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Problems transferring/answering calls with Blue's attendant client

Article ID: 388
Last updated: 16 Jan, 2017

Applies to:

Imagicle Application Suite
Imagicle Blue's Attendant client
Conditions:

  • Using a headset with a 7900 series Cisco IP Phone
  • Running firmware 9.3(1)SR4

Description:

  • When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
  • When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Cause:

Bug affecting that specific firmware
See CSCun26289 and supportforums
  • Do not use a headset
  • Rollback to 9.3(1)SR3 or earlier
  • Upgrade to 9.4(2) or newer

Solution:

  • When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
  • When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.
  • Using a headset with a 7900 series Cisco IP Phone
  • Running firmware 9.3(1)SR4
Bug affecting that specific firmware See CSCun26289 and supportforums
  • Do not use a headset
  • Rollback to 9.3(1)SR3 or earlier
  • Upgrade to 9.4(2) or newer
Article ID: 388
Last updated: 16 Jan, 2017
Revision: 6
Views: 192
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