Notifications (mail / snmp trap) related to MAM events may no longer be sent
Article ID: 723
Last updated: 21 Nov, 2019
Applies from Application Suite 201x (any version)
to version Application Suite 201x (any version)
Applies to
Windows Server 2019
Application Suite all versions
Description
Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer.
Troubleshooting:
- Check "Event Log" service crash in Windows Event Viewer
(The Event Log service terminated unexpectedly.) - Check in Stonevoice\Var\Log\w3wp log this stack tace:
Exception Type {System.ComponentModel.Win32Exception}
Message {The RPC server is unavailable}
StackTrace
Cause
Windows Event Log behavior has been changed in the new Windows version 2019
Solution
Windows Updates will solve the issue.
Issue related to KB4519338 and KB4523205
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