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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1387
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1119
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1615
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 2053
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 23 Dec, 2021 Views: 8340


Recent Articles
 
document Microsoft Teams Custom Imagicle Application
Overview This article describes how to leverage Imagicle UC Suite applications within Microsoft MS-Teams desktop and mobile client, by using a...
rating 25 Jan, 2022 Views: 261
document How to automatically upload recorded conversations into Voice Analytics web portal
Applies to Imagicle UC Suite 2022.Winter.1 and above. Description Imagicle Voice Analytics cloud application allows to transcribe recorded...
rating 24 Jan, 2022 Views: 6
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle Application Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle Application Suite to...
rating 21 Jan, 2022 Views: 10037
document PBX Configuration
The Wakeup Service and Maid Status IVR require an additional and dedicated SIP trunk. To enable port listening on UDP 5066, please access to...
rating 21 Jan, 2022 Views: 675
document Configure Cisco ECC Curri to use HTTPS
Applies to: Imagicle Application Suite, rel. Summer 2017 or newer Description: This article details how to configure CuCM and IAS to use HTTPS...
rating 20 Jan, 2022 Views: 632


Most Viewed
 
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle Application Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle Application Suite to...
rating 21 Jan, 2022 Views: 10037
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 23 Dec, 2021 Views: 9867
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 31 Dec, 2021 Views: 9277
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 8623
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 11 Jan, 2022 Views: 8416