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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 963
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 780
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1168
document Call Recording Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number...
rating 29 Jul, 2020 Views: 937
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 01 Jun, 2020 Views: 5701


Recent Articles
 
document How to configure and troubleshoot Attendant Console Call Park feature
Configuration In the Attendant Console, the Call Parked tab is used to park calls using the CallManager Feature (CTI Call Park Monitoring) ...
rating 30 Sep, 2020 Views: 44
document FAQ
Configurations Q: Can an agent serve multiple queues? A: Yes, this is one of the supported and commonly used configurations. Q: Can two...
rating 27 Sep, 2020 Views: 8
document Create a SQL user for IAS database
Applies to: Imagicle Application Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle...
rating 25 Sep, 2020 Views: 1655
document Cover pages
The first page which is automatically added to each fax is called Cover Page. Its purpose is to display fax information such as the caller number,...
rating 23 Sep, 2020 Views: 107
document Print To Fax
StoneFax provides the Print To Fax feature to any user who is in the same Windows Domain of the StoneFax server. Note: StoneFax and the client PC...
rating 22 Sep, 2020 Views: 1400


Most Viewed
 
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 15 Jun, 2020 Views: 6378
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 6344
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 08 Jan, 2020 Views: 6289
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 5789
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 01 Jun, 2020 Views: 5701