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document Configuring the Framework
All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common framework. They share the User Management and some common setting. After installation of the package, you have to configure some general parameters which...
rating 03 Nov, 2016 Views: 4811
document The Backup/Restore Tool
Imagicle AppSuite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the fax and the calls. With an AppSuite backup, you can: Easily recover the system, by reinstalling the package and...
rating 12 Aug, 2019 Views: 4588
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...
rating 19 Oct, 2016 Views: 4400
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...
rating 22 Nov, 2019 Views: 4363
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle Server Perspective) ...
rating 21 Nov, 2019 Views: 4155
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...
rating 11 Oct, 2019 Views: 3426
document Installation Task List
The Application Suite can be properly set up by these simple tasks: Download and install the latest Application Suite package. The installation program will take care of the Operating System setup and of the software prerequisites Run Windows Update, then disable it Install the TAPI TSP or...
rating 19 Oct, 2016 Views: 3346
document The Users List
To be able to use the Application Suite services, a person must be added to the list of known users. E.g., if Mario Rossi wants to send faxes through StoneFax, it is mandatory that you create a user for him in the Users List. The user properties in the users list control which telephone (device)...
rating 06 Oct, 2016 Views: 3256
document Description and Architecture
Traditional manual faxes are out of date. StoneFax is a complete software solution including a robust fax server based on Imagicle unique Fax to IP driver, able to interoperate directry with the PBX trough Voip comminication. A professional fax server grants substantial savings and it improves...
rating 15 Jan, 2018 Views: 3054
document CuCM CTI Configuration
For the Imagicle Applications to be able to monitor and control IP phones trough TAPI, the Cisco TSP must be installed on the Application Suite server. Please follow the procedure in the Installation chapter. Once the TSP is configured, you need to associate the devices to a new application user,...
rating 09 Aug, 2019 Views: 3045
document Description and Architecture
Overview Imagicle Call Recording is Imagicle's solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers...
rating 05 Oct, 2019 Views: 3020
document Installation Requirements
Imagicle Application Suite is a software-only product which you can download from Imagicle web site. The Application Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The...
rating 19 Nov, 2018 Views: 2884
document Description and Architecture
Imagicle Billing is the ideal solution for the analysis and the accounting of the telephony traffic in a Cisco Unified Communication Manager And Cisco Unified Communication Manager Express environments, applicable to midsized companies as well as large enterprises. Easy to use, multicarrier and...
rating 03 Aug, 2016 Views: 2627
document PBX Configuration
Cisco Unified Communications configuration StoneFax interacts with the Unified Communications system through both SIP or H.323 protocols using both T.38 or G.711 passthrough modes. The SIP configuration is suggested and will be detailed. Remember to enable the new StoneFax engine and enable SIP...
rating 23 Nov, 2018 Views: 2609
document PBX Configuration
This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...
rating 29 Jun, 2018 Views: 2561
document Product Configuration
This section will lead you to configure Email to Fax and Fax to Email, which are the main StoneFax features. Web to fax shares the same configuration. You will also learn how to configure basic routing for outgoing fax. It is strongly recommended you go through the following steps, before moving...
rating 21 Nov, 2019 Views: 2423
document Configuration Task List
For best results, we recommend configuring Imagicle Billing performing the following steps in exact order. Install the Application Suite Setup package The Setup will ask some general information and ask will you to execute Imagicle Billing Configuration Wizard When the Wizard closes log...
rating 13 Mar, 2018 Views: 2392
document Accessing the Web Interface
The Application Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_IAS/ where Server_IAS is the IP address or DNS name of the server the IAS is installed on. The URL is the same for...
rating 05 Jun, 2018 Views: 2278
document Tariffs and Tariff Comparison
Imagicle Billing is bundled with the definition of the call costs of many well known telephony providers. Imagicle keeps the costs tables updated year by year, but probably there is a custom contract between your organization and its provider. So you'll need to edit a tariff definition to exactly...
rating 12 Feb, 2016 Views: 2138
document Cisco IP Telephony System Parameters
You can edit the telephony system shared parameters by the System parameters link in the Main menu. Some of these parameters are mandatory for the applications to work. System name: a label to identify the system. This parameter is mandatory but can be arbitrary PBX Address: IP or DNS name of...
rating 21 Nov, 2019 Views: 1994
document Appsuite Updates
Upgrading to the latest version requires: performing a full backup, installing the latest installation package over the existing installation, and checking the configuration. Detailed procedures follow. Before updating, please ensure you have downloaded the right package and that it is covered by...
rating 05 Apr, 2018 Views: 1987
document Advanced Configuration
This section describes how to enable some StoneFax advanced features, including: Defining a "catch all" default user for incoming faxes Creating fax workgroups Printing incoming faxes Storing Incoming Faxes Changing the name of the email attachment Configuring Advanced Fax Routing ...
rating 23 Oct, 2019 Views: 1956
document Configuration Wizard
At the end of the setup the Imagicle Billing wizard will start automatically. Note: the Wizard can be manually started through the “Configure Imagicle Billing" link from the Imagicle Application Suite program group on the server. This operation is NOT available through the Web interface. ...
rating 28 Jan, 2019 Views: 1930
document Enable access to Internal Contacts via XML
In order to enable access to Internal Contacts via XML Service, it is needed to edit following file: <IAS_INSTALLATION_FOLDER>\Apps\Speedy\Settings\SpeedyPhoneService.config.xml (Standard IAS installation folder is C:\Program Files (x86)\StonevoiceAS) Adding the following lines...
rating 19 Mar, 2018 Views: 1890
document Configuration Task List
You can easily configure StoneFax trough the following mandatory steps: Create the end user's list through users management Configure the PBX Configure the application, including the email parameters and fax routing Start the service Configure the fax service parameters Activate the...
rating 24 Aug, 2017 Views: 1801