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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 12 Dec, 2016 Views: 1650
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1384
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 1899
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 2614
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 09 Sep, 2022 Views: 10008


Recent Articles
 
document Error at the updating database phase during the Imagicle UC suite upgrade
Applies to Summer 2021 and later Description If coming from a very old Imagicle suite installation, even if kept up to date, it may occur that...
rating 09 Dec, 2022 Views: 102
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 02 Dec, 2022 Views: 11684
document Product Configuration
User Properties Every Call Recording user already enabled on CUCM can trigger recordings straight away, providing mandatory fields in relevant...
rating 01 Dec, 2022 Views: 4048
document Applications downloads
Description Version Download Telisca Global Setup - Last version 7.6.1.000 Telisca Global Setup - Previous version ...
rating 30 Nov, 2022 Views: 44
document Microsoft Teams SIP Routing to Imagicle UC Cloud Suite
Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and...
rating 24 Nov, 2022 Views: 836


Most Viewed
 
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 02 Dec, 2022 Views: 11684
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 31 Dec, 2021 Views: 11265
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle UC Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle UC Suite to replace the...
rating 02 May, 2022 Views: 10937
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 04 Nov, 2022 Views: 10431
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 10014