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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 546
document Product Configuration
To fully configure Hotel Pack you need to: Decide the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 30 Dec, 2016 Views: 381
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 654
document Troubleshooting
1. Post installation basic tests A very quick test can be made directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the phone line enabled for recording to recorder pilot number (that...
rating 04 May, 2018 Views: 499
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 30 Jan, 2019 Views: 3253


Recent Articles
 
document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade...
rating 15 May, 2019 Views: 98
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node...
rating 15 May, 2019 Views: 27
document Process Performance Warning by SvSasService and High CPU usage on CUCM
Symptoms CUCM CPU Overload, in particular due to Tomcat process. Monitoring Event (Overlimit Thread) Process Performance Warning:...
rating 13 May, 2019 Views: 14
document Imagicle ApplicationSuite 2019.Spring.1 setup blocks because RabbitMQ service not running
Applies to Imagicle ApplicationSuite upgrade - 2019.Spring.1 Symptoms Running the installer of 2019.Spring.1 could display the error message "In...
rating 10 May, 2019 Views: 84
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: If you are running suite version 2017.6.1 or following, you can configure this via Web interface (Storage configuration). Change the...
rating 08 May, 2019 Views: 115


Most Viewed
 
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 3900
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 15 Mar, 2017 Views: 3568
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 3492
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 30 Jan, 2019 Views: 3253
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 01 Apr, 2019 Views: 3208