Problems transferring/answering calls with Blue's attendant client

Applies to:

Imagicle Application Suite
Imagicle Blue's Attendant client
Conditions:

• Using a headset with a 7900 series Cisco IP Phone
• Running firmware 9.3(1)SR4

Description:

• When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
• When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Cause:

• Do not use a headset
• Rollback to 9.3(1)SR3 or earlier
• Upgrade to 9.4(2) or newer

Solution:

• When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
• When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

• Using a headset with a 7900 series Cisco IP Phone
• Running firmware 9.3(1)SR4

• Do not use a headset
• Rollback to 9.3(1)SR3 or earlier
• Upgrade to 9.4(2) or newer