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FAQ and Solutions
 
document Database wizard error 'This SQL Server version (x.xx) is not supported'
Description Database configuration wizard error 'This SQL Server version (x.xx) is not supported' when you try to install Application Suite for the first time. Cause Microsoft SQL Server Management Objects Collection - Version 9.00.4035.00 was not installed due to an incompatible version of...
rating 10 Jun, 2019 Views: 189
document How to Install from scratch IAS 2019.Summer.1 release (or newer) package on Windows 2008 Server appliance
Applies to: 2019.Summer.1 release and above new package installation on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed on Windows Server 2008/2008 R2 operating system from scratch, only update of a previous...
rating 01 Aug, 2019 Views: 108
document How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Applies to: IAS update from 2017.Summer.1 or older release, to 2019.Summer.1 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
rating 01 Aug, 2019 Views: 70
document Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
Applies to: IAS 2014 and later on Windows Server 2012. Blue's Enterprise 4 on Windows Server 2012. Description: During Application Suite installation on Windows Server 2012 one of the following errors can occur: Unexpected error. Unable to install role: Web server (IIS) and all...
rating 17 Jul, 2019 Views: 117
document How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
Applies to: Application Suite all versions Description: If you want that information going through your network to be protected from prying eyes, you can force all your users to use https instead of http to access the Application Suite web interface and for gadgets for Jabber. To do this you...
rating 01 Aug, 2019 Views: 126
document The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
rating 11 Dec, 2019 Views: 34
document How to remove HTTP access to Imagicle Application Suite
Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle Suite by default allows the access to its own web portal by using HTTP on port 80 and HTTPS on port 443. This solution explains how to ban HTTP...
rating 25 Feb, 2020 Views: 25
document How to remove users no longer available in import source
Applies to: Imagicle Application Suite ver. 2019.Summer.1.h2 or newer Description During a IAS users' synch, you can automatically remove all those "synched" users no longer available into the import source, also when deleted user is the last one or when there are no additional users coming...
rating 22 Nov, 2019 Views: 40
document Notifications (mail / snmp trap) related to MAM events may no longer be sent
Applies to Windows Server 2019 Application Suite all versions Description Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer. Troubleshooting: Check "Event Log" service crash in...
rating 21 Nov, 2019 Views: 38
document How to monitor IAS Performance Counters
Applies to: Cisco/Cross-Platform/Skype for Business IAS, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to Imagicle Cloud...
rating 22 Nov, 2019 Views: 26
document How to prepare Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite
Applies to: Imagicle Application Suite rel. Spring 2018.3.1 and above Description: This how-to explains the necessary steps (with all external download links) to prepare the Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite. Please, notice that the...
rating 22 Nov, 2019 Views: 695
document How to move Application Suite in a new server and rehost licenses
Procedure 1. Backup Application Suite in the old server using Imagicle Backup and Restore tool 2. Move the backup in the new server 3. Restore Application Suite in the new server using Imagicle Backup and Restore tool 4. Activate Licenses following the wizard in our site Backup procedure You...
rating 08 Jan, 2020 Views: 50
document How to migrate IAS data to a new SQL Server instance
Applies to: IAS Version >= 2019.Summer.1 New IAS installations that will use the locally installed SQL Server 2017 Express IAS Database migration from an existing SQL Server Express local instance version >= 2008 and < 2017 to a newer SQL Server 2017 Express local instance IAS...
rating 23 Mar, 2020 Views: 310

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