FAQ and Solutions
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Deprecation of Basic authentication in Exchange Online
In September 2021, Microsoft announced that effective October 1, 2022, they will begin disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, SMTP and EAS protocols in Exchange Online. See full announcement Starting from 2021.Winter.2 release, Imagicle UCX Suite supports OAuth2...
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28 Feb, 2024
Views: 4958
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UC Suite quality issues and data loss on a network with high traffic volumes
Applies to: This document applies to Imagicle on-prem UC Suite VMs, connected to a network with high traffic load. Description: Certain real-time applications in a very loaded server can perform badly if the Microsoft Windows operating system is not correctly setup. For example, Advanced...
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10 Nov, 2022
Views: 269
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Setup fails while installing SQL Server Express with error -2061893613
Applies to: A domain with strict password validation policies Imagicle UC Suite version 2019.Summer.1 or above Description: It might happen that UC Suite installation setup fails with the following error: Installing Microsoft SQL Server 2017 Express Edition... error -2061893613...
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29 Jul, 2022
Views: 2168
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Execute UCSuite package as windows "System" user
Download PsExec.exe from Microsoft Sysinternal tool or, as alternative, you also find the same file in this folder <StonevoiceAS>\Lib\Paexec. Open a command prompt (Cmd.exe) with Administrator privilege. For example, you can search “cmd” in the start menu, right-click “cmd.exe”...
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10 Jun, 2021
Views: 305
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Troubleshooting poor server performances
Overview This article describes the main investigations and check to do if an Imagicle AppSuite server performs badly, that is when one or more of the following symptoms are observed: The average CPU usage level of the server (total CPU) is above 65-70%. Imagicle processes consumes much more...
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09 Nov, 2022
Views: 843
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How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
Applies to: Imagicle ApplicationSuite ver. 2019.1.1 and above - any technology Description: This article describes how to change the logo included into QME, IVR, Budget Control and StoneFax reports. Billy Blue's reports logo is not affected by this procedure. It is still customizable from...
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31 Jul, 2020
Views: 427
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How to schedule service restart
Description: How to schedule service restart How-to: Download "RestartIASServices.rar" Extract all in Application Suite Server Downloaded batch file will restart both Call Recoding and QueueManager services If nedeed, edit "RestartIASService.bat" to choose which service you need restart...
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02 Jan, 2019
Views: 745
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How to change LDAP Bind() Authentication feature
Applies to: Imagicle ApplicationSuite - 2018.6.1 and above Description: Change LDAP authentication method to simple Bind(), in case users' authentication fails. How-to: Standard LDAP authentication involves Bind() method, including a user search with entered credentials. It is possible to...
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11 Dec, 2018
Views: 427
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Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
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23 Dec, 2019
Views: 1442
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Error while adding a node to an Application Suite cluster
Description: When trying to add a node to an Application Suite cluster, the operation could fail. Logs contained in Replication.Service folder show the following error: 0406 16:29:03.964 DEBUG { 5} [DatabaseDependenciesFactory] Process finished: File name {bcp.exe},...
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13 Apr, 2018
Views: 326
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"Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Applies to: Imagicle Application Suite 2018.Winter.1. (2018.1.1) Description: Note: if you are getting this error on a more recent IAS version, please verify that the MS SQL Server service is up and running from the Windows Services panel. During the setup it will be possible to receive...
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06 Sep, 2019
Views: 610
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Windows Time Synchronization
Applies to: Imagicle Application Suite for Cisco UC, any version Imagicle Application Suite for Cross-Platforms, any version Imagicle Application Suite for Skype-for-Business, any version Description: Imagicle Suite requires a sharp Windows date/time synchronization against a reliable...
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25 Oct, 2017
Views: 674
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How to change Imagicle Suite web portal session timeout interval
Applies to: Imagicle ApplicationSuite, any version. Windows Server 2012 and above Description: This Solution allows to change Imagicle web portal session timeout from default 4 hours to any other value. How-to: Please access to Imagicle Server OS using RDP and search for "IIS" from...
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05 Jul, 2017
Views: 538
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Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Applies to > 2017.1.1 All Platforms Description Replication status is FAILED in Monitoring page In <StonevoiceAS>\Var\Log\Replication.Service\Replication.log you can see this exception 518 11:24:57.323 ERROR {FaxDB} [TaskSynchronizer] Synchronization failed: {...
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01 Dec, 2017
Views: 997
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Use Application Suite in https for IAS version < 2014.6.1
Applies to: Application Suite up to Spring 2014 (from 2014.6.1 onwards https is out-of-the-box) and Windows 2003 Description: How to use Application Suite with https protocol instead of http Solution: Old Application Suite can be used via HTTPS after having applied a manual configuration to...
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19 Feb, 2018
Views: 399
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How to change SAS standard http port
Applies to: All IAS versions Description: How to change the default http port (80) used by Application Suite Solution: Open IIS Management console Select the site that contains the applications fw and fwlibe Right-click and select "properties" on IIS6 or "Binding" on IIS7 Edit standard...
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19 Jan, 2022
Views: 408
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IAS web page returns error IIS error 500.19 Dynamic Compression Module error
Applies to: IAS all versions running on Windows 2012 R2 Description: Opening web admin page we got the error in subject Cause: It's due to the fact the server is has Dynamic Compression features enable in IIS Solution: In order to fix the issue, you need to uninstall the Dynamic Content...
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16 Jan, 2017
Views: 494
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How to move IAS database from local SQL Server Express to an external SQL Server
Applies to: Application Suite Description: Steps to move IAS database to another SQL Server instance Solution: Make sure the destination SQL server is the same or higher version of the source SQL server. Make sure your SQL is already installed on the destination machine and that you have...
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16 Jan, 2017
Views: 1203
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How to move a SQL database to a new server
Applies to: SQL Server Any version - Microsoft SQL Server Management Studio express required Description: How to backup and restore Blue's SQL database to a new SQL server, even of different versions, provided the target SQL server is the same or higher version. Solution: Please, make sure...
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16 Mar, 2018
Views: 1497
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Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Applies to: Application Suite up to Winter 2017.1.1 (fixed in 2017.1.2) Description Web portal is not reachable by HTTPS protocol with updated browser (Google Chrome >= 50, Mozilla Firefox >=45). Trying to open https://<IPIAS> result in ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION or...
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15 Mar, 2018
Views: 529
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