FAQ and Solutions
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How to remove the ringback tone for calls landing to QME/IVR SIP trunk
Applies to: Queue Manager Enterprise (CISCO UC) IVR for QME (CISCO UC) Description: The CUCM will play a ringback tone for incoming calls to ACD. To remove this ringback tone, a SIP Normalization Script must be used. The script will process any SIP messages coming from QME and will discard...
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30 Nov, 2017
Views: 565
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IVR Module for QME - Scheduled Reports Export Error
Applies to Imagicle Application Suite 2018.1.1 Description In Auto Attendant | Scheduled Reports | "Last message" field shows "Export Error" and the scheduled report is not sent. In the log file ( <StonevoiceAS>\Var\Log\ApplicationSuite.Core.Service\QME.log ) you can find the error:...
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22 Jan, 2018
Views: 146
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IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user
Applies to Application Suite 2017.6.1 Description When you try to add a manager user to an IVR service, you can see this error "Unable to retrieve list of users" Cause Bug of version 2017.6.1 You can find this exception in the log files...
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15 Mar, 2018
Views: 162
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