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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1296
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1061
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1492
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number...
rating 08 Apr, 2021 Views: 1828
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 15 Jul, 2021 Views: 7662


Recent Articles
 
document Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for...
rating 21 Sep, 2021 Views: 936
document Advanced Configuration
This section describes how to enable some Digital Fax advanced features, including: Defining a "catch all" default user for incoming faxes ...
rating 06 Sep, 2021 Views: 3726
document Webex Gadgets Setup
This is a guide that explains how to add Imagicle Gadgets to Webex client from Webex Control Hub. Applies to: Webex version >= 41.9.0 IAS...
rating 03 Sep, 2021 Views: 229
document Accessing the Web Interface
The Application Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the...
rating 03 Sep, 2021 Views: 4218
document Error at the updating database phase during the Imagicle UC suite upgrade
Applies to Summer 2021 and later Description If coming from a very old Imagicle suite installation, even if kept up to date, it may occur that...
rating 01 Sep, 2021 Views: 18


Most Viewed
 
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle Application Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle Application Suite to...
rating 02 Oct, 2020 Views: 9744
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 16 Mar, 2021 Views: 8996
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 08 Apr, 2021 Views: 8501
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 8086
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 15 Jul, 2021 Views: 7662