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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 16 Mar, 2023 Views: 2081
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1696
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 2302
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 3673
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 25 May, 2023 Views: 13021


Recent Articles
 
document Outgoing Email Shared Parameters
Common email parameters enable Imagicle UCX On-prem/Cloud Suite to send email notifications through your company email server. Imagicle UCX Suite...
rating 28 Feb, 2024 Views: 2754
document Email to fax configuration for outbound faxes
Email to Fax Configuration From Digital Fax "Application Settings" menu, Pease select the "Set »" button besides "Outgoing Faxes" to open the...
rating 28 Feb, 2024 Views: 4188
document Deprecation of Basic authentication in Exchange Online
In September 2021, Microsoft announced that effective October 1, 2022, they will begin disabling Basic authentication for Outlook, EWS, RPS, POP,...
rating 28 Feb, 2024 Views: 2022
document Native Microsoft Teams Call Recording Configuration
Requirements Imagicle UC Cloud Suite 2021.Summer.3 or newer, online-activated Admin-level access to MS Teams PowerShell Admin-level access to...
rating 28 Feb, 2024 Views: 1224
document Enabling Contact Manager Directories for Cisco Finesse Agents
Applies to: Imagicle UC Suite ver. 2019.3.1 or newer Description: This article has been prepared in order to describe how Imagicle Contact...
rating 28 Feb, 2024 Views: 3165


Most Viewed
 
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 04 Nov, 2022 Views: 14569
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 31 Mar, 2023 Views: 14239
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 31 Dec, 2021 Views: 14071
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 25 May, 2023 Views: 13021
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 12617