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document Troubleshooting Cisco Webex Calling Service App Authorizations
How to troubleshoot User Sync, Presence and Call Analytics Service Apps Authorizations If the authorization procedure for Imagicle apps fails, then you can verify the actual Imagicle Service Applications on Webex Control Hub ⇒ Apps ⇒ Service Apps and locate Imagicle apps by ServiceApp ID: ...
rating 18 Jul, 2024 Views: 342
document Cisco Webex Calling MT Native Call Control - Imagicle Token Authorize
Requirements Imagicle UCX Cloud Suite, with activated subscription licenses Imagicle Attendant Console client ver. 2021.Summer.2 or above A Full Admin user belonging to Webex Calling customer organization, with a Webex Professional license. Webex Calling Presence already enabled, as described...
rating 17 Jul, 2024 Views: 904
document Cisco Webex Calling MT Native Integration
Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...
rating 17 Jul, 2024 Views: 3345
document Synchronize Users against Azure AD Source
Starting from December 2022, you can provision Imagicle users from an Azure AD source. To enable such users' synch, you must involve Imagicle Technical Support and provide them some data about your geographic area. Before illustrating the whole procedure, let us highlight the requirements: ...
rating 15 Jul, 2024 Views: 2187
document Synchronize Users against Cisco Webex Control Hub
Imagicle UCX Cloud Suite can import users from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from multiple Webex Organizations, if required. Before configuring such import connector, please mind below-listed...
rating 15 Jul, 2024 Views: 1526
document Cisco Webex Calling Presence - Imagicle tokens authorizer
Requirements Imagicle UCX Cloud Suite or UCX Suite rel. 2021.Summer.3 and above Imagicle UCX Suite has a valid license subscription Imagicle UCX Suite can reach the following Internet addresses: https://webexapis.com https://*.imagicle.com https://*.api.imagicle.com Imagicle...
rating 15 Jul, 2024 Views: 800
document Call Analytics for Webex Calling MT - Cloud Enablement and Specific Reports.
Imagicle UCX Cloud Suite for Cisco UC supports Imagicle Call Analytics (any version) by documenting phone traffic associated to Webex Calling Organizations. Imagicle Call Analytics (any version) in a Webex Calling MT environment can document any call type: internal, external, inbound, outbound....
rating 15 Jul, 2024 Views: 517
document Licensing
Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...
rating 08 Jul, 2024 Views: 7149
document Error at the updating database phase during the Imagicle UC suite upgrade or during the restore phase
Applies to Summer 2021 and later Description If coming from a very old Imagicle suite installation, even if kept up to date, it may occur that upgrading to the 2021.6.1 release, the operation fails at the database updating phase. The same could happen during the restoration of a backup take...
rating 04 Jul, 2024 Views: 308
document Configure Cisco XML Service in HTTPS
Applies to: Imagicle UC Suite for Cisco UC, all versions Description: This article details how to configure a Cisco XML to use HTTPS toward Imagicle UC Suite. This can be used for different UC Suite application: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording...
rating 01 Jul, 2024 Views: 1005
document PBX Configuration
Cisco Unified CallManager configuration for Contact Manager Directories On this telephony platform, do the following: Create a new XML Service Configure the Authentication Url on the phones Subscribe to the XML Service Enable AXL access to CallManager Ensure that the IP web server is...
rating 01 Jul, 2024 Views: 3303
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...
rating 28 Jun, 2024 Views: 13885
document Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Attendant...
rating 21 Jun, 2024 Views: 2419
document The Imagicle Licensing service does not start
Applies to: Any Imagicle UCX Suite prior to 2024.Spring.1.h1 release. Description The Imagicle Licensing service does not start In the Windows Service Panel the Imagicle Licensing Service tries to start but it fails. In the Event Viewer an error message appears: Application:...
rating 19 Jun, 2024 Views: 326
document Installation Requirements
Imagicle UCX Suite is a software-only product which you can download from Imagicle web site. The UCX Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The deployment can be...
rating 19 Jun, 2024 Views: 11733
document Webex Gadgets Setup
This is a guide that explains how to add Imagicle Gadgets to Webex client from Webex Control Hub. Applies to: Webex version >= 41.9.0 IAS Version >= 2023.Winter.1 Limitations: Gadgets don't work if the Imagicle UC Suite has a self-signed certificate and secure connection is used,...
rating 19 Jun, 2024 Views: 1500
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 13 Jun, 2024 Views: 14771
document Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite
Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...
rating 31 May, 2024 Views: 3753
document Manager Assistant User Guides
Please download the user guide here. English
rating 24 May, 2024 Views: 147
document StoneFax User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 24 May, 2024 Views: 2473
document Contact Manager User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 24 May, 2024 Views: 1196
document Billy Blue's 4 User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 24 May, 2024 Views: 2121
document Blue's Enterprise for Skype4B User Guides
Please download the user guide here. English Italiano
rating 24 May, 2024 Views: 200
document Call Analytics for Cross Platforms
Please download the user guide here. English Italiano
rating 24 May, 2024 Views: 688
document Queue Manage Enterprise with IVR Module User Guides
Please download the user guide here. English Spanish Italian French
rating 24 May, 2024 Views: 1734