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Timeout during report creation and/or exporting in PDF/XLS format

Article ID: 400
Last updated: 16 Jan, 2017

Applies to: 

Billy Blues 4 - All Application Suite versions

Description:

While creating a big report or during pdf/excel exportation the browser sends an error about timeout .net or out of memory:
---
An error occurred during local report processing.
An error occurred during rendering of the report.
Exception of type 'System.OutOfMemoryException' was thrown.
---

Cause:

By default the timeout for ASP.NET script execution is 90 (or 110) seconds.
So if an asp.net page requires more time - like for creating a pdf exportation- Internet Information Server let .net page goes in timeout and consequently send the error to the client browser.

Solution:

Please try the following procedure to increase the .NET timeout on your server, this should fix your issue:

- Open the "c:program fileStonevoiceASAppsBillyBluesEngineWEBweb.config" file from the "fwbib" web site using your preferred text editor (i.e. Notepad)
- Edit this file by adding the "httpRuntime" section (after the "compilation" section) as follow:


</compilation>
<httpRuntime executionTimeout="300" />
<httpHandlers>


(A value of 300 in the "executionTimeout" parameter, means 5 minutes)

- Save your changes to the "web.conf" file.
- Reopen the Billy Blue's web interface and try again to execute or export your report.

Article ID: 400
Last updated: 16 Jan, 2017
Revision: 6
Views: 192
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