Knowlege base
FAQ and Solutions
 
document How to enable Guest Name on Line Description for analog phones
Applies to: Imagicle Hotel Pack for Cisco UC Description: This procedure allows Application Suite to see Analog Phones connect to CuCM through Voice Gateways or ATAs. When they are available, Hotel Link wil be able to associate the guest name to analog phones lines. The name change occurs...
rating 25 Nov, 2019 Views: 358
document How to change the wakeup call voice prompt
Applies to: Imagicle Hotel Pack Description: Change the default wakeup call audio prompt How-to: Up to Imagicle 2022.Winter.1 release Prepare a .wav music file (PCM uncompressed, mono, 8KHz) Copy your new wakeup message in this folder (in this example the audio is named...
rating 27 Apr, 2022 Views: 290
document How to enable Maid ID acquisition in Maid Service IVR
Applies to: Imagicle Hotel Pack for Cisco UC, Summer 2018 release and above. Description: This procedure allows to enable DTMF acquisition of Maid ID, while calling Maid service IVR number. Maid ID is acquired right before entering room status code. This procedure applies for FIAS and...
rating 12 Dec, 2018 Views: 319
document How to change MWI Annotation voice prompt
Applies to: Imagicle Hotel Pack for Cisco UC Description: Change the default MWI Annotation audio prompt How-to: Prepare as many new .wav audio files as the number of languages in use (PCM uncompressed, mono, 8KHz). The filename should be Greeting.wav, for every language. Access through...
rating 20 Mar, 2024 Views: 231
document How to enable Self-Service IVR script for wakeup call setup
Applies to: Imagicle 2020.Winter.1 release and above Description: Wakeup call setup IVR script is included in UCX Suite. You just have to assign it to a pilot number to allow hotel guest calling the number and program wakeup call autonomously, without involving reception desk. Wakeup...
rating 22 Mar, 2024 Views: 346
document How to customize the Maid Service IVR
Applies to: Imagicle Hotel Services for Cisco UC, Summer 2018 release and above. Description: This procedure allows to customize the Housekeeping service IVR tree for one or more properties. This is normally done to: Customize the DTMF options (removing options or changing the order of...
rating 19 Mar, 2024 Views: 212
document How to associate multiple guest data upon check-in
Applies to: Imagicle UCX Suite ver. 2023.Summer.1 and above Imagicle Hotel Services, leveraging FIAS-based PMS application Description: Imagicle enables to retrieve additional information about the guest during the check-in procedure. Additional data (e.g.: language, VIP level,...
rating 29 Nov, 2023 Views: 49