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FAQ and Solutions
 
document How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
Applies to: Imagicle ApplicationSuite ver. 2019.1.1 and above - any technology Description: This article describes how to change the logo included into QME, IVR, Budget Control and StoneFax reports. Billy Blue's reports logo is not affected by this procedure. It is still customizable from...
rating 18 Oct, 2019 Views: 68
document How to schedule service restart
Description: How to schedule service restart How-to: Download "RestartIASServices.rar" Extract all in Application Suite Server Downloaded batch file will restart both Call Recoding and QueueManager services If nedeed, edit "RestartIASService.bat" to choose which service you need restart...
rating 02 Jan, 2019 Views: 106
document How to change LDAP Bind() Authentication feature
Applies to: Imagicle ApplicationSuite - 2018.6.1 and above Description: Change LDAP authentication method to simple Bind(), in case users' authentication fails. How-to: Standard LDAP authentication involves Bind() method, including a user search with entered credentials. It is possible to...
rating 11 Dec, 2018 Views: 70
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
rating 07 May, 2019 Views: 531
document Error while adding a node to an Application Suite cluster
Description: When trying to add a node to an Application Suite cluster, the operation could fail. Logs contained in Replication.Service folder show the following error: 0406 16:29:03.964 DEBUG { 5} [DatabaseDependenciesFactory] Process finished: File name {bcp.exe},...
rating 13 Apr, 2018 Views: 65
document "Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Applies to: Imagicle Application Suite 2018.Winter.1. (2018.1.1) Description: Note: if you are getting this error on a more recent IAS version, please verify that the MS SQL Server service is up and running from the Windows Services panel. During the setup it will be possible to receive...
rating 06 Sep, 2019 Views: 111
document Windows Time Synchronization
Applies to: Imagicle Application Suite for Cisco UC, any version Imagicle Application Suite for Cross-Platforms, any version Imagicle Application Suite for Skype-for-Business, any version Description: Imagicle Suite requires a sharp Windows date/time synchronization against a reliable...
rating 25 Oct, 2017 Views: 158
document How to change Imagicle Suite web portal session timeout interval
Applies to: Imagicle ApplicationSuite, any version. Windows Server 2012 and above Description: This Solution allows to change Imagicle web portal session timeout from default 4 hours to any other value. How-to: Please access to Imagicle Server OS using RDP and search for "IIS" from...
rating 05 Jul, 2017 Views: 60
document Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Applies to > 2017.1.1 All Platforms Description Replication status is FAILED in Monitoring page In <StonevoiceAS>\Var\Log\Replication.Service\Replication.log you can see this exception 518 11:24:57.323 ERROR {FaxDB} [TaskSynchronizer] Synchronization failed: {...
rating 01 Dec, 2017 Views: 226
document Use Application Suite in https for IAS version < 2014.6.1
Applies to: Application Suite up to Spring 2014 (from 2014.6.1 onwards https is out-of-the-box) and Windows 2003 Description: How to use Application Suite with https protocol instead of http Solution: Old Application Suite can be used via HTTPS after having applied a manual configuration to...
rating 19 Feb, 2018 Views: 139
document How to change SAS standard http port
Applies to: All IAS versions Description: How to change the default http port (80) used by Application Suite Solution: Open IIS Management console Select the site that contains the applications fw and fwlibe Right-click and select "properties" on IIS6 or "Binding" on IIS7 Edit standard...
rating 20 Dec, 2016 Views: 84
document IAS web page returns error IIS error 500.19 Dynamic Compression Module error
Applies to: IAS all versions running on Windows 2012 R2 Description: Opening web admin page we got the error in subject Cause: It's due to the fact the server is has Dynamic Compression features enable in IIS Solution: In order to fix the issue, you need to uninstall the Dynamic Content...
rating 16 Jan, 2017 Views: 94
document How to move IAS database from local SQL Server Express to an external SQL Server
Applies to: Application Suite Description: Steps to move IAS database to another SQL Server instance Solution: Make sure the destination SQL server is the same or higher version of the source SQL server. Make sure your SQL is already installed on the destination machine and that you have...
rating 16 Jan, 2017 Views: 408
document How to move a SQL database to a new server
Applies to: SQL Server Any version - Microsoft SQL Server Management Studio express required Description: How to backup and restore Blue's SQL database to a new SQL server, even of different versions, provided the target SQL server is the same or higher version. Solution: Please, make sure...
rating 16 Mar, 2018 Views: 355
document Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Applies to: Application Suite up to Winter 2017.1.1 (fixed in 2017.1.2) Description Web portal is not reachable by HTTPS protocol with updated browser (Google Chrome >= 50, Mozilla Firefox >=45). Trying to open https://<IPIAS> result in ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION or...
rating 15 Mar, 2018 Views: 106
document Unexpected error installing Windows Hotfix KB2483177...error -2145124329
Applies to IAS all versions Description Installing Application Suite we got the error: Unexpected error installing Windows Hotfix KB2483177...error -2145124329 ) COMMAND: C:\Windows\system32\wusa.exe ... As in the below screenshot: Cause Desktop Experience Feature not installed ...
rating 30 Nov, 2017 Views: 110
document Backup Failed "Bcp command exited with an error: Executable name {bcp.exe}"
Applies to Imagicle Application Suite all version Description Imagicle Backup/Restore procedure failed with this error: Bcp command exited with an error: Executable name {bcp.exe}, Arguments {{BluesPro..ACL}, {out "C:\Users\ImagicleAdmin\Desktop\Backup...
rating 04 Oct, 2018 Views: 230
document How to install and use a certificate on Imagicle Application Suite server to use HTTPS protocol
Applies to: Application Suite version 2014.3 or higher Windows Server 2008 or higher Description: How to install a custom certificate on the Application Suite server to allow the use of HTTPS protocol for the web portal, for the XML Services and for ECC-Curry web service, and other services...
rating 19 Feb, 2018 Views: 373
document How to select which server have the ability to sync the users in a Imagicle cluster - HA
Applies to: Summer 2016 and later Description: In a Imagicle cluster, by default, only the main server is able to sync the users from the CUCM. Follow this procedure if for any reason the main server is out of order and you want to configure the secondary server to continue syncing users from...
rating 19 Feb, 2018 Views: 62
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
rating 15 Mar, 2018 Views: 103

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