Imagicle :: Administration Guides and Knowledge Base

FAQ and Solutions

	Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade Applies to: Windows 2012 R2 Description: Installation error during the upgrade of the Imagicle App Suite Unexpected error. Unable to Install feture: WCF HTTP activation. Try to install it manually using Server Manger Cause: The Windows Server Manager is collecting inventory...
	14 Dec, 2018 Views: 574

	Application Suite Backup and Restore error. The system is not configured properly. Applies to: Applies from Application Suite 2018.6.x Description: Error message during a Backup copy of Application Suite Unable to backup. The system is not configured properly. Please follow the configuration wizard to complete the configuration. Cause: [No] option selected...
	14 Dec, 2018 Views: 469

	Create a SQL user for IAS database Applies to: Imagicle UC Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle UC Suite to connect to a Microsoft SQL Server instance other than the default one, or if you want to leverage Windows integrated authentication For example, you...
	20 Nov, 2024 Views: 5048

	Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1 Applies to ApplicationSuite 2019.Winter.1. Description Running the setup fails with error message "The platform specified using the command line (/PLATFORM=) is missing or invalid" Cause The file name of the setup program used to install or upgrade ApplicationSuite is either: ...
	29 Jan, 2019 Views: 273

	The setup fails because it is unable to install windows server roles and features Applies to ApplicationSuite 2019.Winter.1 Description Upgrading or installing IAS onto a server without connection to Windows Update service, the setup could fail with error message "Unable to install Windows Server 201X roles and features". Cause The setup is trying to install a windows...
	09 Mar, 2022 Views: 1278

	Could not load file or assembly 'Ias.Web' or one of its dependencies Applies to All version Description Web interface shows the following message: Could not load file or assembly 'Ias.Web' or one of its dependencies WRN: Assembly binding logging is turned OFF. Stack Trace: [BadImageFormatException: Could not load file or assembly 'Ias.web' or one of its...
	08 Mar, 2019 Views: 1330

	How to schedule Application Suite's backup to a network folder Applies to: Application Suite, all versions Description: This solution describes how to schedule a full backup to an external network folder or network resource How-to: 1) Download batch file in attach "BackupScheduled.7z and export it in <StonevoiceAS>\System\Script 2) Edit the saved...
	14 Jan, 2022 Views: 1577

	ApplicationSuite.PreInstallTool or ApplicatioSuite.PreUpgradeTool crashes upgrading from 2013.Winter.1 or previous Description When upgrading from IAS version 2013.Winter.1 (2014.1.1) or previous, the setup fails showing one of the following error messages: ApplicationSuite.PreInstallTool has stopped working or ApplicatioSuite.PreUpgradeTool has stopped working Cause ApplicationSuite.PreInstallTool...
	17 Jul, 2019 Views: 244

	Imagicle ApplicationSuite setup blocks because RabbitMQ service not running Applies to Imagicle ApplicationSuite, upgrade from versions prior to 2019.Spring.1 Symptoms Running 2019.Spring.1 setup package, it could happen to get the following pop-up window message: Description When upgrading from any previous version of Imagicle Application Suite >=...
	19 May, 2020 Views: 957

	Imagicle ApplicationSuite 2019.Spring.1.H1 known problems Description Imagicle Application Suite 2019.Spring.1.H1 is affected by the following problems: PAEXec missing during first install or upgrade from IAS version < Winter.2017.1 Error during new cluster creation via HighAvailability menu in IAS Admin Web Page 1. PAEXec is missing issue ...
	09 Aug, 2019 Views: 581

	Process Performance Warning by SvSasService and High CPU usage on CUCM Symptoms CUCM CPU Overload, in particular due to Tomcat process. Monitoring Event (Overlimit Thread) Process Performance Warning: SvSasService(ApplicationSuite.Core.Service.exe) Cause StoneLock is performing lots of HTTP push to every IP Phones and, for some reason, those push are...
	23 Dec, 2021 Views: 812

	Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide Description During the setup of Imagicle Application Suite 2019.Spring.1.H3 the following message boxes may appear. Update Imagicle Cluster node before Master "This machine is a part of an Imagicle Cluster. In order to proceed with this upgrade, please upgrade node <HostName> (<IP...
	09 Aug, 2019 Views: 418

	High Availability upgrade procedure encountered some errors Description During setup, there may be several causes for the following error message to appear: "Unable to connect to local Imagicle Replication Service. High availability upgrade procedure encountered some errors. Some Imagicle applications won't run properly until this upgrade has been...
	23 Dec, 2021 Views: 950

	Database wizard error 'This SQL Server version (x.xx) is not supported' Description Database configuration wizard error 'This SQL Server version (x.xx) is not supported' when you try to install Application Suite for the first time. Cause Microsoft SQL Server Management Objects Collection - Version 9.00.4035.00 was not installed due to an incompatible version of...
	10 Jun, 2019 Views: 660

	How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance Applies to: 2019.Spring.1 release or older, running on Windows Server 2008/2008 R2 appliance or virtual machine Description: IAS 2019.Summer.1 release and above can't be installed from scratch on Windows Server 2008/2008 R2 operating system. You can only update an existing installation up...
	14 Dec, 2020 Views: 534

	How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance Applies to: IAS update from 2017.Summer.1 or older release, to 2020.Winter.1h3 release or newer, running on Windows Server 2008 or Windows Server 2008 R2 appliance/VM is failing due to missing .NET Framework 4.5.2. If you are having issues with installation from scratch on Windows Server...
	18 Nov, 2020 Views: 532

	Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012 Applies to: IAS 2014 and later on Windows Server 2012. Blue's Enterprise 4 on Windows Server 2012. Description: During Application Suite installation on Windows Server 2012 one of the following errors can occur: Unexpected error. Unable to install role: Web server (IIS) and all...
	17 Jul, 2019 Views: 1388

	How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS Applies to: Application Suite all versions Description: If you want that information going through your network to be protected from prying eyes, you can force all your users to use https instead of http to access the Application Suite web interface and for gadgets for Jabber. To do this you...
	23 Dec, 2021 Views: 684

	The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed Description: When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error: Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638 Cause: Another version of the aformentioned package may already be installed on the...
	25 May, 2021 Views: 294

	How to remove HTTP access to Imagicle Application Suite Applies to: Imagicle Application Suite for Cisco UC, Cross-Platforms, Skype-for-Business, version 2019.6.1h2 and above Description: Imagicle Suite by default allows the access to its own web portal by using HTTP on port 80 and HTTPS on port 443. This solution explains how to ban HTTP...
	23 Dec, 2021 Views: 404

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