How to enable Self-Service IVR script for wakeup call setup

Applies to:

Imagicle 2020.Winter.1 release and above

Description:

Wakeup call setup IVR script is included in UCX Suite. You just have to assign it to a pilot number to allow hotel guest calling the number and program wakeup call autonomously, without involving reception desk.

Wakeup schedule is forwarded to PMS, when leveraging FIAS protocol. This is the relevant Hotel Link transaction:

How-to:

Please access to Imagicle instance through RDP session and edit the following file:

C:\Program Files (x86)\StonevoiceAS\Apps\HotelLink\Settings\HotelLink.Media.Parameters.config.xml

Add the following lines, between <Configuration> statements:

<preference key="params.routes"><![CDATA[(sip|h323):.*.*(6499)@.*=ivr:..\..\Vxml\WakeupService\WakeupService.vxml]]></preference>
<preference key="params.routes"><![CDATA[(sip|h323):.*.*.*=ivr:]]></preference>
<preference key="params.routes"><![CDATA[engine:.*=sip:<da>]]></preference>
<preference key="params.routes"><![CDATA[sip:.*=engine:]]></preference>
<preference key="params.routes"><![CDATA[engine:.*=h323:<da>]]></preference>
<preference key="params.routes"><![CDATA[h323:.*=engine:]]></preference>

Above 6499 is the IVR Pilot number. You can replace it with any unused DN in CUCM.

Please save file and access to CUCM web administration.

You need to create a Route Pattern using above IVR pilot number, pointing to Imagicle SIP trunk (or RL) previously defined for Maid Service and wakeup calls.

IVR script invites hotel guest to enter wakeup time in 24h format. Once acquired, IVR replies with a confirmation prompt.

Wakeup call is performed once, during same day or the day after, depending on current time and requested time.