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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1511
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1227
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1732
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 2341
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 31 Jan, 2022 Views: 9132


Recent Articles
 
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder...
rating 30 Jun, 2022 Views: 860
document Single Sign On for Imagicle UC Suite
Overview Starting from 2022.Winter.2 release, Imagicle UCS supports Single Sign On (SSO) functionality. The integration with the customer's...
rating 28 Jun, 2022 Views: 151
document Skype for Business Configuration Wizard
In case deployment has been done with UC Suite installation package, when installation ends, User is automatically asked to run Call Analytics'...
rating 28 Jun, 2022 Views: 209
document PBX Configuration
Cisco Unified Communications Manager Imagicle VoiceMail interacts with Cisco UCM as a H.323 endpoint. You need to configure: A gateway pointing...
rating 21 Jun, 2022 Views: 1283
document Product Configuration
Users list The fields involved for the voicemail configuration are: First extension number: identifies the user's extension number Enable Call...
rating 21 Jun, 2022 Views: 649


Most Viewed
 
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 21 Mar, 2022 Views: 10815
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 31 Dec, 2021 Views: 10376
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle UC Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle UC Suite to replace the...
rating 02 May, 2022 Views: 10320
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 9347
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 11 Jan, 2022 Views: 9335