Imagicle :: Administration Guides and Knowledge Base

FAQ and Solutions

	Unexpected error installing Windows Hotfix KB2483177...error -2145124329 Applies to IAS all versions Description Installing Application Suite we got the error: Unexpected error installing Windows Hotfix KB2483177...error -2145124329 ) COMMAND: C:\Windows\system32\wusa.exe ... As in the below screenshot: Cause Desktop Experience Feature not installed ...
	30 Nov, 2017 Views: 398

	Backup Failed Bcp command exited with an error: Executable name bcp.exe Applies to Imagicle Application Suite all version Description Imagicle Backup/Restore procedure failed with these errors: Bcp command exited with an error: Executable name {bcp.exe}, Arguments {{BluesPro..ACL}, {out "C:\Users\ImagicleAdmin\Desktop\Backup...
	05 Sep, 2023 Views: 1765

	How to select which server have the ability to sync the users in a Imagicle cluster - HA Applies to: Summer 2016 and later Description: In a Imagicle cluster, only one server can synchronize users from CUCM/AD/LDAP. By default the first server where you enable the users synch is the elected one (normally it is the first server of a cluster). Follow this procedure if you need to...
	06 Dec, 2020 Views: 455

	How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
	15 Mar, 2018 Views: 433

	Estos MetaDirectory configurations backup / migration Applies to: Estos MetaDirectory - Any version Description: Procedure to backup or migrate Estos MetaDirectory configurations How-to: Stop the main service: from windows administrative tools -> Services -> Stop "ESTOS MetaDirectory" Copy/Backup "database" and "config" folders from...
	19 Mar, 2018 Views: 600

	Error while restoring a backup Description: When trying to restore a backup taken from Application Suite 2017.Winter.1 or higher, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: 0406 16:29:03.886 DEBUG { 5} [DatabaseDependenciesFactory] Starting process: File...
	04 Oct, 2018 Views: 412

	How to hide applications icons and menu sections from Imagicle Application Suite web interface Applies to: Description: How to hide applications icons and pages from the Imagicle Application Suite web interface How-to: Application Suite from 2018.6.1 If you want to hide or disable icons form the top frame and home dashboard please follow these steps: Global setting, for all...
	12 Apr, 2021 Views: 561

	"An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1 Applies to Any Application Suite versions upgrading to 2018.3.1 Description During the update from the any Application Suite versions to 2018.3.1 you can see the error: An error occurred while trying to replace the existing file DeleteFile failed; code 5. Access is denied Cause The...
	07 May, 2018 Views: 401

	How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol Applies to: Imagicle Application Suite web interface Description: When a user that should be authenticated by an external LDAP server, connects to Imagicle web interface, by default its credentials are authenticated to LDAP through standard (389) ldap port; follow this procedure to use...
	07 May, 2018 Views: 779

	Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266 Applies to: Virtually every Application Suite version (it is not an Application Suite problem) Description When installing Application Suite, Microsoft Visual C++ 2013 12.0.40660.0 Redistributable Package (x64) setup could fail with error code 266: Trying to manually install the...
	16 May, 2018 Views: 816

	Error while restoring a backup Description: When trying to restore a backup into an Application Suite 2017.Winter.1 or newer, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: System.Data.SqlClient.SqlException : The EXECUTE permission was denied on the object...
	05 Oct, 2018 Views: 299

	Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority Applies to Any version of Application Suite during a setup from scratch or during an upgrade on a system not up to date. Description Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 may fail with the below error message: Installation failed with error code: (0x800B010A) A...
	23 Oct, 2018 Views: 1503

	Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade Applies to: Windows 2012 R2 Description: Installation error during the upgrade of the Imagicle App Suite Unexpected error. Unable to Install feture: WCF HTTP activation. Try to install it manually using Server Manger Cause: The Windows Server Manager is collecting inventory...
	14 Dec, 2018 Views: 574

	Application Suite Backup and Restore error. The system is not configured properly. Applies to: Applies from Application Suite 2018.6.x Description: Error message during a Backup copy of Application Suite Unable to backup. The system is not configured properly. Please follow the configuration wizard to complete the configuration. Cause: [No] option selected...
	14 Dec, 2018 Views: 469

	Create a SQL user for IAS database Applies to: Imagicle UC Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle UC Suite to connect to a Microsoft SQL Server instance other than the default one, or if you want to leverage Windows integrated authentication For example, you...
	20 Nov, 2024 Views: 5048

	Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1 Applies to ApplicationSuite 2019.Winter.1. Description Running the setup fails with error message "The platform specified using the command line (/PLATFORM=) is missing or invalid" Cause The file name of the setup program used to install or upgrade ApplicationSuite is either: ...
	29 Jan, 2019 Views: 273

	The setup fails because it is unable to install windows server roles and features Applies to ApplicationSuite 2019.Winter.1 Description Upgrading or installing IAS onto a server without connection to Windows Update service, the setup could fail with error message "Unable to install Windows Server 201X roles and features". Cause The setup is trying to install a windows...
	09 Mar, 2022 Views: 1278

	Could not load file or assembly 'Ias.Web' or one of its dependencies Applies to All version Description Web interface shows the following message: Could not load file or assembly 'Ias.Web' or one of its dependencies WRN: Assembly binding logging is turned OFF. Stack Trace: [BadImageFormatException: Could not load file or assembly 'Ias.web' or one of its...
	08 Mar, 2019 Views: 1330

	How to schedule Application Suite's backup to a network folder Applies to: Application Suite, all versions Description: This solution describes how to schedule a full backup to an external network folder or network resource How-to: 1) Download batch file in attach "BackupScheduled.7z and export it in <StonevoiceAS>\System\Script 2) Edit the saved...
	14 Jan, 2022 Views: 1577

	ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous Description When upgrading from IAS version 2013.Winter.1 (2014.1.1) or previous, the setup fails showing one of the following error messages: ApplicationSuite.PreInstallTool has stopped working or ApplicatioSuite.PreUpgradeTool has stopped working Cause ApplicationSuite.PreInstallTool...
	17 Jul, 2019 Views: 244

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