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document Imagicle ApplicationSuite setup blocks because RabbitMQ service not running
Applies to Imagicle ApplicationSuite, upgrade from versions prior to 2019.Spring.1 Symptoms Running 2019.Spring.1 setup package, it could happen to get the following pop-up window message: Description When upgrading from any previous version of Imagicle Application Suite >=...
rating 19 May, 2020 Views: 840
document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
rating 09 Aug, 2019 Views: 488
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
rating 09 Aug, 2019 Views: 346
document High Availability upgrade procedure encountered some errors
Description During setup, there may be several causes for the following error message to appear: "Unable to connect to local Imagicle Replication Service. High availability upgrade procedure encountered some errors. Some Imagicle applications won't run properly until this upgrade has been...
rating 23 Dec, 2021 Views: 834
document Database wizard error 'This SQL Server version (x.xx) is not supported'
Description Database configuration wizard error 'This SQL Server version (x.xx) is not supported' when you try to install Application Suite for the first time. Cause Microsoft SQL Server Management Objects Collection - Version 9.00.4035.00 was not installed due to an incompatible version of...
rating 10 Jun, 2019 Views: 539
document How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance
Applies to: 2019.Spring.1 release or older, running on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed from scratch on Windows Server 2008/2008 R2 operating system. You can only update an existing installation up...
rating 14 Dec, 2020 Views: 425
document How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Applies to: IAS update from 2017.Summer.1 or older release, to 2020.Winter.1h3 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
rating 18 Nov, 2020 Views: 413
document Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
Applies to: IAS 2014 and later on Windows Server 2012. Blue's Enterprise 4 on Windows Server 2012. Description: During Application Suite installation on Windows Server 2012 one of the following errors can occur: Unexpected error. Unable to install role: Web server (IIS) and all...
rating 17 Jul, 2019 Views: 1199
document How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
Applies to: Application Suite all versions Description: If you want that information going through your network to be protected from prying eyes, you can force all your users to use https instead of http to access the Application Suite web interface and for gadgets for Jabber. To do this you...
rating 23 Dec, 2021 Views: 572
document The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
rating 25 May, 2021 Views: 224
document How to remove HTTP access to Imagicle Application Suite
Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle Suite by default allows the access to its own web portal by using HTTP on port 80 and HTTPS on port 443. This solution explains how to ban HTTP...
rating 23 Dec, 2021 Views: 307
document How to remove users no longer available in import source
Applies to: Imagicle Application Suite ver. 2019.Summer.1.h2 or newer Description During a IAS users' synch, you can automatically remove all those "synched" users no longer available into the import source, also when deleted user is the last one or when there are no additional users coming...
rating 22 Nov, 2019 Views: 260
document Notifications (mail / snmp trap) related to MAM events may no longer be sent
Applies to Windows Server 2019 Application Suite all versions Description Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer. Troubleshooting: Check "Event Log" service crash in...
rating 21 Nov, 2019 Views: 232
document How to monitor UCX Suite Performance Counters
Applies to: Cisco/Cross-Platform/Microsoft Teams UCX Suite, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle UCX Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to...
rating 08 Nov, 2023 Views: 325
document Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
Description Error during users Sync System.InvalidOperationException: There is an error in XML document (0, 0). > System.Xml.XmlException: Root element is missing. Cause This file <StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml is empty Solution In order to fix the issue,...
rating 23 Apr, 2020 Views: 773
document Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)
Description As of March 2020, Microsoft is updating security requirements for LDAP connections to Active Directory. After this update, Secure LDAP (LDAPS) will become mandatory for all LDAP connections to Active Directory. LDAP connections to Active Directory will not work unless Secure LDAP is...
rating 23 Dec, 2021 Views: 554
document Setup shows an error regarding the failure of InstallUtil.exe
Applies to Any IAS Version Description While running the IAS installer you could encounter the following error: Program "InstallUtil.exe" returned error code -1 Cause The %TEMP% system environment variable may be pointing to a folder that doesn't exist. To check if this is the case,...
rating 13 Jul, 2020 Views: 259
document An error is displayed on the top left of the Imagicle Application Suite web page
Description In Google Chrome you can see: An error occured on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error In Internet Explorer you can see The website cannot display...
rating 14 Jul, 2020 Views: 349
document How to change server IP Address or Hostname in a Standalone server or in a Cluster Enviroment
Description: How to change server IP Address or hostname in a Standalone server or in a Cluster Enviroment. How-to: Change the IP Address or Hostname in a Standalone server (One server only). Change IP or machine hostname. Open folder \\StonevoiceAS\System Run...
rating 12 Apr, 2023 Views: 1308
document How to change Application Suite default language
Description: How to change Application Suite default language. - Web interface - Default audio files How-to: Connect to the Imagicle Server via RDP Edit with Notepad \StonevoiceAS\System\SvSasPlatforms.ini Change PackageAppLang= en = English it = Italian fr = French de = German es =...
rating 21 Jan, 2021 Views: 755