Knowlege base
FAQ and Solutions
 
document Overlapping dial-plan support
Overview The following table resumes the list of AppSuite applications that support overlapping dial plan, with possible limitations and requirements. Please, notice that it applies to a single CUCM cluster. In a multicluster scenario, further requirements and limitations (not indicated here)...
rating 06 Oct, 2020 Views: 8
document Troubleshooting poor server performances
Overview This article describes the main investigations and check to do if an Imagicle AppSuite server performs badly, that is when one or more of the following symptoms are observed: The average CPU usage level of the server (total CPU) is above 65-70%. Imagicle processes consumes much more...
rating 16 Sep, 2020 Views: 65
document Jabber photo repository not working
Applies to From IAS 2020.Winter.1 Description Photo Repository for Jabber is configured as described in the system guide, but Jabber doesn't show up collegues photos. Cause Probably your Imagicle users "PBX Username" field, is not matching the End User "User ID" field in your CuCM. ...
rating 29 May, 2020 Views: 42
document How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
Applies to: Imagicle ApplicationSuite ver. 2019.1.1 and above - any technology Description: This article describes how to change the logo included into QME, IVR, Budget Control and StoneFax reports. Billy Blue's reports logo is not affected by this procedure. It is still customizable from...
rating 31 Jul, 2020 Views: 173
document How to schedule service restart
Description: How to schedule service restart How-to: Download "RestartIASServices.rar" Extract all in Application Suite Server Downloaded batch file will restart both Call Recoding and QueueManager services If nedeed, edit "RestartIASService.bat" to choose which service you need restart...
rating 02 Jan, 2019 Views: 219
document How to change LDAP Bind() Authentication feature
Applies to: Imagicle ApplicationSuite - 2018.6.1 and above Description: Change LDAP authentication method to simple Bind(), in case users' authentication fails. How-to: Standard LDAP authentication involves Bind() method, including a user search with entered credentials. It is possible to...
rating 11 Dec, 2018 Views: 170
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
rating 23 Dec, 2019 Views: 761
document Error while adding a node to an Application Suite cluster
Description: When trying to add a node to an Application Suite cluster, the operation could fail. Logs contained in Replication.Service folder show the following error: 0406 16:29:03.964 DEBUG { 5} [DatabaseDependenciesFactory] Process finished: File name {bcp.exe},...
rating 13 Apr, 2018 Views: 113
document Configure Cisco ECC Curri to use HTTPS
Applies to: Imagicle Application Suite, rel. Summer 2017 or newer Description: This article details how to configure CuCM and IAS to use HTTPS for ECC-Curri. Curri can be used with several IAS applications: StoneLock, Speedy Lookup and/or SmartNumbers, Call Recording announcement. How-to: ...
rating 19 Feb, 2018 Views: 449
document "Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Applies to: Imagicle Application Suite 2018.Winter.1. (2018.1.1) Description: Note: if you are getting this error on a more recent IAS version, please verify that the MS SQL Server service is up and running from the Windows Services panel. During the setup it will be possible to receive...
rating 06 Sep, 2019 Views: 223
document Windows Time Synchronization
Applies to: Imagicle Application Suite for Cisco UC, any version Imagicle Application Suite for Cross-Platforms, any version Imagicle Application Suite for Skype-for-Business, any version Description: Imagicle Suite requires a sharp Windows date/time synchronization against a reliable...
rating 25 Oct, 2017 Views: 241
document How to change Imagicle Suite web portal session timeout interval
Applies to: Imagicle ApplicationSuite, any version. Windows Server 2012 and above Description: This Solution allows to change Imagicle web portal session timeout from default 4 hours to any other value. How-to: Please access to Imagicle Server OS using RDP and search for "IIS" from...
rating 05 Jul, 2017 Views: 133
document Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Applies to > 2017.1.1 All Platforms Description Replication status is FAILED in Monitoring page In <StonevoiceAS>\Var\Log\Replication.Service\Replication.log you can see this exception 518 11:24:57.323 ERROR {FaxDB} [TaskSynchronizer] Synchronization failed: {...
rating 01 Dec, 2017 Views: 364
document Use Application Suite in https for IAS version < 2014.6.1
Applies to: Application Suite up to Spring 2014 (from 2014.6.1 onwards https is out-of-the-box) and Windows 2003 Description: How to use Application Suite with https protocol instead of http Solution: Old Application Suite can be used via HTTPS after having applied a manual configuration to...
rating 19 Feb, 2018 Views: 197
document How to change SAS standard http port
Applies to: All IAS versions Description: How to change the default http port (80) used by Application Suite Solution: Open IIS Management console Select the site that contains the applications fw and fwlibe Right-click and select "properties" on IIS6 or "Binding" on IIS7 Edit standard...
rating 20 Dec, 2016 Views: 134
document IAS web page returns error IIS error 500.19 Dynamic Compression Module error
Applies to: IAS all versions running on Windows 2012 R2 Description: Opening web admin page we got the error in subject Cause: It's due to the fact the server is has Dynamic Compression features enable in IIS Solution: In order to fix the issue, you need to uninstall the Dynamic Content...
rating 16 Jan, 2017 Views: 148
document How to move IAS database from local SQL Server Express to an external SQL Server
Applies to: Application Suite Description: Steps to move IAS database to another SQL Server instance Solution: Make sure the destination SQL server is the same or higher version of the source SQL server. Make sure your SQL is already installed on the destination machine and that you have...
rating 16 Jan, 2017 Views: 590
document CiscoTSP installation error (CuCM 11.x) - Could Not Load Encrypt Password dll
Applies to: CuCM 11.x Windows Server 2008 and Windows Server 2012 64 bit editions Cause: Cisco bug Solution: While installing Cisco TSP 64 bit for CuCM 11.x on a 64 bit Windows Server (2008 or 2012), the following error is raised just after configuration page. Then, even after rebooting...
rating 16 Jan, 2017 Views: 285
document How to move a SQL database to a new server
Applies to: SQL Server Any version - Microsoft SQL Server Management Studio express required Description: How to backup and restore Blue's SQL database to a new SQL server, even of different versions, provided the target SQL server is the same or higher version. Solution: Please, make sure...
rating 16 Mar, 2018 Views: 541
document Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Applies to: Application Suite up to Winter 2017.1.1 (fixed in 2017.1.2) Description Web portal is not reachable by HTTPS protocol with updated browser (Google Chrome >= 50, Mozilla Firefox >=45). Trying to open https://<IPIAS> result in ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION or...
rating 15 Mar, 2018 Views: 159

Previous Next
1 2 3 4