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document Enable different IP Phone lock notification methods, for different Cisco phone models/series
Applies to: Stonelock application, starting from IAS 2020.Winter.1 release Description: An internal IAS settings allows to apply different lock notification methods, for different IP Phone models Solution: Please access to Imagicle server's file system through a Remote Desktop session ...
rating 22 Nov, 2019 Views: 1
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 22 Nov, 2019 Views: 4363
document How to prepare Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite
Applies to: Imagicle Application Suite rel. Spring 2018.3.1 and above Description: This how-to explains the necessary steps (with all external download links) to prepare the Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite. Please, notice that the...
rating 22 Nov, 2019 Views: 575
document How to remove users no longer available in import source
Applies to: Imagicle Application Suite ver. 2019.Summer.1.h2 or newer Description During a IAS users' synch, you can automatically remove all those "synched" users no longer available into the import source, also when deleted user is the last one or when there are no additional users coming...
rating 22 Nov, 2019 Views: 1
document How to monitor IAS Performance Counters
Applies to: Cisco/Cross-Platform/Skype for Business IAS, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to Imagicle Cloud...
rating 22 Nov, 2019 Views: 0
document How to enable Self-Service IVR script for wakeup call setup
Applies to: Imagicle 2020.Winter.1 release and above Description: Wakeup call setup IVR script is included in IAS. You just have to assign it to a pilot number to allow hotel guest calling the number and program wakeup call autonomously, without involving reception desk. How-to: Please...
rating 22 Nov, 2019 Views: 0
document Product Administration
IAS Administrators can access the Blue's Attendant / CTI Server configuration page, that shows some parameters affecting the behaviour of console clients. Basic Settings tab Delete data older than (days): this is the call history data retention, for all Blue's Attendant/Blue's One users ...
rating 22 Nov, 2019 Views: 1176
document Notifications (mail / snmp trap) related to MAM events may no longer be sent
Applies to Windows Server 2019 Application Suite all versions Description Notifications (mail / snmp trap) related to MAM events may no longer be sent to administrators and the MAM events could be not saved on Windows event viewer. Troubleshooting: Check "Event Log" service crash in...
rating 21 Nov, 2019 Views: 4
document How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server
Description: How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server How-to: Open "Performance Monitor" on the Imagicle Application Suite server (perfmon.msc) and follow these steps: Click on Performance Monitor Click Add (Ctrl+N) Select the...
rating 21 Nov, 2019 Views: 159
document Licensing
Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...
rating 21 Nov, 2019 Views: 1768
document Description and Architecture
In companies with a large number of phones, unattended phones could be used to make personal calls. StoneLock is the most effective solution to avoid this kind of abuse. Thanks to StoneLock, the company employees can easily lock their phone line, preventing unauthorized people to use it and...
rating 21 Nov, 2019 Views: 675
document Users Permissions
The “Modify Users Permissions” page lets you decide who can access specific features or specific application. For example, a user can have administrative rights for StoneFax but may not be authorized to restart the Call Recording engine. Permissions can be set for each user and for each IAS...
rating 21 Nov, 2019 Views: 803
document The Main Administrator
The Main Administrator The Main IAS Administrator is a super user which always has full permissions (Level 10) on all the applications and is allowed to configure the system. This "first user" is created during setup and cannot be deleted. The Main Administrator can create other users with...
rating 21 Nov, 2019 Views: 1414
document Proxy settings
This article is applicable to Imagicle ApplicationSuite 2019.Summer.1 or later and it allows to apply a Proxy configuration to reach Internet addresses, specifically for the following features: Imagicle Online License Activation, where you need to reach Imagicle Cloud services at...
rating 21 Nov, 2019 Views: 185
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 21 Nov, 2019 Views: 4155
document Product Configuration
This section will lead you to configure Email to Fax and Fax to Email, which are the main StoneFax features. Web to fax shares the same configuration. You will also learn how to configure basic routing for outgoing fax. It is strongly recommended you go through the following steps, before moving...
rating 21 Nov, 2019 Views: 2423
document Contacts Pictures Display on Jabber clients
Starting from Imagicle 2020.Winter.1 release, you can import contact pictures from your Active Directory or generic LDAP server, as explained here. You can leverage these pictures into your Jabber clients, allowing to display them while searching for users from standard Jabber "Contacts" button. ...
rating 21 Nov, 2019 Views: 0
document QME Call List report, assign a call to the original called number instead of to the number that has answered
Applies to: Queue Manager Enterprise - minimum version 2020.Winter.1 Description: It is added again the possibility to associate a call to the original destination, instead of assign it to the extension that has answered. Consider for example the case of the destination number is forwarded...
rating 21 Nov, 2019 Views: 0
document Creating a new Cluster
Before starting Before creating a new cluster or joining a node to an existing cluster, keep in mind the following restrictions: It's strongly suggested to configure all Application Suite nodes to send email notifications Ensure that all Application Suite nodes clocks are up-to-date and...
rating 21 Nov, 2019 Views: 737
document Cisco IP Telephony System Parameters
You can edit the telephony system shared parameters by the System parameters link in the Main menu. Some of these parameters are mandatory for the applications to work. System name: a label to identify the system. This parameter is mandatory but can be arbitrary PBX Address: IP or DNS name of...
rating 21 Nov, 2019 Views: 1994
document How to remove HTTP access to Imagicle Application Suite
Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle Suite by default allows the access to its own web portal by using HTTP on port 80 and HTTPS on port 443. This solution explains how to ban HTTP...
rating 21 Nov, 2019 Views: 0
document Blue's Attendant console Fast Search Hotkey
Applies to Imagicle ApplicationSuite rel. 2020.winter.1 and newer Description Already existing Fast Search hotkey (<CTRL>+2 by default) now allows to search for contacts across Colleagues, Contacts and Favorites tabs, by entering text or numbers in search field. Search involves all...
rating 21 Nov, 2019 Views: 1
document How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Applies to: Blue's Attendant Professional Windows clients, installed on Windows 10 OS Description: When JAWS ver. 18.0, Jaws 2018 e Jaws 2019 is installed on a Windows 10 PC, it does not display Blue's Attendant active lists on Braille display. This problem is not happening with PC...
rating 21 Nov, 2019 Views: 0
document The Imagicle ApplicationSuite setup fails if Microsoft Visual C++ 2015-2019 Redistributable is already installed
Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
rating 20 Nov, 2019 Views: 17
document Blue's Attendant console failover using DNS SRV entries
Applies to: Blues' Attendant client rel. 2018.6.1 and next versions, regardless the Application suite version. Description: This article explains how to enable the DNS mechanism that allows the Imagicle Blue's Attendant client to automatically discover the list of the eligible Application...
rating 19 Nov, 2019 Views: 12