Knowlege base
Featured Articles
 
document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 781
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 19 Nov, 2019 Views: 577
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 930
document Troubleshooting
1. Post installation basic tests A very quick test can be made directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the phone line enabled for recording to recorder pilot number (that...
rating 04 May, 2018 Views: 712
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 21 Nov, 2019 Views: 4610


Recent Articles
 
document Call Recording Gadget integration in Cisco Finesse web client
Applies to: IAS Version 2018.1.1 or newer Cisco Finesse Version 10.6 or newer Description: This article has been prepared in order to describe...
rating 27 Feb, 2020 Views: 45
document How to install and use a certificate on Imagicle Application Suite server to use HTTPS protocol
Applies to: Application Suite version 2014.3 or higher Windows Server 2008 or higher Description: How to install a custom certificate on the...
rating 25 Feb, 2020 Views: 485
document How to remove HTTP access to Imagicle Application Suite
Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle...
rating 25 Feb, 2020 Views: 21
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder...
rating 24 Feb, 2020 Views: 247
document QME configuration to distribute calls based on their country area code
This article details how to configure QME to perform a call distribution based on caller country area code, provided the countries are among the ones...
rating 24 Feb, 2020 Views: 525


Most Viewed
 
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 5289
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 08 Jan, 2020 Views: 5119
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 22 Nov, 2019 Views: 4984
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 4821
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 21 Nov, 2019 Views: 4610