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document Bitlocker Driver Encryption
Introduction A secure computing environment would not be complete without consideration of encryption technology. This article describes how it is possible to encrypt Imagicle Application Suite server storage leveraging Microsoft BitLocker feature. BitLocker is Microsoft's encryption program...
rating 10 Jul, 2020 Views: 355
document Blue's Enterprise 4 User Guides
Please download the user guide here. English Italiano
rating 06 Jul, 2020 Views: 374
document Blue's Enterprise for Skype4B User Guides
Please download the user guide here. English Italiano
rating 06 Jul, 2020 Views: 74
document How to set fax rate / modem max speed in Stonefax
Applies to: Imagicle StoneFax (any version). Description: How to set fax rate/max speed (in bps) of modems in Stonefax service for incoming/outgoing faxes How-to: On the Stonefax server, run Registry Editor (regedit) Go in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\TAPIDevices For every...
rating 03 Jul, 2020 Views: 296
document Hospitality Services Detail
Operations at Check-In Whenever the concierge checks-in a guest in the PMS, Imagicle Hotel Link receives the Check-In message from PMS and the following operations are performed: The Guest Name is displayed on the room phone and assigned to the room phone line Caller ID The phone is unlocked,...
rating 01 Jul, 2020 Views: 455
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 678
document Recording Announcement for Jabber clients
This article details how to play an audio message (announcement) when receiving a call on a Jabber client, which currently doesn't support "Agent Greeting" method. Requirements PSTN provider should support “early audio cut-through”, allowing to open audio streams before actual call...
rating 30 Jun, 2020 Views: 290
document How to configure secondary server as master to import calls in Billy Blues
Applies to: BillyBlues 4 for Cisco Description: This article explains how to enable the call processing of Billy Blue's on a secondary server of a n Application Suite cluster. This is useful if the primary server is out of order and it is likely to unavailable for a long time. The article...
rating 26 Jun, 2020 Views: 230
document Secure SIP PBX Configuration
Secure SIP Queue Manager Enterprise and Auto Attendant configuration Effective Spring 2020, Imagicle Queue Manager Enterprise and relevant Auto Attendant module supports Secure SIP trunk and Secure RTP audio streams, for calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP...
rating 25 Jun, 2020 Views: 61
document How to free up space in Imagicle Server
Applies to: All version Description: How to free up space in Imagicle Server How-to: Delete all Imagicle log files Open folder “\StonevoiceAS\Var\Log Select all files and delete them (“Skip” File in use message) In the web page you can set the retention for the log files...
rating 23 Jun, 2020 Views: 5
document How to delete calls between 2 dates and re-import it from the Storico file (Blue's Enterprise Lite Edition)
Applies to: Blue's Enterprise Lite Edition Description: How to delete calls between two dates from the database and reimport from storico How-to: 1. Close Blues Recorder and Blues Miner (open Blues Enterprise Web page click Tools>Service Manager, stop the services) 2. open Microsoft...
22 Jun, 2020 Views: 5
document How to delete calls between 2 dates and re-import it from the Storico file
Applies to: Blue's Enterprise 4 Description: how to delete calls between two dates from the database and reimport from storico Solution: Application Suite starting from 2020.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open Microsoft SQL Manager...
rating 22 Jun, 2020 Views: 103
document Configuration For Curri - ECC
Additional configuration when using ECC-CURRI System Requirements for External Call Control - CURRI Cisco Unified Communications Manager 8.0(2) or higher Imagicle Application Suite Winter 2014 edition or later Imagicle Application Suite Configuration Go to the Imagicle Application Suite...
rating 19 Jun, 2020 Views: 1375
document Call Recording Announcements
Imagicle Call Recording provides an exclusive approach to play announcements for incoming/outgoing calls, both internal and external. It offers two unique methods for different recording technologies, leveraging CURRI protocol (Cisco UCM External Call Control – ECC) or TAPI-based Cisco Agent...
rating 19 Jun, 2020 Views: 700
document Secure Call Recording
Effective Summer 2017, Imagicle Call Recording can record Encrypted calls, i.e. calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP for the audio stream. Please note this requires with CuCM versions 11.0 or newer. Requirements Before trying to record Secure calls, make...
rating 18 Jun, 2020 Views: 1306
document How to Install from scratch IAS 2019.Summer.1 release (or newer) package on Windows 2008 Server appliance
Applies to: 2019.Summer.1 release and above new package installation on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed on Windows Server 2008/2008 R2 operating system from scratch, only update of a previous...
rating 18 Jun, 2020 Views: 121
document Description and Architecture
Overview Imagicle Call Recording is Imagicle's solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers...
rating 15 Jun, 2020 Views: 4266
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 15 Jun, 2020 Views: 5775
document How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Applies to: IAS update from 2017.Summer.1 or older release, to 2020.Winter.1h3 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
rating 15 Jun, 2020 Views: 96
document How to Repair and Compact database and archive calls
Applies to: Blues Professional Blues Hotel with database Access: Blues2000.mdb Description: How to run the procedure to repair and compact the database and possibly storing the call if the database 'Blues2000.mdb' had reached its maximum size of 2GB Solution: 1. Close Blue's Professional...
15 Jun, 2020 Views: 97
document Enable Blues Pro e Blues Recorder logs
Applies to: Blues Professional Blues Hotel Pro Blues Recorder Description: Procedure to enable log, make the test and collect Binfo file for Support Solution: Enable logs in Blue's Professional and recorder 1. Open folder < BluesProfessional > 2. Open file "Blues.ini" 3. Set...
15 Jun, 2020 Views: 111
document How to reinstall and copy Blue's from an old PC to a new PC with Windows 7 or better
Applies to: Blue's Professional Description: How to install Blues and copy old backup folder from an operating system with different path (ex. C:\Programs\ in place of C:\Program Files\) Solution: 1. Make a backup copy of installation folder of old pc (usually is c:\program files\blues...
15 Jun, 2020 Views: 163
document Delete and reimport all calls on Billy Blue's 4 for Cisco UC
Applies to: Billy Blue's 4 Description: CLUSTER ENVIROMENT Delete and reimport all calls on Billy Blue's 4 Solution: Please follow this procedure: Stop the ​Imagicle Replication Service from the Windows Service Panel Stop the Blue's Service Host from the Windows Service Panel ...
rating 15 Jun, 2020 Views: 324
document Delete and reimport all calls on Billy Blue's 4 for CrossPlatform
Applies to: Billy Blue's 4 Description: CLUSTER ENVIROMENT Delete and reimport all calls on Billy Blue's 4 Solution: Please follow this procedure: Stop the ​Imagicle Replication Service from the Windows Service Panel Stop the Blue's Service Host from the Windows Service Panel ...
rating 15 Jun, 2020 Views: 6
document Installation Requirements
Imagicle Application Suite is a software-only product which you can download from Imagicle web site. The Application Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The...
rating 15 Jun, 2020 Views: 3574