FAQ and Solutions
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Error while configuring Internet Information Services: Phase: Removing old IIS application pool
Description During the updgrade of the Application Suite this error occurs: Error while configuring Internet Information Services: Phase: Removing old IIS application pool Cause The issue is related to a wrong configuration of IIS. Solution Open IIS (Internet Information Services...
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05 Aug, 2020
Views: 214
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The Imagicle Licensing service does not start
Applies to: Any Imagicle UCX Suite prior to 2024.Spring.1.h1 release. Description The Imagicle Licensing service does not start In the Windows Service Panel the Imagicle Licensing Service tries to start but it fails. In the Event Viewer an error message appears: Application:...
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19 Jun, 2024
Views: 476
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How to increase the Private Memory limit of the IAS Application Pool
Description In some circustances when an high number of users is interacting with the web services of the IAS, a worker process serving the application pool 'StoneAppPool' could request a recycle because it reached its private bytes memory limit, causing all the active web...
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25 Sep, 2023
Views: 2867
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Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual
Description Upgrade on a Windows 2008 R2 machine could fail and the startup type of Imagicle Services will be set in Manual During the update a popup error message indicates a problem with powershell.exe The problem occurs in Windows 2008R2 only. Cause The problem is related to a bug...
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30 Nov, 2020
Views: 169
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Migrating SQL Database to a different SQL instance (including commercial, internal, external)
Applies to: Any UC Suite where a DB migration is needed. Description: This article describes how to install, configure, or migrate the UC Suite SQL server database to a new SQL Server instance (either commercial, internal or external). The latter can be deployed on the same VM or an external...
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31 Mar, 2023
Views: 1216
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How to enable the automatic DB maintenance
Description: This article describes how to enable the automatic execution of the suite database maintenance, to preserve the DB efficiency. The maintenance will execute every day at a configurable time. Since the execution could slow down some operations, it is recommended to schedule the...
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07 May, 2021
Views: 403
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How to install and use a certificate on Imagicle UC Suite server
Applies to: Application Suite version 2014.3 or higher Windows Server 2008 or higher Description: How to install a custom certificate on the UC Suite server to allow encryption. How-to: It is possible to upload and use the following types of certificates for different functionalities...
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08 Apr, 2021
Views: 2444
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Aspnet_compiler.exe returned error code 1 during update
Description An error related to aspnet_compiler.exe occured during update check the installation logs %temp%\SetupLogXXXXXXXX.txt 2021-06-04 14:52:03.740 Operation 2021-06-04 14:52:03.740 Name: PIOPrecompileIISAppForBib 2021-06-04 14:52:03.740 Executing:...
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23 Dec, 2021
Views: 582
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Adding a new Virtual Disk to the Imagicle Virtual Machine
Applies to: All Imagicle versions Description: A second virtual disk can be used to host the Imagicle directory if it needs to be on a disk that is different than the one hosting the Windows directory. Another need for a second virtual disk is because some customers prefer to store the call...
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07 May, 2021
Views: 171
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Restoring an old backup (< 2017.Winter.1) could fail if the original database is too large
Applies to Description Error occured during Backup procedure System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Cause If you have an old backup (i.e. taken from a IAS version...
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30 Jun, 2021
Views: 158
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Database extended proprieties cause the backup tool to fail on Database Schema Check
Applies to Imagicle Application Suite Description The backup fails on the Database Schema Check step, <StonevoiceAS>\Var\Log\BackupRestore\ApplicationSuite.log will report: 0814 14:50:09.852 ERROR { 1} [ApplicationSuite] [SvDataComUtils] An error occurred: Function...
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01 Jul, 2021
Views: 428
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How to Apply Transparent Data Encryption (TDE) in SQL Server
Applies to: - Imagicle UC Suite (any version) - Microsoft SQL Server 2016, 2017, 2019 Standard/Enterprise Edition Description Use this procedure if you need to apply Transparent Data Encryption (TDE) to MS-SQL Server. TDE secures data in: Database Data Files Database Transactional Log...
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30 Jul, 2021
Views: 595
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Error at the updating database phase during the Imagicle UC suite upgrade or during the restore phase
Applies to Summer 2021 and later Description If coming from a very old Imagicle suite installation, even if kept up to date, it may occur that upgrading to the 2021.6.1 release, the operation fails at the database updating phase. The same could happen during the restoration of a backup take...
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04 Jul, 2024
Views: 400
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Prevent IIS Log files from using too much disk space on Windows Server
Description: The log files that IIS generates can, over time, consume a large amount of disk space. Logs can potentially fill up an entire hard drive. How-to: 1. Create a new vbs script in a new folder (example C:\Program Files (x86)\StonevoiceAS\Script\IIS Log Retention\iislogretention.vbs)...
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09 Mar, 2022
Views: 595
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How to migrate IAS data to a new SQL Server instance
Applies to: All UC cloud versions. Description: This article describes how to install, configure, or migrate an older instance to the new SQL Server instance. Starting version summer 2019, the SQL server express of UC suite has been updated to version 2017. Hence this procedure is needed...
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31 Mar, 2023
Views: 2433
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How to free up space in Imagicle Server
Applies to: All version Description: How to free up space in Imagicle Server How-to: Delete all Imagicle log files Open folder “\StonevoiceAS\Var\Log Select all files and delete them (“Skip” File in use message) In the web page you can set the retention for the log files...
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05 Dec, 2023
Views: 1446
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How to Install from scratch Imagicle 2024.Spring.1 release on Windows Server 2012 appliance
Applies to: 2024.Winter.1 release or older, running on Windows Server 2012/2012 R2 appliance or virtual machine Description: Imagicle 2024.Spring.1 release and above can't be installed from scratch on Windows Server 2012/2012 R2 operating system. You can only update it on existing...
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01 Mar, 2024
Views: 145
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