Knowlege base

Timeout during report creation and/or exporting in PDF/XLS format

Article ID: 400
Last updated: 06 Nov, 2020

Applies to: 

Billy Blues 4 - All Application Suite versions


While creating a big report or during pdf/excel exportation the browser sends an error about timeout .net or out of memory:
An error occurred during local report processing.
An error occurred during rendering of the report.
Exception of type 'System.OutOfMemoryException' was thrown.


By default the timeout for ASP.NET script execution is 90 (or 110) seconds.
So if an page requires more time - like for creating a pdf exportation- Internet Information Server let .net page goes in timeout and consequently send the error to the client browser.


Please try the following procedure to increase the .NET timeout on your server, this should fix your issue:

- Open the "c:\Program Files (x86)\StonevoiceAS\Apps\BillyBlues\Engine\Web\web.config" file from the "fwbib" web site using your preferred text editor (i.e. Notepad)
- Add the following line, right after the </compilation> statement:

<httpRuntime executionTimeout="300" />

(A value of 300 in the "executionTimeout" parameter, means 5 minutes)

- Save your changes to the "web.conf" file.
- Reopen the Billy Blue's web interface and try again to execute or export your report.

Article ID: 400
Last updated: 06 Nov, 2020
Revision: 8
Views: 767
Print Export to PDF Subscribe Share
This article was:  
Prev   Next
Billy Blue's scheduler service does not start after changing...     How to show Billy Blues users as First Name and Last Name