Applies to:
- Queue Manager Enterprise (CISCO UC)
- IVR for QME (CISCO UC)
Description:
The CUCM will play a ringback tone for incoming calls to ACD. To remove this ringback tone, a SIP Normalization Script must be used. The script will process any SIP messages coming from QME and will discard any 180 ringing.
How-to:
- Log in into CUCM
- Create SIP Normalization script
- Go to Device -> device settings -> SIP normalization script
- Click AddNew
- Click Import File and upload the attached file
- Enter a name, such as “DiscardIncoming180Ringing”
- Click Save
- Go to Device -> Trunk
- Find and edit SIP Trunk for QME
- Within “SIP Information” section, find “Normalization Script”
- Choose the script “DiscardIncoming180Ringing”
- Save and Reset trunk