Knowlege base
FAQ and Solutions
 
document Estos MetaDirectory configurations backup / migration
Applies to: Estos MetaDirectory - Any version Description: Procedure to backup or migrate Estos MetaDirectory configurations How-to: Stop the main service: from windows administrative tools -> Services -> Stop "ESTOS MetaDirectory" Copy/Backup "database" and "config" folders from...
rating 19 Mar, 2018 Views: 161
document Error while restoring a backup
Description: When trying to restore a backup taken from Application Suite 2017.Winter.1 or higher, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: 0406 16:29:03.886 DEBUG { 5} [DatabaseDependenciesFactory] Starting process: File...
rating 04 Oct, 2018 Views: 122
document How to hide applications icons and menu sections from Imagicle Application Suite web interface
Applies to: Description: How to hide applications icons and pages from the Imagicle Application Suite web interface How-to: Application Suite from 2018.6.1 If you want to hide or disable icons form the top frame and home dashboard please follow these steps: Global setting, for all...
rating 28 Feb, 2019 Views: 185
document "An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1
Applies to Any Application Suite versions upgrading to 2018.3.1 Description During the update from the any Application Suite versions to 2018.3.1 you can see the error: An error occurred while trying to replace the existing file DeleteFile failed; code 5. Access is denied Cause The...
rating 07 May, 2018 Views: 104
document How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol
Applies to: Imagicle Application Suite web interface Description: When a user that should be authenticated by an external LDAP server, connects to Imagicle web interface, by default its credentials are authenticated to LDAP through standard (389) ldap port; follow this procedure to use...
rating 07 May, 2018 Views: 246
document Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266
Applies to: Virtually every Application Suite version (it is not an Application Suite problem) Description When installing Application Suite, Microsoft Visual C++ 2013 12.0.40660.0 Redistributable Package (x64) setup could fail with error code 266: Trying to manually install the...
rating 16 May, 2018 Views: 221
document Error while restoring a backup
Description: When trying to restore a backup into an Application Suite 2017.Winter.1 or newer, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: System.Data.SqlClient.SqlException : The EXECUTE permission was denied on the object...
rating 05 Oct, 2018 Views: 68
document Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority
Applies to Any version of Application Suite during a setup from scratch or during an upgrade on a system not up to date. Description Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 may fail with the below error message: Installation failed with error code: (0x800B010A) A...
rating 23 Oct, 2018 Views: 489
document Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade
Applies to: Windows 2012 R2 Description: Installation error during the upgrade of the Imagicle App Suite Unexpected error. Unable to Install feture: WCF HTTP activation. Try to install it manually using Server Manger Cause: The Windows Server Manager is collecting inventory...
rating 14 Dec, 2018 Views: 74
document Application Suite Backup and Restore error. The system is not configured properly.
Applies to: Applies from Application Suite 2018.6.x Description: Error message during a Backup copy of Application Suite Unable to backup. The system is not configured properly. Please follow the configuration wizard to complete the configuration. Cause: [No] option selected...
rating 14 Dec, 2018 Views: 94
document Create a SQL user for IAS database
Applies to: Imagicle Application Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle Application Suite to connect to a Microsoft SQL Server instance other than the default one. or if you want to leverage Windows integrated authentication ...
rating 04 Feb, 2020 Views: 1240
document Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1
Applies to ApplicationSuite 2019.Winter.1. Description Running the setup fails with error message "The platform specified using the command line (/PLATFORM=) is missing or invalid" Cause The file name of the setup program used to install or upgrade ApplicationSuite is either: ...
rating 29 Jan, 2019 Views: 78
document The setup fails because it is unable to install windows server roles and features
Applies to ApplicationSuite 2019.Winter.1 Description Upgrading or installing IAS onto a server without connection to Windows Update service, the setup could fail with error message "Unable to install Windows Server 201X roles and features". Cause The setup is trying to install a windows...
rating 20 Feb, 2019 Views: 109
document Could not load file or assembly 'Ias.Web' or one of its dependencies
Applies to All version Description Web interface shows the following message: Could not load file or assembly 'Ias.Web' or one of its dependencies WRN: Assembly binding logging is turned OFF.​ Stack Trace: [BadImageFormatException: Could not load file or assembly 'Ias.web' or one of its...
rating 08 Mar, 2019 Views: 66
document How to schedule Application Suite's backup to a network folder
Applies to: Application Suite, all versions Description: This solution describes how to schedule a full backup to an external network folder or network resource How-to: 1) Download batch file in attach "BackupScheduled.7z and export it in <StonevoiceAS>\System\Script 2) Edit the saved...
rating 19 Mar, 2019 Views: 188
document ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous
Description When upgrading from IAS version 2013.Winter.1 (2014.1.1) or previous, the setup fails showing one of the following error messages: ApplicationSuite.PreInstallTool has stopped working or ApplicatioSuite.PreUpgradeTool has stopped working Cause ApplicationSuite.PreInstallTool...
rating 17 Jul, 2019 Views: 92
document Imagicle ApplicationSuite 2019.Spring.1 setup blocks because RabbitMQ service not running
Applies to Imagicle ApplicationSuite upgrade - 2019.Spring.1 Symptoms Running the installer of 2019.Spring.1 could display the error message "In order to proceed with this upgrade, please make sure that RabbitMQ service is running before retrying": Description When upgrading from any...
rating 09 Aug, 2019 Views: 281
document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
rating 09 Aug, 2019 Views: 217
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
rating 09 Aug, 2019 Views: 123
document High Availability upgrade procedure encountered some errors
Description During setup, there may be several causes for the following error message to appear: "Unable to connect to local Imagicle Replication Service. High availability upgrade procedure encountered some errors. Some Imagicle applications won't run properly until this upgrade has been...
rating 09 Aug, 2019 Views: 341