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document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 04 Nov, 2022 Views: 15088
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 31 Mar, 2023 Views: 14613
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the historical data (fax documents, call detail records, call recordings). With an AppSuite backup, you can: Easily...
rating 31 Dec, 2021 Views: 14554
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 20 Mar, 2024 Views: 13533
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...
rating 19 Oct, 2016 Views: 13041
document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common framework. They share the User Management and some common setting. After installation of the package, you have to configure some general parameters which...
rating 03 Nov, 2016 Views: 12229
document CuCM CTI Configuration
To allow Imagicle applications to monitor and control IP phones trough TAPI, the Cisco TSP must be installed on the UC Suite server. Please follow the procedure in the Installation chapter. Once the TSP is configured, you need to associate the devices to a new application user, reserved to...
rating 19 Jan, 2023 Views: 11890
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle UC Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle UC Suite to replace the default FTP server included in the Windows platform to achieve greater security in the communication from Calling Platform to the Imagicle server. If...
rating 02 May, 2022 Views: 11859
document Description and Architecture
Overview Imagicle Call Recording is the Imagicle solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record audio calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It...
rating 29 Feb, 2024 Views: 11397
document Installation Requirements
Imagicle UCX Suite is a software-only product which you can download from Imagicle web site. The UCX Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The deployment can be...
rating 22 Jan, 2024 Views: 11310
document The Users List
To be able to use the Application Suite services, a person must be added to the list of known users. E.g., if Mario Rossi wants to send faxes through StoneFax, it is mandatory that you create a user for him in the Users List. The user properties in the users list control which telephone (device)...
rating 06 Oct, 2016 Views: 8580
document Description and Architecture
Traditional manual faxes are out of date. Digital Fax is a complete software solution including a robust fax server based on Imagicle unique Fax to IP driver, able to interoperate directry with the PBX trough Voip comminication. A professional fax server grants substantial savings and it...
rating 21 Dec, 2021 Views: 8417
document PBX Configuration
Cisco Unified Communications configuration Digital Fax interacts with the Unified Communications system through both SIP or H.323 protocols using both T.38 or G.711 passthrough modes. The SIP configuration is suggested. Remember to enable Digital Fax SIP engine from admin's UC Suite web portal:...
rating 22 Nov, 2022 Views: 8217
document Installation Task List
The Application Suite can be properly set up by these simple tasks: Download and install the latest Application Suite package. The installation program will take care of the Operating System setup and of the software prerequisites Run Windows Update, then disable it Install the TAPI TSP or...
rating 19 Oct, 2016 Views: 7658
document PBX Configuration
This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...
rating 23 Nov, 2022 Views: 7232
document Imagicle UC Suite Updates
Upgrading to the latest version requires: performing a full backup, installing the latest installation package over the existing installation, and checking the configuration. Detailed procedures follow. Before updating, please ensure you have downloaded the right package and that it is covered by...
rating 31 Mar, 2023 Views: 7028
document Licensing
Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...
rating 23 Dec, 2021 Views: 6892
document Advanced Configuration
This section describes how to enable some Digital Fax advanced features, including: Define a "catch all" default user for incoming faxes Create fax workgroups Print incoming faxes Store Incoming Faxes Change the name of the email attachment Configure Advanced Fax Routing Specify recipient...
rating 18 Oct, 2023 Views: 6597
document Accessing the Web Interface
The UC Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_UCS/ or https://Server_UCS where Server_UCS is the IP address or DNS name of the server the UCS is installed on. The URL is the...
rating 22 Mar, 2022 Views: 6384
document Product Configuration
User Properties Every Call Recording user already enabled on the Calling Platform can trigger recordings straight away, providing mandatory fields in relevant Imagicle user, like username and extension number, are filled in. Moreover, there are a number of Call Recording-related user's...
rating 18 May, 2023 Views: 5900
document Antivirus Setup
Imagicle UC Suite installation folder, as well as all its subfolders, and Imagicle services/applications must be excluded from the antivirus scan and agents activity, otherwise applications could not work properly, unexpected behaviours could occur and a general system slowness might severely...
rating 28 Oct, 2022 Views: 5899
document Call Analytics Configuration Wizard
"Imagicle Call Analytics Configuration" is the configuration wizard that must be run right after the deployment of a new Imagicle UC Suite, to enter CUCM cluster and/or Call Manager Express platforms, together with gateway topology of your Cisco UC system architecture. Note: Call Analytics...
rating 29 Apr, 2022 Views: 5834
document Description and Architecture
Imagicle Billing is the ideal solution for the analysis and the accounting of the telephony traffic in a Cisco Unified Communication Manager And Cisco Unified Communication Manager Express environments, applicable to midsized companies as well as large enterprises. Easy to use, multicarrier and...
rating 03 Aug, 2016 Views: 5765
document Cisco IP Telephony System Parameters
You can edit Cisco IP telephony system shared parameters by accessing System parameters link in the Main menu. Some of these parameters are mandatory for the applications to work. System name: a label to identify the system. This parameter is mandatory but can be arbitrary PBX Address: IP or...
rating 16 Jun, 2023 Views: 5425
document Microsoft OAuth2 Authentication for email sending
This authentication method is supported by Imagicle UC Suite, starting from 2021.Winter.2 release, and it relays on advanced OAuth2 authentication available for cloud-based Office 365 email service. Previous Imagicle releases are supporting OAuth2 basic authentication, which is dismissed by...
rating 11 Jul, 2023 Views: 5252