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document Description and Architecture
Overview Imagicle Call Recording is Imagicle's solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers...
rating 17 Sep, 2019 Views: 2709
document Synchronizing contacts with external sources
Speedy can keep directory contacts aligned with an LDAP source. If you install Estos Metadirectories on the Application Suite server, you'll be able to import and synchronize external contact from virtually any source. Here is an example on how to create a synchronized directory which imports...
rating 11 Sep, 2019 Views: 828
document Cluster Management
Upgrading a cluster node When you upgrade a cluster node to a newer Application Suite version, if needed, the setup procedure will automatically reinitialise the cluster configuration on that node. You won't need to do any other action on it. Note that you can upgrade the cluster nodes one by...
rating 11 Sep, 2019 Views: 423
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 11 Sep, 2019 Views: 3041
document Product Configuration
User Properties Every Call Recording user already enabled on CUCM can trigger recordings straight away, providing mandatory fields in Imagicle user's database like username and extension number are filled in. Moreover, there are a number of Call Recording-related user's parameters that might be...
rating 09 Sep, 2019 Views: 1378
document Cannot playback recording from Web interface
Applies to Installation where recordings are not located under default internal storage folder Description Unable to playback recording from web interface, obtaining system error or unable to load audio file error. Cause If the local recording path has been moved to a no more existing...
rating 06 Sep, 2019 Views: 11
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\ How-to: Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter RecordingPath* ...
rating 06 Sep, 2019 Views: 162
document "Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Applies to: Imagicle Application Suite 2018.Winter.1. (2018.1.1) Description: Note: if you are getting this error on a more recent IAS version, please verify that the MS SQL Server service is up and running from the Windows Services panel. During the setup it will be possible to receive...
rating 06 Sep, 2019 Views: 93
document Secure Call Recording
Effective Summer 2017, Imagicle Call Recording can record Encrypted calls, i.e. calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP for the audio stream. Please note this requires with CuCM versions 11.0 or newer. Before trying to record Secure calls, make sure Imagicle...
rating 03 Sep, 2019 Views: 841
document Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Avaya...
rating 02 Sep, 2019 Views: 44
document SSAM User guides
Please download the user guide here. English
rating 27 Aug, 2019 Views: 6
document StoneLock User guides
Please download the user guide here. English
rating 27 Aug, 2019 Views: 7
document Blue's Enterprise for Skype4B User Guides
Please download the user guide here. English Italiano
rating 26 Aug, 2019 Views: 56
document Blue's Enterprise 4 User Guides
Please download the user guide here. English Italiano
rating 26 Aug, 2019 Views: 277
document Billy Blue's 4 User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 26 Aug, 2019 Views: 668
document StoneFax User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 26 Aug, 2019 Views: 823
document Speedy Enterprise User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 26 Aug, 2019 Views: 285
document Call Recording User Guides
Please download the user guide here. English Italian
rating 26 Aug, 2019 Views: 387
document Queue Manage Enterprise with IVR Module User Guides
Please download the user guide here. English Spanish Italian
rating 26 Aug, 2019 Views: 599
document Blue's Attendant Console User Guides
Please download the user guide here. English User Guide French User Guide Italian User Guide Spanish User Guide Deutsch User Guide Please download the quick guide here. English Quick Guide Italiano Quick Guide Français Quick Guide Deutsch Quick Guide Español Quick...
rating 26 Aug, 2019 Views: 869
document Statistics and Reports
Queue Manager Enterprise administrators can analyze the details of managed calls, performing some statistics on the available data. QME stores in the database a Call Detail Record (CDR) for each call managed by a queue. Such CDRs include following information: Date-Time of call arrival Caller...
rating 19 Aug, 2019 Views: 592
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the fax and the calls. With an AppSuite backup, you can: Easily recover the system, by reinstalling the package and...
rating 12 Aug, 2019 Views: 4246
document How to configure SQL Server 2017 Express local DB
Applies to: IAS Version >= 2019.Summer.1 New IAS installations that will use the locally installed SQL Server 2017 Express IAS Database migration from an existing SQL Server Express local instance version >= 2008 and < 2017 to a newer SQL Server 2017 Express local instance ...
rating 12 Aug, 2019 Views: 89
document How to change Blue's Attendant settings and logs recipient folder
Applies to: Blue's Attendant and Blue's One PC (Windows) clients, starting from 2019.Winter.1 release Description: This article explains how to change Blue's Attendant recipient folder for settings and logs, from default "Documents" folder to any other folder of your choice. How-to: From...
rating 09 Aug, 2019 Views: 21
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
rating 09 Aug, 2019 Views: 87