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document Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
rating 15 May, 2019 Views: 98
document Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
rating 15 May, 2019 Views: 27
document Process Performance Warning by SvSasService and High CPU usage on CUCM
Symptoms CUCM CPU Overload, in particular due to Tomcat process. Monitoring Event (Overlimit Thread) Process Performance Warning: SvSasService(ApplicationSuite.Core.Service.exe) Cause StoneLock is performing lots of HTTP push to every IP Phones and, for some reason, those push are...
rating 13 May, 2019 Views: 14
document Imagicle ApplicationSuite 2019.Spring.1 setup blocks because RabbitMQ service not running
Applies to Imagicle ApplicationSuite upgrade - 2019.Spring.1 Symptoms Running the installer of 2019.Spring.1 could display the error message "In order to proceed with this upgrade, please make sure that RabbitMQ service is running before retrying": Description When upgrading from any...
rating 10 May, 2019 Views: 84
document Change the path where the encrypted audio tracks of the recorded calls are stored
Description: If you are running suite version 2017.6.1 or following, you can configure this via Web interface (Storage configuration). Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\ ...
rating 08 May, 2019 Views: 115
document Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
rating 07 May, 2019 Views: 354
document Secure Call Recording
Effective Summer 2017, Imagicle Call Recording can record Encrypted calls, i.e. calls which are placed with Secure SIP (SIP/TLS) for the signalling and SRTP for the audio stream. Please note this requires with CuCM versions 11.0 or newer. Before trying to record Secure calls, make sure Imagicle...
rating 07 May, 2019 Views: 644
document Enabling Speedy Directories for Cisco Finesse Agents
Applies to: IAS Version 2019.3.1 or newer Description: This article has been prepared in order to describe how Imagicle Speedy solution can be implemented in a Cisco UCCX-based and a generic contact center environment, where operators are equipped with CTI-enabled Cisco IP Phones and Cisco...
rating 19 Apr, 2019 Views: 34
document How to configure a different data folder from default one (document)
Applies to: IAS 2019.3.1 or newer Description Starting from IAS 2019.3.1 version Attandant Console supports the possibility to configure a different folder for its logs and settings. "Documents" folder is where by default Console user settings and logs are saved . A subfolder named "Imagicle...
rating 18 Apr, 2019 Views: 9
document Product Configuration
User Properties Every Call Recording user already enabled on CUCM can trigger recordings straight away, providing mandatory fields in Imagicle user's database like username and extension number are filled in. Moreover, there are a number of Call Recording-related user's parameters that might be...
rating 18 Apr, 2019 Views: 1156
document IAS Audit Management
Introduction Starting from In Spring 2019, a new page has been introduced in order to manage IAS Auditing. This page is accessible only by Users with Complete User Management role, by clicking on Administration → Audit Trail. Enable IAS Audit Auditing is disabled by default, unless where...
rating 18 Apr, 2019 Views: 14
document Product Configuration
User Management Fields Although QME can distribute the calls to any telephone number that can be dialled through the pbx, only IAS users can be Agents. Agents must have a IAS user properly configured in the users list. To be able to tell which line is associated to an agent, QME uses the primary...
rating 18 Apr, 2019 Views: 945
document Advanced Configuration
This section describes how to enable some StoneFax advanced features, including: Defining a "catch all" default user for incoming faxes Creating fax workgroups Printing incoming faxes Storing Incoming Faxes Changing the name of the email attachment Configuring Advanced Fax Routing ...
rating 17 Apr, 2019 Views: 1517
document MRA Imagicle Desktop Jabber Gadget Fix
Applies to: Imagicle Application Suite 2017.6.4 and newer. Description: In some situations, Imagicle Jabber Gadget(s) for may no longer be working, resulting in an error page trying to connect to the Imagicle Server. Cause: Jabber not properly handling communication through MRA Solution ...
rating 15 Apr, 2019 Views: 394
document Reimport discarded calls Tool - LINK AI FILES-
Applies to: IAS 2017.1.1 or newer Description: As advanced administrator (or troubleshooter) of a Billy Blue's installation with hundreds sites when I need to reprocess discarded calls for all sites I'd like some tools (even a script, no need for a user-friendly out-of-the-box gui) to get...
rating 04 Apr, 2019 Views: 13
document Call recordings web page not accessible to administrative user
Applies to Imagicle Call Recording - ApplicationSuite (any version) Description When a user with administrative privileges for Call Recording enters "All Recordings" web page, a message "You are not authorized to access to this application" is displayed: Other Symptoms Moreover, in...
rating 02 Apr, 2019 Views: 31
document Blue's Enterprise for Skype4B User Guides
Please download the user guide here. English Italiano
rating 01 Apr, 2019 Views: 49
document Blue's Enterprise 4 User Guides
Please download the user guide here. English Italiano
rating 01 Apr, 2019 Views: 253
document Billy Blue's 4 User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 01 Apr, 2019 Views: 581
document StoneFax User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 01 Apr, 2019 Views: 711
document Speedy Enterprise User Guides
Please download the user guide here. English Italiano Deutsch Français Español
rating 01 Apr, 2019 Views: 250
document Call Recording User Guides
Please download the user guide here. English Italian
rating 01 Apr, 2019 Views: 292
document Statistics and Reports
Queue Manager Enterprise administrators can analyze the details of managed calls, performing some statistics on the available data. QME stores in the database a Call Detail Record (CDR) for each call managed by a queue. Such CDRs include following information: Date-Time of call arrival Caller...
rating 01 Apr, 2019 Views: 493
document Product Configuration
Users list The fields involved for the voicemail configuration are: First extension number: identifies the user's extension number Voicemail number: identifies the related voicemail box number Pin: this will be required by the integrated IVR to authenticate the user. It must be 4 digits long...
rating 01 Apr, 2019 Views: 286
document License Activation
SSAM is licensed per channels, that is the total number of concurrent connected calls, regardless the number of users of your system. Web access to voicemail does not consume any channel. Evaluation SSAm will run for 30 days in evaluation mode. During evaluation, all the features will be...
rating 01 Apr, 2019 Views: 123