Knowlege base
Featured Articles
 
document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1159
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 937
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1339
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number...
rating 08 Apr, 2021 Views: 1359
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 22 Feb, 2021 Views: 6749


Recent Articles
 
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 08 Apr, 2021 Views: 7409
document How to install and use a certificate on Imagicle Application Suite server to use HTTPS protocol
Applies to: Application Suite version 2014.3 or higher Windows Server 2008 or higher Description: How to install a custom certificate on the...
rating 08 Apr, 2021 Views: 969
document How to install and use a certificate on Imagicle UC Suite server
Applies to: Application Suite version 2014.3 or higher Windows Server 2008 or higher Description: How to install a custom certificate on the...
rating 08 Apr, 2021 Views: 3
document Microsoft Calendar Integration - OAuth2 Authentication
This authentication method is supported by Imagicle UC Suite, starting from 2021.Spring.1 release, and it relays on advanced OAuth2 authentication...
rating 08 Apr, 2021 Views: 5
document Configuration for Microsoft Teams Presence
Requirements Imagicle UC Suite rel. 2021.Spring.1 and above Imagicle UC Suite is online-activated and it can reach Imagicle Cloud through TCP...
rating 08 Apr, 2021 Views: 6


Most Viewed
 
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 16 Mar, 2021 Views: 7958
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 08 Apr, 2021 Views: 7409
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 7293
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 22 Feb, 2021 Views: 6749
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 6644