidth (bytes/second) |
||
|
Bytes Sent/sec |
Outgoing bandwidth (bytes/second) |
||
|
Bytes Received/sec |
Incoming bandwidth (bytes/second) |
||
|
Budget Control |
IAS:Budget Control |
Budget Control Billy query time |
Average Call Analytics queries duration |
|
Budget Control Billy query per second |
Call Analytics query rate per second |
||
|
Budget Control phone state check time |
Average phone status check time |
||
|
Advanced Queuing |
IAS:QME |
Active incoming calls |
Active incoming calls count |
|
Active outgoing calls |
Active outgoing calls count |
||
|
FIFO queued calls |
Number of calls currently enqueued in any FIFO queue |
||
|
Camp-On queued calls |
Number of calls currently enqueued in any Camp-On queue |
||
|
Auto Attendant |
IAS:IVR |
Active calls |
Active calls count |
| Conversational channels | Conversational channels count | ||
|
Contact Manager |
IAS:Speedy |
Speedy Lookup: Average Lookup Execution Time |
Average contact lookup time (in ticks) |
|
Speedy Lookup: Lookup Execution Rate |
Contact lookup rate per second |
||
|
Digital Fax |
IAS:StoneFax |
Local engine submit duration |
Average |
|
Document Rendering Time |
Average document rendering time |
||
|
WinFax submit time |
Average submit time |
||
|
Attachment broadcast duration (Tx) |
Average attachment broadcast duration (Tx) |
||
|
Attachment broadcast duration (Rx) |
Average attachment broadcast duration (Rx) |
||
|
Heartbeat Period |
|||
|
Transmitting channels |
Transmitting channels count |
||
|
Active outgoing faxes |
Number of outgoing faxes in progress |
||
|
Submitted Faxes |
Number of outgoing faxes actually submitted to WinFax service and waiting for completition |
||
|
Receiving channels |
Number of receiving channels in use |
||
|
Phone Lock |
IAS:StoneLock |
StoneLock Curri Request Average execution time |
Average response time for CURRI requests |
|
StoneLock Curri Request Rate |
CURRI requests rate per second |
||
|
Call Recording |
IAS:Call Recording |
Active calls |
Active calls count |
|
||
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