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document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 09 Apr, 2020 Views: 4799
document How to migrate IAS data to a new SQL Server instance
Applies to: IAS Version >= 2019.Summer.1 New IAS installations that will use the locally installed SQL Server 2017 Express IAS Database migration from an existing SQL Server Express local instance version >= 2008 and < 2017 to a newer SQL Server 2017 Express local instance IAS...
rating 09 Apr, 2020 Views: 312
document Imagicle Application Suite limitations with Cisco MRA
Applies to: IAS 2019.x, 2020.1 Description: The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway. Attendant Console: Silent monitoring e whisper coaching are not...
rating 01 Apr, 2020 Views: 215
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 30 Mar, 2020 Views: 5243
document Sync Users with External Sources
All the applications included in the Suite share the same users list. This list can be edited manually through the web interface, adding users one by one, or automatically, importing the user list from a CSV file. If you have a large number of users, you might want to keep the user list in sync...
rating 30 Mar, 2020 Views: 1532
document Secure Communications Certificate
This article is applicable to Imagicle ApplicationSuite 2020.Spring.1 or later and it allows to download the Digital Certificate, required to enable Secure SIP and Secure RDP communications for Imagicle Queue Manager Enterprise applications. Loading the Imagicle Certificate on your PBX When...
rating 30 Mar, 2020 Views: 8
document Secure SIP PBX Configuration
Secure SIP Queue Manager Enterprise and Auto Attendant configuration Effective Spring 2020, Imagicle Queue Manager Enterprise and relevant Auto Attendant module supports Secure SIP trunk and Secure RTP audio streams, for calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP...
rating 30 Mar, 2020 Views: 7
document Secure Call Recording
Effective Summer 2017, Imagicle Call Recording can record Encrypted calls, i.e. calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP for the audio stream. Please note this requires with CuCM versions 11.0 or newer. Before trying to record Secure calls, make sure Imagicle...
rating 30 Mar, 2020 Views: 1192
document Secure Communications Certificate
This article is applicable to Imagicle ApplicationSuite 2020.Spring.1 or later and it allows to download the Digital Certificate, required to enable Secure SIP and Secure RDP communications for both Imagicle Call Recording and Queue Manager Enterprise applications. Loading the Imagicle...
rating 30 Mar, 2020 Views: 13
document Call Recording Reports
Starting from Imagicle 2020.Spring.1 release, a Reports section is accessible to administrators and group superusers from Imagicle Call Recording web portal. Two report panels are available in this section: Traffic Analysis and Volume Analysis. Both panels include a set of preconfigured and...
rating 30 Mar, 2020 Views: 13
document How to modify sender name format in fax cover pages
Applies to: Stonefax, IAS release 2020.Spring.1 and above Description: How to modify dynamic field "name" format, included in Stonefax cover page Solution: Sender name is included by default in StoneFax cover page as name surname (i.e. John Smith). It's possible to change the format to...
rating 30 Mar, 2020 Views: 614
document Installation Troubleshooting
Error Copying Files Should a message similar to this one pop up: to correctly install the Application Suite, try the following solutions in order: Close all the other running applications and click Retry. Use the Task Manager to terminate the running Imagicle processes (if any) and click...
rating 30 Mar, 2020 Views: 1559
document Appsuite Updates
Upgrading to the latest version requires: performing a full backup, installing the latest installation package over the existing installation, and checking the configuration. Detailed procedures follow. Before updating, please ensure you have downloaded the right package and that it is covered by...
rating 30 Mar, 2020 Views: 2373
document How to assign a recorded conversation to the final call recipient
Applies to IAS 2020.Spring.1 or newer Description A new Call Recording setting allows to correlate an incoming, recorded call to the final operator who handled the call. Cause While using SIPREC recording method, with incoming calls reaching operators through an IVR, it happens that...
rating 30 Mar, 2020 Views: 7
document Product Configuration
User Properties Every Call Recording user already enabled on CUCM can trigger recordings straight away, providing mandatory fields in Imagicle user's database like username and extension number are filled in. Moreover, there are a number of Call Recording-related user's parameters that might be...
rating 30 Mar, 2020 Views: 1793
document Contact Pictures Display on Jabber clients
Starting from Imagicle 2020.Winter.1 release, you can import contact pictures from your Active Directory or generic LDAP server, as explained here. You can leverage these pictures into your Jabber clients, allowing to display them while searching for users from standard Jabber "Contacts" button. ...
rating 27 Mar, 2020 Views: 227
document You receive "Error Event 17007 from Call Recording, category Service" email notification and calls are not recorded
Applies to: Any Application Suite release Description: The Call Recording application is configured as described in the system guide, but sometimes you receive an email notification with Error Event 17007 . This happens when Call Recording receives a call with G.722 codec. Even if you...
rating 26 Mar, 2020 Views: 311
document Configuration for MRA scenarios
In case of Cisco MRA connectivity is in place, it is possible to enable the access to contacts also in mobility, both for remote Jabber clients and IP Phones connected via Internet; this is accomplished by properly configuring Expressway-C. Connect to Expressway-C web portal and navigate to...
rating 26 Mar, 2020 Views: 727
document Installation Requirements
Imagicle Application Suite is a software-only product which you can download from Imagicle web site. The Application Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The...
rating 26 Mar, 2020 Views: 3290
document Imagicle Presence SIP/SIMPLE Connector service does not start on Microsoft Windows Server 2016/2019
Applies to Windows Server 2016/2019 Description Imagicle Presence SIP/SIMPLE Connector service doesn't start on Microsoft Windows Server 2016/2019 The service remains in "starting" and in the log file <StonevoiceAS>\Var\Log\Presence.SipConnector.Service\Presence.log you can find: INFO...
rating 24 Mar, 2020 Views: 17
document How to customize the Maid Service IVR
Applies to: Imagicle Hotel Pack for Cisco UC, Summer 2018 release and above. Description: This procedure allows to customize the Maid service IVR tree for one or more properties. This is normally done to: Customize the DTMF options (removing options or changing the order of the existing...
rating 23 Mar, 2020 Views: 6
document Jabber Gadgets Setup
Imagicle Gadgets for Cisco Jabber integrate Imagicle Suite's applications into Jabber clients. For example, a Jabber user in your system can search internal and external contacts directories, send faxes, check their calls list and remaining budget, and so on. User's access to the company data is...
rating 23 Mar, 2020 Views: 1248
document MRA Imagicle Desktop Jabber Gadget Fix
Applies to: Imagicle Application Suite 2017.6.4 and newer. Description: In some situations, Imagicle Jabber Gadget(s) for may no longer be working, resulting in an error page trying to connect to the Imagicle Server. Cause: Jabber not properly handling communication through MRA Solution ...
rating 23 Mar, 2020 Views: 688
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\ How-to: 1) Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter...
rating 19 Mar, 2020 Views: 265
document QME configuration to distribute calls based on their country area code
This article details how to configure QME to perform a call distribution based on caller country area code, provided the countries are among the ones built in into the Imagicle Application Suite (English, Italian, French, Spanish, German, Arabic). If other languages are required, please get in...
rating 19 Mar, 2020 Views: 555