Imagicle :: Administration Guides and Knowledge Base

FAQ and Solutions

	IAS web page returns error IIS error 500.19 Dynamic Compression Module error Applies to: IAS all versions running on Windows 2012 R2 Description: Opening web admin page we got the error in subject Cause: It's due to the fact the server is has Dynamic Compression features enable in IIS Solution: In order to fix the issue, you need to uninstall the Dynamic Content...
	16 Jan, 2017 Views: 494

	How to move IAS database from local SQL Server Express to an external SQL Server Applies to: Application Suite Description: Steps to move IAS database to another SQL Server instance Solution: Make sure the destination SQL server is the same or higher version of the source SQL server. Make sure your SQL is already installed on the destination machine and that you have...
	16 Jan, 2017 Views: 1203

	CiscoTSP installation error (CuCM 11.x) - Could Not Load Encrypt Password dll Applies to: CuCM 11.x Windows Server 2008 and Windows Server 2012 64 bit editions Cause: Cisco bug Solution: While installing Cisco TSP 64 bit for CuCM 11.x on a 64 bit Windows Server (2008 or 2012), the following error is raised just after configuration page. Then, even after rebooting...
	16 Jan, 2017 Views: 699

	How to move a SQL database to a new server Applies to: SQL Server Any version - Microsoft SQL Server Management Studio express required Description: How to backup and restore Blue's SQL database to a new SQL server, even of different versions, provided the target SQL server is the same or higher version. Solution: Please, make sure...
	16 Mar, 2018 Views: 1497

	Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors Applies to: Application Suite up to Winter 2017.1.1 (fixed in 2017.1.2) Description Web portal is not reachable by HTTPS protocol with updated browser (Google Chrome >= 50, Mozilla Firefox >=45). Trying to open https://<IPIAS> result in ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION or...
	15 Mar, 2018 Views: 529

	Unexpected error installing Windows Hotfix KB2483177...error -2145124329 Applies to IAS all versions Description Installing Application Suite we got the error: Unexpected error installing Windows Hotfix KB2483177...error -2145124329 ) COMMAND: C:\Windows\system32\wusa.exe ... As in the below screenshot: Cause Desktop Experience Feature not installed ...
	30 Nov, 2017 Views: 398

	Backup Failed Bcp command exited with an error: Executable name bcp.exe Applies to Imagicle Application Suite all version Description Imagicle Backup/Restore procedure failed with these errors: Bcp command exited with an error: Executable name {bcp.exe}, Arguments {{BluesPro..ACL}, {out "C:\Users\ImagicleAdmin\Desktop\Backup...
	05 Sep, 2023 Views: 1767

	Configure Cisco XML Service in HTTPS Applies to: Imagicle UC Suite for Cisco UC, all versions Description: This article details how to configure a Cisco XML to use HTTPS toward Imagicle UC Suite. This can be used for different UC Suite application: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording...
	01 Jul, 2024 Views: 1124

	How to select which server have the ability to sync the users in a Imagicle cluster - HA Applies to: Summer 2016 and later Description: In a Imagicle cluster, only one server can synchronize users from CUCM/AD/LDAP. By default the first server where you enable the users synch is the elected one (normally it is the first server of a cluster). Follow this procedure if you need to...
	06 Dec, 2020 Views: 457

	How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
	15 Mar, 2018 Views: 433

	Estos MetaDirectory configurations backup / migration Applies to: Estos MetaDirectory - Any version Description: Procedure to backup or migrate Estos MetaDirectory configurations How-to: Stop the main service: from windows administrative tools -> Services -> Stop "ESTOS MetaDirectory" Copy/Backup "database" and "config" folders from...
	19 Mar, 2018 Views: 601

	Error while restoring a backup Description: When trying to restore a backup taken from Application Suite 2017.Winter.1 or higher, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: 0406 16:29:03.886 DEBUG { 5} [DatabaseDependenciesFactory] Starting process: File...
	04 Oct, 2018 Views: 412

	How to hide applications icons and menu sections from Imagicle Application Suite web interface Applies to: Description: How to hide applications icons and pages from the Imagicle Application Suite web interface How-to: Application Suite from 2018.6.1 If you want to hide or disable icons form the top frame and home dashboard please follow these steps: Global setting, for all...
	12 Apr, 2021 Views: 562

	"An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1 Applies to Any Application Suite versions upgrading to 2018.3.1 Description During the update from the any Application Suite versions to 2018.3.1 you can see the error: An error occurred while trying to replace the existing file DeleteFile failed; code 5. Access is denied Cause The...
	07 May, 2018 Views: 401

	How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol Applies to: Imagicle Application Suite web interface Description: When a user that should be authenticated by an external LDAP server, connects to Imagicle web interface, by default its credentials are authenticated to LDAP through standard (389) ldap port; follow this procedure to use...
	07 May, 2018 Views: 780

	Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266 Applies to: Virtually every Application Suite version (it is not an Application Suite problem) Description When installing Application Suite, Microsoft Visual C++ 2013 12.0.40660.0 Redistributable Package (x64) setup could fail with error code 266: Trying to manually install the...
	16 May, 2018 Views: 818

	How to import CuCM partition field during synchronization Applies to: Imagicle Application Suite for Cisco UC, 2018.6.1 or newer Description: Imagicle Application Suite has the capability to directly import users' partition field from CuCM; this option is available, even if it is hidden by default, so it is only matter of making it appearing among...
	14 Oct, 2019 Views: 559

	AXL not working correctly - Error Nr. -2147012894 and user are not synced with error [GetData] Operation too long Applies to Application Suite: any version Description AXL is not working correctly Users sync fails with error: Interrupt -> Internal rule's Exception (Pbx): [GetData] Operation too long (05:00:00.0630527), aborting. > No Parent exception You can see in the log file...
	22 Apr, 2020 Views: 1128

	Error while restoring a backup Description: When trying to restore a backup into an Application Suite 2017.Winter.1 or newer, the operation could fail. Logs contained in BillyBlues.Core.Wizard folder show the following error: System.Data.SqlClient.SqlException : The EXECUTE permission was denied on the object...
	05 Oct, 2018 Views: 300

	Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority Applies to Any version of Application Suite during a setup from scratch or during an upgrade on a system not up to date. Description Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 may fail with the below error message: Installation failed with error code: (0x800B010A) A...
	23 Oct, 2018 Views: 1503

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