Knowlege base

Notifications (mail / snmp trap) related to MAM events may no longer be sent

Article ID: 723
Last updated: 21 Nov, 2019
Applies from Application Suite 201x (any version)
to version Application Suite 201x (any version)

Applies to

Windows Server 2019
Application Suite all versions

Description

Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer.

Troubleshooting:

  1. Check "Event Log" service crash in Windows Event Viewer
    (The Event Log service terminated unexpectedly.)
  2. Check in Stonevoice\Var\Log\w3wp log this stack tace:

Exception Type {System.ComponentModel.Win32Exception}
Message {The RPC server is unavailable}
StackTrace 

Cause

Windows Event Log behavior has been changed in the new Windows version 2019

Solution

Windows Updates will solve the issue.
Issue related to KB4519338 and KB4523205

Article ID: 723
Last updated: 21 Nov, 2019
Revision: 6
Views: 51
Print Export to PDF Subscribe Share
This article was:  
Prev   Next
How to remove users no longer available in import source     How to monitor IAS Performance Counters