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500 Internal Server Error in VoiceMail messages web interface

Article ID: 778
Last updated: 20 Dec, 2022


Opening web portal on Imagicle VoiceMail messages page returns this error message


This issue is caused by the high number of recorded messages (> 200)  in the user's personal folder

In the IIS log files (C:\inetpub\logs\LogFiles\W3SVC1) you can see this error:
GET /fw/Apps/SSAM/html/user_newmsg.asp |212|800a0009|Indice_non_incluso_nell'intervallo:_'numerofiles' 80


Delete old files in the user's personal folder \StonevoiceAS\Apps\SSAM\Users\[User]\recordedmessages

Set Imagicle VoiceMail messages retention

Article ID: 778
Last updated: 20 Dec, 2022
Revision: 10
Views: 471
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VoiceMail not working properly (caller does not hear anything...     How to configure VoiceMail messages retention