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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1074
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 879
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1261
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number...
rating 12 Oct, 2020 Views: 1172
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 04 Dec, 2020 Views: 6302


Recent Articles
 
document Cisco Hunt Group Calls Monitoring
Starting from 2021.Winter.1 Imagicle UC Suite release, Call Analytics application can document incoming calls hitting Cisco Hunt Groups and handled...
rating 26 Jan, 2021 Views: 46
document User synchronization not working anymore after the update to Winter 2021.1
Applies to Imagicle Suites older than 2021 and updated to Winter 2021.1 that synchronize the MAC address field of the users. Description If you...
rating 21 Jan, 2021 Views: 29
document How to change Application Suite default language
Description: How to change Application Suite default language. - Web interface - Default audio files How-to: Connect to the Imagicle Server...
rating 21 Jan, 2021 Views: 78
document Microsoft Teams Custom Imagicle Application
Overview This article describes how to leverage Imagicle UC Suite applications within Microsoft MS-Teams desktop and mobile client, by using a...
rating 19 Jan, 2021 Views: 27
document Tariffs and Tariff Comparison
RDP Access is not available for Imagicle UC Cloud suite, please contact Imagicle support for any modification needed Imagicle Call Analytics is...
rating 14 Jan, 2021 Views: 3019


Most Viewed
 
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 04 Jan, 2021 Views: 7247
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 09 Nov, 2020 Views: 6941
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common...
rating 03 Nov, 2016 Views: 6921
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 04 Dec, 2020 Views: 6302
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 6274