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document Native Microsoft Teams Call Recording Configuration
Requirements Imagicle UCX Cloud Suite Admin-level access to MS Teams PowerShell Admin-level access to Microsoft Azure web portal, through a user with a valid Azure subscription. This is required to create new Azure Bot. To verify if the user has an Azure subscription, follow this procedure: ...
rating 12 Apr, 2024 Views: 1541
document Synchronize Users against Cisco Webex Control Hub
Imagicle UCX Cloud Suite can import users from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from multiple Webex Organizations, if required. Before configuring such import connector, please mind below-listed...
rating 09 Apr, 2024 Views: 1120
document Cisco Webex Calling MT Native Integration
Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...
rating 05 Apr, 2024 Views: 2740
document Cisco Webex Calling SIP Routing to Imagicle UC Cloud Suite
Cisco Webex Calling™ Configurations from Webex Control Hub Imagicle UC Cloud Suite leverages dedicated/shared Cisco CUBE (or vCUBE) "Public SBC" deployed in Imagicle Cloud, to allow the Internet "OTT" Peering to Webex Calling cloud. SIP Trunk Setup Please access to Webex Control Hub web...
rating 05 Apr, 2024 Views: 1927
document Cisco Webex Calling MT Native Integration
Imagicle Call Recording can be integrated to Webex Calling MT architecture by selecting "Imagicle" as the call recording provider within your Org and/or Location(s). Requirements Imagicle UC Cloud Suite must be in place, with proper Call recording license Users, Virtual Lines or Workspaces to...
rating 03 Apr, 2024 Views: 717
document Web Service API
Please download the documentation here. English Italiano
rating 29 Mar, 2024 Views: 2278
document Call Park limitations in a Webex Calling MT environment
Associate a text note to an ongoing call During a call handled by an Attendant Console operator, it is possible to add a text, colored note to the ongoing call. If the call is subsequently parked by using the native WxC park feature, the note is lost. Solution: This is known WxC platform...
rating 29 Mar, 2024 Views: 112
document Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite
Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...
rating 27 Mar, 2024 Views: 3336
document How to enable Self-Service IVR script for wakeup call setup
Applies to: Imagicle 2020.Winter.1 release and above Description: Wakeup call setup IVR script is included in UCX Suite. You just have to assign it to a pilot number to allow hotel guest calling the number and program wakeup call autonomously, without involving reception desk. Wakeup...
rating 22 Mar, 2024 Views: 337
document Hospitality Services Detail
Tasks at Check-In Whenever the concierge checks-in a guest in the PMS, Imagicle Hotel Link receives the Check-In message from PMS and the following tasks are performed: The Guest Name is displayed on the room phone and assigned to the room phone line Caller ID Guest language is set to EN or...
rating 22 Mar, 2024 Views: 1105
document Cisco Hunt Group Calls Monitoring
Starting from 2021.Winter.1 Imagicle UC Suite release, Call Analytics application can document incoming calls hitting Cisco Hunt Groups and handled by relevant Group members. All Hunt Groups-related calls are imported by Call Analytics, even if there are no Imagicle Users associated to Hunt...
rating 22 Mar, 2024 Views: 1759
document How to tweak SIP Invite SDP header to negotiate Echo Cancellation and Silence Suppression
Applies to: Imagicle Digital Fax rel. 2023.Spring.1 and above Description: How to improve G.711 pass-through FoIP negotiation, to grant more interoperability How-to: If the remote fax recipient (or the FoIP network) can’t negotiate T.38, Digital Fax falls-back to G.711, with a default...
rating 22 Mar, 2024 Views: 106
document Overview
This section describes the REST API that can be used to integrate Digital Fax and third party systems, making them capable to automate fax-related activities. Basic Authentication with SSO support Starting from Imagicle 204.Spring.1 release, Imagicle REST APIs can be invoked by a user...
rating 20 Mar, 2024 Views: 2752
document Overview
This section describes the REST API that can be used to integrate Call Recording and third party systems. Basic Authentication with SSO support Starting from Imagicle 204.Spring.1 release, Imagicle REST APIs can be invoked by a user with SSO authentication. To enable this feature, the...
20 Mar, 2024 Views: 2823
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 20 Mar, 2024 Views: 13533
document Microsoft Teams Custom Imagicle Application
Overview This article describes how to leverage Imagicle UC Suite applications within Microsoft MS-Teams desktop and mobile client, by using a specific Imagicle template. Note: Imagicle apps are only available with MS-Teams thick client. Web-based client does not support Imagicle apps Imagicle...
rating 20 Mar, 2024 Views: 979
document How to change MWI Annotation voice prompt
Applies to: Imagicle Hotel Pack for Cisco UC Description: Change the default MWI Annotation audio prompt How-to: Prepare as many new .wav audio files as the number of languages in use (PCM uncompressed, mono, 8KHz). The filename should be Greeting.wav, for every language. Access through...
rating 20 Mar, 2024 Views: 223
document How to embed Imagicle web pages into 3rd party apps
When leveraging Imagicle gadgets in Cisco Finesse or the Imagicle App for MS-teams, the UCX Suite can verify and allow the originating domain of each http/https request coming into own web server (IIS-based). This is accomplished by amending the default http/https Response Header, to make sure...
rating 20 Mar, 2024 Views: 62
document POST Recording
Upload a recording audio file coming from any external source. Mono/Stereo recordings upload If the source recording audio file is Stereo, then you can keep the same format within Imagicle Call Recording by applying the following setting, accessible only through a RDP session to the Imagicle...
19 Mar, 2024 Views: 27
document Statistics and Reports
Queue Manager Enterprise administrators can analyze the details of managed calls, performing some statistics on the available data. QME stores in the database a Call Detail Record (CDR) for each call managed by a queue. Such CDRs include following information: Date-Time of call arrival Caller...
rating 19 Mar, 2024 Views: 3110
document Sync Users with CuCM
Warning: user synchronization is available only for Cisco unified CallManager 7.x and above. You cannot automatically synchronize the users list with CCM 4.x and CuCM 5.x. Warning: If a Cisco Unified Call Manager rel. 14.x is in place, please update your Imagicle UC Suite to ver. 2021.Summer.3.h4...
rating 19 Mar, 2024 Views: 5161
document Synchronize Users against an AD/LDAP Sources
All the applications included in the UC Suite share the same users list. This list can be edited manually through the web interface, adding users one by one, or automatically, importing the user list from a CSV file. If you have a large number of users, you might want to keep the user list in sync...
rating 19 Mar, 2024 Views: 4449
document Users list and extensions
Imagicle Call Analytics needs the users to be configured with specific parameters through the web interface. User Parameters These are the mandatory fields which you need to configure for each user: First extension number: the internal phone number of the user Enable billing for first...
rating 19 Mar, 2024 Views: 3214
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\ NOTE: *RecordingPath: It defines the root for the recordings, while all the audio tracks are saved in a structured way...
rating 19 Mar, 2024 Views: 1783
document How to customize the Maid Service IVR
Applies to: Imagicle Hotel Services for Cisco UC, Summer 2018 release and above. Description: This procedure allows to customize the Housekeeping service IVR tree for one or more properties. This is normally done to: Customize the DTMF options (removing options or changing the order of...
rating 19 Mar, 2024 Views: 206