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document How to configure SQL Server 2017 Express local DB
Applies to: IAS Version >= 2019.Summer.1 New IAS installations that will use the locally installed SQL Server 2017 Express IAS Database migration from an existing SQL Server Express local instance version >= 2008 and < 2017 to a newer SQL Server 2017 Express local instance ...
rating 18 Jul, 2019 Views: 5
document How to prepare Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite
Applies to: Imagicle Application Suite rel. Spring 2018.3.1 and above Description: This howto explains the necessary steps (with all external download links) to prepare the Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite How-to: Configuration...
rating 17 Jul, 2019 Views: 360
document Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
Applies to: IAS 2014 and later on Windows Server 2012. Blue's Enterprise 4 on Windows Server 2012. Description: During Application Suite installation on Windows Server 2012 one of the following errors can occur: Unexpected error. Unable to install role: Web server (IIS) and all...
rating 17 Jul, 2019 Views: 64
document How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Applies to: IAS update from 2017.Summer.1 or older release, to 2019.Summer.1 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
rating 17 Jul, 2019 Views: 6
document How to Install from scratch IAS 2019.Summer.1 release (or newer) package on Windows 2008 Server appliance
Applies to: 2019.Summer.1 release and above new package installation on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed on Windows Server 2008/2008 R2 operating system from scratch, only update of a previous...
rating 17 Jul, 2019 Views: 10
document ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous
Description When upgrading from IAS version 2013.Winter.1 (2014.1.1) or previous, the setup fails showing one of the following error messages: ApplicationSuite.PreInstallTool has stopped working or ApplicatioSuite.PreUpgradeTool has stopped working Cause ApplicationSuite.PreInstallTool...
rating 17 Jul, 2019 Views: 30
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 27 Jun, 2019 Views: 2720
document Troubleshooting
You can find troubleshooting guide here StoneFax web interface offers integrated diagnostic features. To test outgoing faxes: Log onto the web interface as a user with privilege level 10 on StoneFax and on User Management. Do not use the main administrator, who is not allowed to send and...
rating 20 Jun, 2019 Views: 404
document Stonefax Troubleshooting Guide - How to troubleshoot Stonefax issues
rating 20 Jun, 2019 Views: 46
document Disaster Recovery HA Configuration for UCMA-based Queue Manager Enterprise
Skype for Business Standard Front-End pools in Disaster Recovery Imagicle High Availability applies also when S4B environment implements a redundant DR architecture, including two front-end pools installed in different data centers. See following paragraph to apply a configuration which allows to...
rating 19 Jun, 2019 Views: 11
document Blue's Enterprise 4 - Installation and Configuration
How-to install and configure Blue's Enterprise 4: For best results, we recommend configuring Imagicle Billing performing the following steps in exact order in this exact sequence: Install the Application Suite Setup package The Setup will ask some general information and ask will you to...
rating 19 Jun, 2019 Views: 25
document MRA Imagicle Desktop Jabber Gadget Fix
Applies to: Imagicle Application Suite 2017.6.4 and newer. Description: In some situations, Imagicle Jabber Gadget(s) for may no longer be working, resulting in an error page trying to connect to the Imagicle Server. Cause: Jabber not properly handling communication through MRA Solution ...
rating 18 Jun, 2019 Views: 436
document Create a SQL user for IAS database
Applies to: Imagicle Application Suite (any version). Description: Use this procedure if you need to create a SQL user to be used by Imagicle Application Suite to connect to a Microsoft SQL Server instance other than the default one. or if you want to leverage Windows integrated authentication...
rating 17 Jun, 2019 Views: 733
document Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
Applies to All IAS versions. Description Connection to a POP3/IMAP/SMTP server using a secured channel (SSL or TLS) can take a long time (even 75 seconds) on IAS machines that are in a workgroup and isolated from Internet. You can experience this also on the IAS WEB page pressing the "Test"...
rating 12 Jun, 2019 Views: 20
document Database wizard error 'This SQL Server version (x.xx) is not supported'
Description Database configuration wizard error 'This SQL Server version (x.xx) is not supported' when you try to install Application Suite for the first time. Cause Microsoft SQL Server Management Objects Collection - Version 9.00.4035.00 was not installed due to an incompatible version of...
rating 10 Jun, 2019 Views: 80
document Jabber Gadgets Setup
Imagicle Gadgets for Cisco Jabber integrate Imagicle Suite's applications into Jabber clients. For example, a Jabber user in your system can search internal and external contacts directories, send faxes, check their calls list and remaining budget, and so on. User's access to the company data is...
rating 06 Jun, 2019 Views: 702
document High Availability upgrade procedure encountered some errors
Description During setup, there may be several causes for the following error message to appear: "Unable to connect to local Imagicle Replication Service. High availability upgrade procedure encountered some errors. Some Imagicle applications won't run properly until this upgrade has been...
rating 03 Jun, 2019 Views: 218
document Synchronizing contacts with external sources
Speedy can keep directory contacts aligned with an LDAP source. If you install Estos Metadirectories on the Application Suite server, you'll be able to import and synchronize external contact from virtually any source. Here is an example on how to create a synchronized directory which imports...
rating 29 May, 2019 Views: 741
document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
rating 15 May, 2019 Views: 135
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
rating 15 May, 2019 Views: 61
document Process Performance Warning by SvSasService and High CPU usage on CUCM
Symptoms CUCM CPU Overload, in particular due to Tomcat process. Monitoring Event (Overlimit Thread) Process Performance Warning: SvSasService(ApplicationSuite.Core.Service.exe) Cause StoneLock is performing lots of HTTP push to every IP Phones and, for some reason, those push are...
rating 13 May, 2019 Views: 35
document Imagicle ApplicationSuite 2019.Spring.1 setup blocks because RabbitMQ service not running
Applies to Imagicle ApplicationSuite upgrade - 2019.Spring.1 Symptoms Running the installer of 2019.Spring.1 could display the error message "In order to proceed with this upgrade, please make sure that RabbitMQ service is running before retrying": Description When upgrading from any...
rating 10 May, 2019 Views: 124
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: If you are running suite version 2017.6.1 or following, you can configure this via Web interface (Storage configuration). Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\ ...
rating 08 May, 2019 Views: 143
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
rating 07 May, 2019 Views: 435
document Secure Call Recording
Effective Summer 2017, Imagicle Call Recording can record Encrypted calls, i.e. calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP for the audio stream. Please note this requires with CuCM versions 11.0 or newer. Before trying to record Secure calls, make sure Imagicle...
rating 07 May, 2019 Views: 741