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Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority

Article ID: 627
Last updated: 23 Oct, 2018

Applies to

Any version of Application Suite during a setup from scratch or during an upgrade on a system not up to date.

Description

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 may fail with the below error message: Installation failed with error code: (0x800B010A) A certificate chain could not be built to a trusted root authority.

Cause

This issue occurs when this certificate MicRooCerAut2011_2011_03_22.cer is missing particularly when you operate in an environment that's disconnected from the Internet or that has a firewall that blocks content from the following URL: http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en This behavior is due to recent changes to Microsoft Windows Enforcement of Authenticode Code Signing and Timestamping.


Solution

Enable internet connection during Application Suite setup or follow the instructions provided by Microsoft support.

Article ID: 627
Last updated: 23 Oct, 2018
Revision: 3
Views: 702
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