This article describes how to configure Okta to enable Imagicle users to login to web portal, gadgets and Attendant Console with Single Sign-on based on SAML protocol. Prerequisites In order to successfully configure your Okta, you should have the following data: User Pool ID Redirect URI ...

Overview Starting from 2022.Winter.2 release, Imagicle UCS supports Single Sign On (SSO) functionality. The integration with the customer's Identity Provider (IdP) must be intended in this way: a user can leverage the same corporate authentication method to log into Imagicle applications. The...

Starting from Imagicle 2023.Winter.1 UC Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a video...

Starting Services The latest step to complete the configuration is starting the billing services by accessing the Manager Service link through the Billing menu. A set of icons will appear, representing Imagicle Billing administrative tasks. Click on the Service Manager icon. Here you can...

Imagicle Call Recording can be integrated to Webex Calling MT architecture by selecting "Imagicle" as the call recording provider within your Org and location(s). Requirements Imagicle UC Cloud Suite must be in place, with proper Call recording license Users to be enabled for Imagicle Call...

Imagicle Gadgets for Cisco Jabber integrate Imagicle UC Suite's applications into Jabber clients. For example, a Jabber user in your system can search internal and external contacts directories, send faxes, check their calls list and remaining budget, and so on. User's access to the company data...

Description In some circustances when an high number of users is interacting with the web services of the IAS, a worker process serving the application pool 'StoneAppPool' could request a recycle because it reached its private bytes memory limit, causing all the active web...

Imagicle UCX Cloud Suite can import users from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from multiple Webex Organizations, if required. Before configuring such import connector, please mind below-listed...

This article describes how to configure your Google Workspace to enable Imagicle users to login to web portal, gadgets and Attendant Console with Single Sign-on using the Google credentials. Procedure for OpenID-based Google SSO Login to Google Cloud Console as Administrator Select the top...

Applies to: Billy Blue's Blues Enterprise 4 Description: In the reports (typically call monitor reports) only first 10000 lines are reported. If more records are present you get a message: "Your request has generated [>10000] rows and has reached the configured limit.Only the first 10000...

Starting from Imagicle 2023.Winter.1 UC Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a video...

Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...

Submits a fax job, in order to send one or more documents to one or more recipients. Resource URL POST fw/Apps/StoneFax/WebAPI/Faxes/Outbound Resource Information Request Content-Type: multipart/form-data Response Content-Type: application/json Requires authentication: Yes URL...

Requirements Imagicle UCX Cloud Suite or UCX Suite rel. 2021.Summer.3 and above Imagicle UCX Suite has a valid license subscription Imagicle UCX Suite can reach the following Internet addresses: https://webexapis.com https://*.imagicle.com https://*.api.imagicle.com Imagicle...

Requirements Imagicle UCX Cloud Suite, with activated subscription licenses Imagicle Attendant Console client ver. 2021.Summer.2 or above A Full Admin user belonging to Webex Calling customer organization, with a Webex Professional license. Webex Calling Presence already enabled, as described...

Applies to Imagicle Application Suite all version Description Imagicle Backup/Restore procedure failed with these errors: Bcp command exited with an error: Executable name {bcp.exe}, Arguments {{BluesPro..ACL}, {out "C:\Users\ImagicleAdmin\Desktop\Backup...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Requirements Imagicle UC Suite rel. 2021.Spring.1 and above Imagicle UC Cloud Suite is in place, or an online-activated Imagicle UCX Suite reaching Imagicle Cloud through TCP port 443 A user belonging to the customer organization, enabled to login Microsoft 365/Microsoft Teams without MFA....

Common email parameters enable Imagicle UCX On-prem/Cloud Suite to send email notifications through your company email server. Imagicle UCX Suite leverages this feature to forward voicemail messages, incoming faxes, scheduled reports, alarms, and to notify to the administrators about applications...

Fax to Email configuration From Digital Fax "Application Settings" page press the "Set »" button near "Incoming Faxes". Here flag the "Enable Incoming Faxes" checkbox to enable fax reception at global level. Moreover, you can set the following parameters: Enable Return Receipt: this flag...

Applies to: Imagicle Application Suite 2017 Summer Edition and newer. Description: The Call Recording security certificate must be loaded on CuCM to be able to record encrypted calls. The certificate may become invalid, preventing the recording of encrypted calls, when: It expires (5...

Overview This article describes how to leverage Imagicle UC Suite applications within Microsoft MS-Teams desktop and mobile client, by using a specific Imagicle template. Note: Imagicle apps are only available with MS-Teams thick client. Web-based client does not support Imagicle apps Imagicle...

Imagicle UCX Cloud Suite for Cisco UC supports Imagicle Call Analytics (any version) by documenting phone traffic associated to Webex Calling Organizations. Imagicle Call Analytics (any version) in a Webex Calling MT environment can document any call type: internal, external, inbound, outbound....

Imagicle Virtual Appliance's Windows Evaluation period Imagicle VA comes with Windows Server OS preinstalled and running in evaluation mode. If server can access Internet, evaluation period is 180 days; otherwise, evaluation period is just 10 days. Once evaluation period is ended, Imagicle VA...

While using Imagicle Attendant Console together with Cisco Webex client, the default client settings are invoking a window pop-up for any inbound call to user. This pop-up is pretty annoying, especially for operators with visual disabilities. For this reason, we highly suggest to disable...