FAQ and Solutions
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UC Suite quality issues and data loss on a network with high traffic volumes
Applies to: This document applies to Imagicle on-prem UC Suite VMs, connected to a network with high traffic load. Description: Certain real-time applications in a very loaded server can perform badly if the Microsoft Windows operating system is not correctly setup. For example, Advanced...
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10 Nov, 2022
Views: 269
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Setup fails while installing SQL Server Express with error -2061893613
Applies to: A domain with strict password validation policies Imagicle UC Suite version 2019.Summer.1 or above Description: It might happen that UC Suite installation setup fails with the following error: Installing Microsoft SQL Server 2017 Express Edition... error -2061893613...
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29 Jul, 2022
Views: 2167
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CUCM User Sync hangs despite the AXL is working
Applies to Imagicle Application Suite, any version, users are synced from a CUCM Description The user sync seems to hang without any progress until the timeout is reached Under the log file (%IAS_ROOT%\Var\Log\FW.Sync.Service\FW.log) you see: INFO {2417} [FW] [SvSyncScheduler]...
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02 May, 2022
Views: 562
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Cisco AXL available synch logics
Applies to UC Suite for Cisco UC Winter 2013 and above Description Imagicle UC Suite includes a specific setting which dictates the logic to detect users and devices while querying CUCM through AXL. Default Legacy User Logic This is the default setting, which supports: Multiple CUCM...
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21 Mar, 2022
Views: 329
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Execute UCSuite package as windows "System" user
Download PsExec.exe from Microsoft Sysinternal tool or, as alternative, you also find the same file in this folder <StonevoiceAS>\Lib\Paexec. Open a command prompt (Cmd.exe) with Administrator privilege. For example, you can search “cmd” in the start menu, right-click “cmd.exe”...
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10 Jun, 2021
Views: 305
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Overlapping dial-plan support
Overview The following table resumes the list of UC Suite applications that support overlapping dial plan, with possible limitations and requirements. Please, notice that it applies to a single CUCM cluster. In a multi-cluster scenario, further requirements and limitations (not indicated here)...
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25 Jun, 2021
Views: 381
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Troubleshooting poor server performances
Overview This article describes the main investigations and check to do if an Imagicle AppSuite server performs badly, that is when one or more of the following symptoms are observed: The average CPU usage level of the server (total CPU) is above 65-70%. Imagicle processes consumes much more...
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09 Nov, 2022
Views: 843
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Jabber photo repository not working
Applies to From IAS 2020.Winter.1 Description Photo Repository for Jabber is configured as described in the system guide, but Jabber doesn't show up collegues photos. Cause Probably your Imagicle users "PBX Username" field, is not matching the End User "User ID" field in your CuCM. ...
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29 May, 2020
Views: 277
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How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
Applies to: Imagicle ApplicationSuite ver. 2019.1.1 and above - any technology Description: This article describes how to change the logo included into QME, IVR, Budget Control and StoneFax reports. Billy Blue's reports logo is not affected by this procedure. It is still customizable from...
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31 Jul, 2020
Views: 427
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How to schedule service restart
Description: How to schedule service restart How-to: Download "RestartIASServices.rar" Extract all in Application Suite Server Downloaded batch file will restart both Call Recoding and QueueManager services If nedeed, edit "RestartIASService.bat" to choose which service you need restart...
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02 Jan, 2019
Views: 744
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How to change LDAP Bind() Authentication feature
Applies to: Imagicle ApplicationSuite - 2018.6.1 and above Description: Change LDAP authentication method to simple Bind(), in case users' authentication fails. How-to: Standard LDAP authentication involves Bind() method, including a user search with entered credentials. It is possible to...
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11 Dec, 2018
Views: 426
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Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Applies to Imagicle Application Suite 2016.Summer.1 and later. On IAS server, Microsoft System Center Operations Manager 2016 Agent is installed. Description The following error is shown when trying to open Application Suite Web interface: "Loading this assembly would produce a...
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23 Dec, 2019
Views: 1441
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Error while adding a node to an Application Suite cluster
Description: When trying to add a node to an Application Suite cluster, the operation could fail. Logs contained in Replication.Service folder show the following error: 0406 16:29:03.964 DEBUG { 5} [DatabaseDependenciesFactory] Process finished: File name {bcp.exe},...
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13 Apr, 2018
Views: 326
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Configure Cisco ECC Curri to use HTTPS
Applies to: Imagicle Application Suite, rel. Summer 2017 or newer Description: This article details how to configure CuCM and IAS to use HTTPS for ECC-Curri. Curri can be used with several IAS applications: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording announcement. ...
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26 Aug, 2022
Views: 1459
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"Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Applies to: Imagicle Application Suite 2018.Winter.1. (2018.1.1) Description: Note: if you are getting this error on a more recent IAS version, please verify that the MS SQL Server service is up and running from the Windows Services panel. During the setup it will be possible to receive...
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06 Sep, 2019
Views: 610
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Windows Time Synchronization
Applies to: Imagicle Application Suite for Cisco UC, any version Imagicle Application Suite for Cross-Platforms, any version Imagicle Application Suite for Skype-for-Business, any version Description: Imagicle Suite requires a sharp Windows date/time synchronization against a reliable...
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25 Oct, 2017
Views: 674
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How to change Imagicle Suite web portal session timeout interval
Applies to: Imagicle ApplicationSuite, any version. Windows Server 2012 and above Description: This Solution allows to change Imagicle web portal session timeout from default 4 hours to any other value. How-to: Please access to Imagicle Server OS using RDP and search for "IIS" from...
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05 Jul, 2017
Views: 538
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Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Applies to > 2017.1.1 All Platforms Description Replication status is FAILED in Monitoring page In <StonevoiceAS>\Var\Log\Replication.Service\Replication.log you can see this exception 518 11:24:57.323 ERROR {FaxDB} [TaskSynchronizer] Synchronization failed: {...
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01 Dec, 2017
Views: 997
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Use Application Suite in https for IAS version < 2014.6.1
Applies to: Application Suite up to Spring 2014 (from 2014.6.1 onwards https is out-of-the-box) and Windows 2003 Description: How to use Application Suite with https protocol instead of http Solution: Old Application Suite can be used via HTTPS after having applied a manual configuration to...
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19 Feb, 2018
Views: 399
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How to change SAS standard http port
Applies to: All IAS versions Description: How to change the default http port (80) used by Application Suite Solution: Open IIS Management console Select the site that contains the applications fw and fwlibe Right-click and select "properties" on IIS6 or "Binding" on IIS7 Edit standard...
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19 Jan, 2022
Views: 408
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