Imagicle :: Administration Guides and Knowledge Base

FAQ and Solutions

	Imagicle ApplicationSuite setup blocks because RabbitMQ service not running Applies to Imagicle ApplicationSuite, upgrade from versions prior to 2019.Spring.1 Symptoms Running 2019.Spring.1 setup package, it could happen to get the following pop-up window message: Description When upgrading from any previous version of Imagicle Application Suite >=...
	19 May, 2020 Views: 957

	Imagicle ApplicationSuite 2019.Spring.1.H1 known problems Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
	09 Aug, 2019 Views: 581

	Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
	09 Aug, 2019 Views: 418

	High Availability upgrade procedure encountered some errors Description During setup, there may be several causes for the following error message to appear: "Unable to connect to local Imagicle Replication Service. High availability upgrade procedure encountered some errors. Some Imagicle applications won't run properly until this upgrade has been...
	23 Dec, 2021 Views: 950

	Database wizard error 'This SQL Server version (x.xx) is not supported' Description Database configuration wizard error 'This SQL Server version (x.xx) is not supported' when you try to install Application Suite for the first time. Cause Microsoft SQL Server Management Objects Collection - Version 9.00.4035.00 was not installed due to an incompatible version of...
	10 Jun, 2019 Views: 660

	How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance Applies to: 2019.Spring.1 release or older, running on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed from scratch on Windows Server 2008/2008 R2 operating system. You can only update an existing installation up...
	14 Dec, 2020 Views: 534

	How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance Applies to: IAS update from 2017.Summer.1 or older release, to 2020.Winter.1h3 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
	18 Nov, 2020 Views: 532

	Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012 Applies to: IAS 2014 and later on Windows Server 2012. Blue's Enterprise 4 on Windows Server 2012. Description: During Application Suite installation on Windows Server 2012 one of the following errors can occur: Unexpected error. Unable to install role: Web server (IIS) and all...
	17 Jul, 2019 Views: 1388

	How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS Applies to: Application Suite all versions Description: If you want that information going through your network to be protected from prying eyes, you can force all your users to use https instead of http to access the Application Suite web interface and for gadgets for Jabber. To do this you...
	23 Dec, 2021 Views: 684

	The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
	25 May, 2021 Views: 294

	How to remove HTTP access to Imagicle Application Suite Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle Suite by default allows the access to its own web portal by using HTTP on port 80 and HTTPS on port 443. This solution explains how to ban HTTP...
	23 Dec, 2021 Views: 404

	How to remove users no longer available in import source Applies to: Imagicle Application Suite ver. 2019.Summer.1.h2 or newer Description During a IAS users' synch, you can automatically remove all those "synched" users no longer available into the import source, also when deleted user is the last one or when there are no additional users coming...
	22 Nov, 2019 Views: 341

	Notifications (mail / snmp trap) related to MAM events may no longer be sent Applies to Windows Server 2019 Application Suite all versions Description Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer. Troubleshooting: Check "Event Log" service crash in...
	21 Nov, 2019 Views: 292

	How to monitor UCX Suite Performance Counters Applies to: Cisco/Cross-Platform/Microsoft Teams UCX Suite, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle UCX Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to...
	26 Jul, 2024 Views: 446

	Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing Description Error during users Sync System.InvalidOperationException: There is an error in XML document (0, 0). > System.Xml.XmlException: Root element is missing. Cause This file <StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml is empty Solution In order to fix the issue,...
	23 Apr, 2020 Views: 959

	Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023) Description As of March 2020, Microsoft is updating security requirements for LDAP connections to Active Directory. After this update, Secure LDAP (LDAPS) will become mandatory for all LDAP connections to Active Directory. LDAP connections to Active Directory will not work unless Secure LDAP is...
	23 Dec, 2021 Views: 672

	Setup shows an error regarding the failure of InstallUtil.exe Applies to Any IAS Version Description While running the IAS installer you could encounter the following error: Program "InstallUtil.exe" returned error code -1 Cause The %TEMP% system environment variable may be pointing to a folder that doesn't exist. To check if this is the case,...
	13 Jul, 2020 Views: 400

	An error is displayed on the top left of the Imagicle Application Suite web page Description In Google Chrome you can see: An error occured on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error In Internet Explorer you can see The website cannot display...
	14 Jul, 2020 Views: 482

	How to change server IP Address or Hostname in a Standalone server or in a Cluster Enviroment Description: How to change server IP Address or hostname in a Standalone server or in a Cluster Enviroment. How-to: Change the IP Address or Hostname in a Standalone server (One server only). Change IP or machine hostname. Open folder \\StonevoiceAS\System Run...
	12 Apr, 2023 Views: 1723

	How to change Application Suite default language Description: How to change Application Suite default language. - Web interface - Default audio files How-to: Connect to the Imagicle Server via RDP Edit with Notepad \StonevoiceAS\System\SvSasPlatforms.ini Change PackageAppLang= en = English it = Italian fr = French de = German es =...
	21 Jan, 2021 Views: 868

Previous Next

1 2 3 4