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500 Internal Server Error in VoiceMail messages web interface

Article ID: 778
Last updated: 20 Dec, 2022

Description

Opening web portal on Imagicle VoiceMail messages page returns this error message

Cause

This issue is caused by the high number of recorded messages (> 200)  in the user's personal folder

In the IIS log files (C:\inetpub\logs\LogFiles\W3SVC1) you can see this error:
GET /fw/Apps/SSAM/html/user_newmsg.asp |212|800a0009|Indice_non_incluso_nell'intervallo:_'numerofiles' 80

Solution

Delete old files in the user's personal folder \StonevoiceAS\Apps\SSAM\Users\[User]\recordedmessages

Set Imagicle VoiceMail messages retention

https://www.imagicle.com/en/resources/knowledge-base-results/kb/how-to-configure-voicemail-messages-retention_779.html

Article ID: 778
Last updated: 20 Dec, 2022
Revision: 10
Views: 471
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