Product Administration

Changing the default welcome message

Through the Manage Service link it is possible to activate a new welcome message for all users.

With the browse and upload new messages button you can fill the welcome messages table and then select the check box for the message to be activated for all users. Only .wav files in PCM format are allowed. They'll be automatically converted to the right bitrate.

Starting Services

Ssam service can be started either through the web interface or through Windows service manager console.

To start VoiceMail through the Windows service manager, you have to launch "Imagicle SSAM Startup".

To stop VoiceMail through the Windows service manager, you have to launch "Imagicle SSAM Shutdown".

Retrieving messages from PSTN

If you would like to enable voicemail access from PSTN, you need to publish the voicemail pilot number.

Suppose you have a free public of number that is: 297482999.

You need to add a Translation Pattern to your CUCM able to convert the number into the configured voicemail pilot number (999 in our example).

Accessing the voicemail from PSTN will require to insert the extension number to access messages to, followed by the trailer #. After the extension has been recognized, the PIN is required as while calling from the internal IP Phone.

If you do not have free public numbers, you can use Imagicle Auto Attendant to leverage multiple choices with one only public number.