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CiscoTSP installation error (CuCM 11.x) - Could Not Load Encrypt Password dll

Article ID: 391
Last updated: 16 Jan, 2017

Applies to:

CuCM 11.x
Windows Server 2008 and Windows Server 2012 64 bit editions

Cause:

Cisco bug

Solution:

While installing Cisco TSP 64 bit for CuCM 11.x on a 64 bit Windows Server (2008 or 2012), the following error is raised just after configuration page.

TSP - could not load encrypt password dll

Then, even after rebooting server, it is no more possibile to configure TSP.
Hence, IAS cannot monitor any phone at all.
There is a bug in the CiscoTSPx64 installer: it does not install a required package, that is Visual C++ Redistributable for Visual Studio 2012 Update 4 x86.

To fix it:

  1. Install Visual C++ Redistributable for Visual Studio 2012 Update 4 x86: you can find it on Microsoft site
  2. uninstall Cisco TSP
  3. reboot server
  4. re-install CiscoTSP
Article ID: 391
Last updated: 16 Jan, 2017
Revision: 6
Views: 327
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