Imagicle Call Recording can be integrated to Webex Calling MT architecture by selecting "Imagicle" as the call recording provider within your Org and/or Location(s). Requirements Imagicle UC Cloud Suite must be in place, with proper Call recording license Users, Virtual Lines or Workspaces to...

Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...

How-to: 1. Stop Blue's Service Host service from the web interface (CallAnalytics|Administrative Pages|SericeManager) or via the Windows Service Panel 2. Make a copy of "storicoSITE" 3. Extract each "storicoSITE_[Date].zip" that you need to reimport (example "storicoSITE_20221129.zip") ...

Applies to: Imagicle Call Analytics Standard/Enterprise Description: How to remove calls from SQL Server database and reimport them from "Storico" text file Solution: UC Suite starting from 2021.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open...

To enable the Imagicle services and applications, some specific app integrations are defined in Webex. It is important such integrations are Authorized by a Webex org administrator, otherwise the service cannot work. You can find the app integrations in Control Hub selecting the menu item Apps...

When leveraging Imagicle gadgets in Cisco Finesse or the Imagicle App for MS-teams, the UCX Suite can verify and allow the originating domain of each http/https request coming into own web server (IIS-based). This is accomplished by amending the default http/https Response Header, to make sure...

Applies to: IAS Version 2022.3.1 or newer Cisco Finesse Version 10.6 or newer Description: This article describes how the Imagicle Call Recording solution can be implemented in a Cisco UCCX-based Contact Center, where the Cisco Finesse web client is used as the agent's bar. Moreover, we...

Requirements Imagicle UCX Cloud Suite Admin-level access to MS Teams PowerShell Admin-level access to Microsoft Azure web portal, through a user with a valid Azure subscription. This is required to create new Azure Bot. To verify if the user has an Azure subscription, follow this procedure: ...

Starting from Imagicle 2023.Winter.1 UCX Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a...

Applies to: Imagicle UC Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle UC Suite to connect to a Microsoft SQL Server instance other than the default one, or if you want to leverage Windows integrated authentication For example, you...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Imagicle print2fax allows Digital Fax PC users to send faxes from any application, by selecting standard "Print" option in the application and choosing "Imagicle print2fax" virtual printer. Users leveraging this feature must be enabled for fax sending in Imagicle UCX Suite users' DB. See here...

Requirements Imagicle UCX Cloud Suite, with activated subscription licenses Imagicle Attendant Console client ver. 2021.Summer.2 or above A Full Admin user belonging to Webex Calling customer organization, with a Webex Professional license and a phone number associated. Webex Calling Presence...

Applies to Microsoft Windows Server 2008/2008 R2, 2012/2012 R2, 2016/2019/2022 Description Digital Fax is in the undefined or stopped status. Trying to start the service from WEB interface or rebooting the machine does not fix the problem. Windows event registry reports an error...

Imagicle UCX Cloud Suite for Microsoft Teams supports Imagicle Call Analytics (any version) by documenting external PSTN calls and MS-Teams to local PBX calls passing through MS Direct Routing or Operator Connect SBC. Please note that MS-Teams to MS-Teams internal calls can't be currently...

Imagicle UCX Cloud Suite can import users, HG (native Hunt Group), CQ (native Call Queue), AA (native Auto Attendant), VL (Webex Virtual Line) and WS (Workspace) from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from...

Feature Description Starting from Summer 2018 Imagicle release, an operator with "Advanced Supervisor" Queue Manager permissions, can perform a Silent Monitoring (SM) or Whisper Coaching (WC) of another agent. Above two features allows a supervisor to discreetly listen to an agent's...

Imagicle UCX Console is available in several versions, depending on its usage: Switchboard operator's console This is the Imagicle UCX Attendant Console, available in two profiles: UCX Attendant Console Enterprise UCX Attendant Console Professional UCX Attendant Console Enterprise and...

User Management Fields Although Advanced Queuing can distribute the calls to any SIP URI that can be dialed through MS-Teams, only UCX Suite users can be Agents. Agents must have a UCX Suite user properly configured in the users list. To be able to tell which line is associated to an agent,...

Applies to: Cisco/Cross-Platform/Microsoft Teams UCX Suite, rel. 2020.Winter.1 and above Description A number of performance counter has been added in Imagicle UCX Suite, to monitor applications usage for statistics and troubleshooting purposes. These counters are transmitted back to...

Description: How to know how many UCX Console clients are real-time connected to the UCX Suite server How-to: Open "Performance Monitor" on the Imagicle UCX Suite server (perfmon.msc) and follow these steps: Click on Performance Monitor Click Add (Ctrl+N) Select the counter: "IAS:...

Users list configuration For each user who wants to run the Imagicle UCX Console, relevant user mut be available in the UCX Suite users' list with the following information: Username: required to login the console client if UCX Suite local authentication is selected Password: required to...

All the applications included in the UC Suite share the same users list. This list can be edited manually through the web interface, adding users one by one, or automatically, importing the user list from a CSV file. If you have a large number of users, you might want to keep the user list in sync...

Description: This article explains how to synchronize Imagicle permissions with Imagicle LDAP server, generic LDAP or Active Directory privileges. Source configuration Imagicle LDAP Server Before starting the synchronization the following steps should be performed on the Imagicle LDAP...