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document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 04 Jan, 2021 Views: 7247
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the historical data (fax documents, call detail records, call recordings). With an AppSuite backup, you can: Easily...
rating 09 Nov, 2020 Views: 6941
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common framework. They share the User Management and some common setting. After installation of the package, you have to configure some general parameters which...
rating 03 Nov, 2016 Views: 6921
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 04 Dec, 2020 Views: 6302
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...
rating 19 Oct, 2016 Views: 6274
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 09 Nov, 2020 Views: 5924
document Description and Architecture
Overview Imagicle Call Recording is the Imagicle solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record audio calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It...
rating 17 Nov, 2020 Views: 5362
document Installation Task List
The Application Suite can be properly set up by these simple tasks: Download and install the latest Application Suite package. The installation program will take care of the Operating System setup and of the software prerequisites Run Windows Update, then disable it Install the TAPI TSP or...
rating 19 Oct, 2016 Views: 4714
document CuCM CTI Configuration
For the Imagicle Applications to be able to monitor and control IP phones trough TAPI, the Cisco TSP must be installed on the Application Suite server. Please follow the procedure in the Installation chapter. Once the TSP is configured, you need to associate the devices to a new application user,...
rating 07 Jan, 2021 Views: 4692
document The Users List
To be able to use the Application Suite services, a person must be added to the list of known users. E.g., if Mario Rossi wants to send faxes through StoneFax, it is mandatory that you create a user for him in the Users List. The user properties in the users list control which telephone (device)...
rating 06 Oct, 2016 Views: 4602
document Description and Architecture
Traditional manual faxes are out of date. StoneFax is a complete software solution including a robust fax server based on Imagicle unique Fax to IP driver, able to interoperate directry with the PBX trough Voip comminication. A professional fax server grants substantial savings and it improves...
rating 15 Jan, 2018 Views: 4478
document Installation Requirements
Imagicle Application Suite is a software-only product which you can download from Imagicle web site. The Application Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The...
rating 05 Oct, 2020 Views: 4256
document PBX Configuration
Cisco Unified Communications configuration StoneFax interacts with the Unified Communications system through both SIP or H.323 protocols using both T.38 or G.711 passthrough modes. The SIP configuration is suggested and will be detailed. Remember to enable the new StoneFax engine and enable SIP...
rating 11 Jun, 2020 Views: 4208
document PBX Configuration
This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...
rating 16 Dec, 2020 Views: 3844
document Description and Architecture
Imagicle Billing is the ideal solution for the analysis and the accounting of the telephony traffic in a Cisco Unified Communication Manager And Cisco Unified Communication Manager Express environments, applicable to midsized companies as well as large enterprises. Easy to use, multicarrier and...
rating 03 Aug, 2016 Views: 3593
document Accessing the Web Interface
The Application Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_IAS/ or https://Server_IAS where Server_IAS is the IP address or DNS name of the server the IAS is installed on. The...
rating 14 Jan, 2021 Views: 3515
document Configuration Task List
For best results, we recommend configuring Imagicle Billing performing the following steps in exact order. Install the Application Suite Setup package The Setup will ask some general information and ask will you to execute Imagicle Billing Configuration Wizard When the Wizard closes log...
rating 13 Dec, 2019 Views: 3085
document Imagicle UC Suite Updates
Upgrading to the latest version requires: performing a full backup, installing the latest installation package over the existing installation, and checking the configuration. Detailed procedures follow. Before updating, please ensure you have downloaded the right package and that it is covered by...
rating 14 Dec, 2020 Views: 3066
document Advanced Configuration
This section describes how to enable some StoneFax advanced features, including: Defining a "catch all" default user for incoming faxes Creating fax workgroups Printing incoming faxes Storing Incoming Faxes Changing the name of the email attachment Configuring Advanced Fax Routing ...
rating 14 Jul, 2020 Views: 3027
document Tariffs and Tariff Comparison
RDP Access is not available for Imagicle UC Cloud suite, please contact Imagicle support for any modification needed Imagicle Call Analytics is bundled with the definition of the call costs of many well known telephony providers. Imagicle keeps the costs tables updated year by year, but probably...
rating 14 Jan, 2021 Views: 3019
document Licensing
Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...
rating 13 Mar, 2020 Views: 3005
document Cisco IP Telephony System Parameters
You can edit the telephony system shared parameters by the System parameters link in the Main menu. Some of these parameters are mandatory for the applications to work. System name: a label to identify the system. This parameter is mandatory but can be arbitrary PBX Address: IP or DNS name of...
rating 21 Nov, 2019 Views: 2976
document Call Analytics Configuration Wizard
"Imagicle Call Analytics Configuration" is the configuration wizard that must be run right after the deployment of a new Imagicle UC Suite, to enter the PBX and/or gateway topology of your UC system architecture. Note: Call Analytics configuration wizard can be manually started by clicking on...
rating 14 Dec, 2020 Views: 2876
document Enable access to Internal Contacts via XML
In order to enable access to Internal Contacts via XML Service, it is needed to edit following file: <IAS_INSTALLATION_FOLDER>\Apps\Speedy\Settings\SpeedyPhoneService.config.xml (Standard IAS installation folder is C:\Program Files (x86)\StonevoiceAS) Adding the following lines...
rating 19 Mar, 2018 Views: 2761
document Configuration Task List
You can easily configure StoneFax trough the following mandatory steps: Activate the product license (within 30 days) Configure the PBX Configure the fax server protocols and routing Start the service Configure the relevant users and fax boxes through users management Configure the...
rating 17 Jul, 2020 Views: 2553