Knowlege base
Recent Articles
 
document Accessing the Web Interface
The Application Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_IAS/ or https://Server_IAS where Server_IAS is the IP address or DNS name of the server the IAS is installed on. The...
rating 22 Jan, 2020 Views: 2437
document PBX Configuration
This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...
rating 21 Jan, 2020 Views: 2741
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 17 Jan, 2020 Views: 3749
document Installation Requirements
Imagicle Application Suite is a software-only product which you can download from Imagicle web site. The Application Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The...
rating 17 Jan, 2020 Views: 3063
document Configuration for MRA scenarios
In case of Cisco MRA connectivity is in place, it is possible to enable the access to contacts also in mobility, both for remote Jabber clients and IP Phones connected via Internet; this is accomplished by properly configuring Expressway-C. Connect to Expressway-C web portal and navigate to...
rating 16 Jan, 2020 Views: 588
document Jabber Gadgets Setup
Imagicle Gadgets for Cisco Jabber integrate Imagicle Suite's applications into Jabber clients. For example, a Jabber user in your system can search internal and external contacts directories, send faxes, check their calls list and remaining budget, and so on. User's access to the company data is...
rating 13 Jan, 2020 Views: 1078
document MRA Imagicle Desktop Jabber Gadget Fix
Applies to: Imagicle Application Suite 2017.6.4 and newer. Description: In some situations, Imagicle Jabber Gadget(s) for may no longer be working, resulting in an error page trying to connect to the Imagicle Server. Cause: Jabber not properly handling communication through MRA Solution ...
rating 13 Jan, 2020 Views: 633
document Contacts Pictures Display on Jabber clients
Starting from Imagicle 2020.Winter.1 release, you can import contact pictures from your Active Directory or generic LDAP server, as explained here. You can leverage these pictures into your Jabber clients, allowing to display them while searching for users from standard Jabber "Contacts" button. ...
rating 13 Jan, 2020 Views: 92
document Enable different IP Phone lock notification methods, for different Cisco phone models/series
Applies to: Stonelock application, starting from IAS 2020.Winter.1 release Description: An internal IAS settings allows to apply different lock notification methods, for different IP Phone models Solution: Please access to Imagicle server's file system through a Remote Desktop session ...
rating 13 Jan, 2020 Views: 32
document How to move Application Suite in a new server and rehost licenses
Procedure 1. Backup Application Suite in the old server using Imagicle Backup and Restore tool 2. Move the backup in the new server 3. Restore Application Suite in the new server using Imagicle Backup and Restore tool 4. Activate Licenses following the wizard in our site Backup procedure You...
rating 08 Jan, 2020 Views: 27
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the fax and the calls. With an AppSuite backup, you can: Easily recover the system, by reinstalling the package and...
rating 08 Jan, 2020 Views: 4959
document Hospitality Services Detail
Operations at Check-In Whenever the concierge checks-in a guest in the PMS, Imagicle Hotel Link receives the Check-In message from PMS and the following operations are performed: The Guest Name is displayed on the room phone and assigned to the room phone line Caller ID The phone is unlocked,...
rating 23 Dec, 2019 Views: 362
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
rating 23 Dec, 2019 Views: 574
document Configuration Task List
For best results, we recommend configuring Imagicle Billing performing the following steps in exact order. Install the Application Suite Setup package The Setup will ask some general information and ask will you to execute Imagicle Billing Configuration Wizard When the Wizard closes log...
rating 13 Dec, 2019 Views: 2513
document Configuration Task List
For best results, we recommend configuring Imagicle Billing performing the following steps in exact order. Install the Application Suite Setup package The Setup will ask some general information and ask will you to execute Imagicle Billing Configuration Wizard When the Wizard closes log...
rating 13 Dec, 2019 Views: 28
document Licensing
Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...
rating 12 Dec, 2019 Views: 1933
document The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
rating 11 Dec, 2019 Views: 27
document Call Recording Gadget for Jabber Clients
Imagicle Call Recording gadget for Cisco Jabber allows the user to easily trigger call recording and manage recording files. Pause/Resume button is available, too. Recording data available from Jabber client are the same you can find through the web portal.
rating 04 Dec, 2019 Views: 905
document Call Recording Announcements
Imagicle Call Recording provides an exclusive approach to play announcements for incoming/outgoing calls, both internal and external. It offers two unique methods for different recording technologies, leveraging CURRI protocol (Cisco UCM External Call Control – ECC) or TAPI-based Cisco Agent...
rating 03 Dec, 2019 Views: 393
document Sync Users with AD
Synchronizing the Users List with Active Directory Warning: before reading this section, ensure you read and understood general user syncronization concepts and how to synchronize the users list with an external source. Supported Attributes List This table list the Active Directory user...
rating 03 Dec, 2019 Views: 1308
document Synchronizing contacts with external sources
Speedy can keep directory contacts aligned with an LDAP source. If you install Estos Metadirectories on the Application Suite server, you'll be able to import and synchronize external contact from virtually any source. Here is an example on how to create a synchronized directory which imports...
rating 03 Dec, 2019 Views: 959
document Description and Architecture
Overview Imagicle Call Recording is Imagicle's solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers...
rating 02 Dec, 2019 Views: 3368
document Blue's Attendant console failover using DNS SRV entries
Applies to: Blues' Attendant client rel. 2018.6.1 and next versions, regardless the Application suite version. Description: This article explains how to enable the DNS mechanism that allows the Imagicle Blue's Attendant client to automatically discover the list of the eligible Application...
rating 26 Nov, 2019 Views: 31
document How to enable SFTP Server to acquire Cisco CDRs using SFTP protocol
Applies to: Billy Blue's 4, any version Description: How to enable a SFTP Server application to acquire Cisco CDRs in secure mode Solution: Download attached “SFTPServer.zip” and copy it to Imagicle server file system Unzip it in any folder Run freeSSHD.exe and answer “Yes” to...
rating 25 Nov, 2019 Views: 47
document How to enable Guest Name on Line Description for analog phones
Applies to: Imagicle Hotel Pack for Cisco UC Description: This procedure allows Application Suite to see Analog Phones connect to CuCM through Voice Gateways or ATAs. When they are available, Hotel Link wil be able to associate the guest name to analog phones lines. The name change occurs...
rating 25 Nov, 2019 Views: 108