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document Cisco Hunt Group Calls Monitoring
Starting from 2021.Winter.1 Imagicle UC Suite release, Call Analytics application can document incoming calls hitting Cisco Hunt Groups and handled by relevant Group members. All Hunt Groups-related calls are imported by Call Analytics, even if there are no Imagicle Users associated to Hunt...
rating 26 Jan, 2021 Views: 46
document User synchronization not working anymore after the update to Winter 2021.1
Applies to Imagicle Suites older than 2021 and updated to Winter 2021.1 that synchronize the MAC address field of the users. Description If you update to a winter 2021.1, with user synchronization active towards the CUCM and the mac address field is synchronized, at the end of the update the...
rating 21 Jan, 2021 Views: 29
document How to change Application Suite default language
Description: How to change Application Suite default language. - Web interface - Default audio files How-to: Connect to the Imagicle Server via RDP Edit with Notepad \StonevoiceAS\System\SvSasPlatforms.ini Change PackageAppLang= en = English it = Italian fr = French de = German es =...
rating 21 Jan, 2021 Views: 78
document Microsoft Teams Custom Imagicle Application
Overview This article describes how to leverage Imagicle UC Suite applications within Microsoft MS-Teams desktop and mobile client, by using a specific Imagicle template. Imagicle custom application for MS-Teams clients is available from 2021.Winter.1 release and above. There are two possible...
rating 19 Jan, 2021 Views: 27
document Tariffs and Tariff Comparison
RDP Access is not available for Imagicle UC Cloud suite, please contact Imagicle support for any modification needed Imagicle Call Analytics is bundled with the definition of the call costs of many well known telephony providers. Imagicle keeps the costs tables updated year by year, but probably...
rating 14 Jan, 2021 Views: 3019
document BillyBlues Alarms are not reliable or not correctly executed
Applies to All Billy Blue's version Description A Billing alarm could not be triggered when it is related to calls made near the alarm execution time. Cause Unfortunately BillyBlues cannot import calls in real time! The time between the end of the call and the time when the call will be...
rating 14 Jan, 2021 Views: 15
document Print To Fax
Feature not available for Imagicle UC Cloud suite StoneFax provides the Print To Fax feature to any user who is in the same Windows Domain of the StoneFax server. Note: StoneFax and the client PC using this feature must be in the same Windows Domain. Using the Print To Fax is no different...
rating 14 Jan, 2021 Views: 1547
document Accessing the Web Interface
The Application Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_IAS/ or https://Server_IAS where Server_IAS is the IP address or DNS name of the server the IAS is installed on. The...
rating 14 Jan, 2021 Views: 3515
document Enable detailed VoIP debug (SIP trace) for Call Recording
Applies to: Imagicle Application Suite - Call Recording How-to: To enable low level SIP tracing for Call Recording, follow these steps: Edit (with notepad) text file: <StonevoiceAS>\Apps\Recorder\Settings\Recorder.Opal.config.xml Add the following line <preference...
rating 12 Jan, 2021 Views: 16
document Imagicle Application Suite limitations with Cisco MRA
Applies to: IAS 2019.x, 2020.1 Description: The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway. Attendant Console: Silent monitoring e whisper coaching are not...
rating 12 Jan, 2021 Views: 525
document Installation and Configuration
Blue's Enterprise 4 Installation For best results, we recommend configuring Imagicle Billing performing the following steps in exact order in this exact sequence: Install the Application Suite Setup package The Setup will ask some general information and ask will you to execute Imagicle...
rating 11 Jan, 2021 Views: 620
document CuCM CTI Configuration
For the Imagicle Applications to be able to monitor and control IP phones trough TAPI, the Cisco TSP must be installed on the Application Suite server. Please follow the procedure in the Installation chapter. Once the TSP is configured, you need to associate the devices to a new application user,...
rating 07 Jan, 2021 Views: 4692
document AXL blanks users data if ImagicleCTI CUCM Application User does not have the correct permission and the AXL process can hang
Applies to Imagicle AppSuite for Cisco UC Description Users already configured and working might randomy be found without fields such as the extension number, email, mac address etc. This will in turn cause various issues with the AppSuite components, eg. calls not being recorded, faxes not...
rating 07 Jan, 2021 Views: 58
document Attendant Console and Desktop CTI failover using DNS SRV entries
Applies to: Attendant Console or Desktop CTI clients rel. 2018.6.1 and above, regardless the UC Suite version. Description: This article explains how to enable the DNS mechanism that allows the Imagicle Attendant Console to automatically discover the list of the eligible UC Suite servers. ...
rating 07 Jan, 2021 Views: 155
document Secure SIP PBX Configuration
Secure SIP Queue Manager Enterprise and Auto Attendant configuration Effective Spring 2020, Imagicle Queue Manager Enterprise and relevant Auto Attendant module supports Secure SIP trunk and Secure RTP audio streams, for calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP...
rating 05 Jan, 2021 Views: 192
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 04 Jan, 2021 Views: 7247
document Attendant console could be slow if settings are in a shared network folder
Applies to Imagicle Attendant Console Description The attendant console might appear very unresponsive if the settings directory is stored on a network drive like with roaming profiles, this would be particularly noticeable when the network is heavily used, the user(s) are connected over a...
rating 31 Dec, 2020 Views: 11
document Migrating SQL Database to a different SQL instance (including commercial, internal, external)
Applies to: Any UC Suite where a DB migration is needed. Description: This article describes how to install, configure, or migrate the UC Suite SQL server database to a new SQL Server instance (either commercial, internal or external). The latter can be deployed on the same VM or an external...
rating 30 Dec, 2020 Views: 45
document Create a SQL user for IAS database
Applies to: Imagicle Application Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle Application Suite to connect to a Microsoft SQL Server instance other than the default one. or if you want to leverage Windows integrated authentication ...
rating 28 Dec, 2020 Views: 1949
document Get Inbound Faxes List
Gets the list of inbound faxes owned by authenticated user. Resource URL GET fw/Apps/StoneFax/WebAPI/Faxes/Inbound/Mine Resource Information Response Content-Type: application/json Requires authentication: Yes URL Parameters Name Type Required ...
rating 17 Dec, 2020 Views: 9
document Get Outbound Faxes List
Gets the list of outgoing faxes owned by authenticated user. Resource URL GET fw/Apps/StoneFax/WebAPI/Faxes/Outbound/Mine Resource Information Response Content-Type: application/json Requires authentication: Yes URL Parameters Name Type Required ...
rating 17 Dec, 2020 Views: 14
document How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Applies to: Imagicle UC Suite ver. 2021.Winter.1 and above For Attendant running on Windows PC Client only Description: Starting from 2021.Winter.1 release, the proprietary TCP connection between Imagicle Attendant Console client and UC Suite server can leverage TLS 1.2 encryption. If a...
rating 16 Dec, 2020 Views: 24
document Troubleshooting
When launching Attendant Console client, it doesn’t connect to Imagicle Server: Check network connectivity between Attendant Console PC/Mac and Imagicle server: If unencrypted connection is used, Imagicle server should be reachable on TCP port 51234 If encrypted TLS 1.2 connection is...
rating 16 Dec, 2020 Views: 103
document Product Configuration
Users list configuration For each person who wants to run the Attendant Console, you need to create a UC Suite user in the users list with the following information: Username: required to login the console client if UC Suite local authentication is selected Password: required to login the...
rating 16 Dec, 2020 Views: 2165
document PBX Configuration
This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...
rating 16 Dec, 2020 Views: 3844