Starting from Imagicle 2023.Winter.1 UC Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a video...

Imagicle UCX Console is available in several versions, depending on its usage: Switchboard operator's console This is the Imagicle UCX Attendant Console, available in two profiles: UCX Attendant Console Enterprise UCX Attendant Console Professional UCX Attendant Console Enterprise and...

Imagicle print2fax allows Digital Fax PC users to send faxes from any application, by selecting standard "Print" option in the application and choosing "Imagicle print2fax" virtual printer. Users leveraging this feature must be enabled for fax sending in Imagicle UCX Suite users' DB. See here...

User Management Fields Although Advanced Queuing can distribute the calls to any SIP URI that can be dialed through MS-Teams, only UCX Suite users can be Agents. Agents must have a UCX Suite user properly configured in the users list. To be able to tell which line is associated to an agent,...

Applies to: Cisco/Cross-Platform/Microsoft Teams UCX Suite, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle UCX Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to...

Description: How to know how many UCX Console clients are real-time connected to the UCX Suite server How-to: Open "Performance Monitor" on the Imagicle UCX Suite server (perfmon.msc) and follow these steps: Click on Performance Monitor Click Add (Ctrl+N) Select the counter: "IAS:...

Users list configuration For each user who wants to run the Imagicle UCX Console, relevant user mut be available in the UCX Suite users' list with the following information: Username: required to login the console client if UCX Suite local authentication is selected Password: required to...

All the applications included in the UC Suite share the same users list. This list can be edited manually through the web interface, adding users one by one, or automatically, importing the user list from a CSV file. If you have a large number of users, you might want to keep the user list in sync...

Description: This article explains how to synchronize Imagicle permissions with Imagicle LDAP server, generic LDAP or Active Directory privileges. Source configuration Imagicle LDAP Server Before starting the synchronization the following steps should be performed on the Imagicle LDAP...

Requirements Imagicle UCX Cloud Suite, with activated subscription licenses Imagicle Attendant Console client ver. 2021.Summer.2 or above A Full Admin user belonging to Webex Calling customer organization, with a Webex Professional license and a phone number associated. Webex Calling Presence...

Warning: user synchronization is available only for Cisco unified CallManager 7.x and above. You cannot automatically synchronize the users list with CCM 4.x and CuCM 5.x. Warning: If a Cisco Unified Call Manager rel. 14.x is in place, please update your Imagicle UCX Suite to ver. 2021.Summer.3.h4...

Imagicle UCX Cloud Suite can import users, HG (native Hunt Group), CQ (native Call Queue), AA (native Auto Attendant), VL (Webex Virtual Line) and WS (Workspace) from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from...

How to troubleshoot User Sync, Presence and Call Analytics Service Apps Authorizations If the authorization procedure for Imagicle apps fails, then you can verify the actual Imagicle Service Applications on Webex Control Hub ⇒ Apps ⇒ Service Apps and locate Imagicle apps by ServiceApp ID: ...

Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...

Starting from December 2022, you can provision Imagicle users from an Azure AD source. To enable such users' synch, you must involve Imagicle Technical Support and provide them some data about your geographic area. Before illustrating the whole procedure, let us highlight the requirements: ...

Requirements Imagicle UCX Cloud Suite or UCX Suite rel. 2021.Summer.3 and above Imagicle UCX Suite has a valid license subscription Imagicle UCX Suite can reach the following Internet addresses: https://webexapis.com https://*.imagicle.com https://*.api.imagicle.com Imagicle...

Imagicle UCX Cloud Suite for Cisco UC supports Imagicle Call Analytics (any version) by documenting phone traffic associated to Webex Calling Organizations. Imagicle Call Analytics (any version) in a Webex Calling MT environment can document any call type: internal, external, inbound, outbound....

Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...

Applies to Summer 2021 and later Description If coming from a very old Imagicle suite installation, even if kept up to date, it may occur that upgrading to the 2021.6.1 release, the operation fails at the database updating phase. The same could happen during the restoration of a backup take...

Applies to: Imagicle UC Suite for Cisco UC, all versions Description: This article details how to configure a Cisco XML to use HTTPS toward Imagicle UC Suite. This can be used for different UC Suite application: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording...

Cisco Unified CallManager configuration for Contact Manager Directories On this telephony platform, do the following: Create a new XML Service Configure the Authentication Url on the phones Subscribe to the XML Service Enable AXL access to CallManager Ensure that the IP web server is...

Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...

Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Attendant...

Applies to: Any Imagicle UCX Suite prior to 2024.Spring.1.h1 release. Description The Imagicle Licensing service does not start In the Windows Service Panel the Imagicle Licensing Service tries to start but it fails. In the Event Viewer an error message appears: Application:...

Imagicle UCX Suite is a software-only product which you can download from Imagicle web site. The UCX Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The deployment can be...