Knowlege base

In Call Recording application there are empty recordings (empty/silent audio streams)

Article ID: 614
Last updated: 25 Jul, 2018

Applies to

Call Recording


When you try to play a recorded audio file, you can't hear anything (empty audio stream).
When you run wireshark on Imagicle server and capture RTP packets, you can play them and hear conversation. 


Windows firewall is enabled on Imagicle server and it is blocking RTP packets.


1) Disable Windows firewall
2) Configure Windows firewall to allow RTP packets. See sample below:

Article ID: 614
Last updated: 25 Jul, 2018
Revision: 3
Views: 473
Print Export to PDF Subscribe Share
This article was:  
Prev   Next
FAQ and Solutions     Configure Cisco ECC Curri to use HTTPS