IVR Manager and ISE authentication

Applies to

All Version

Description

"Send Configuration" in IVR Manager does not work and returns the error:
Error occured when trying to send configuration to Cisco voicegateway

Log file shows:
 

RESULTS:
StepsCount: 1
StepCurrent: 1
ResultLog: 
08:09:47	Starting new log.
08:09:47	       	Thread Id: 48124
08:09:47	00,0000	Trying to reach 10.168.1.211:0 from 0.0.0.0
08:09:47	00,0000	Opening connection from 0.0.0.0 to 10.168.1.211:0
08:09:47	00,0000	Connection type: Telnet
08:09:47	00,0000	Connection successful
08:09:47	00,0781	Sending authentication information
08:09:47	00,0000	Waiting for router prompt...
08:09:48	00,9980	Sending username...
08:09:48	00,0000	Sending command: 'stonevoice'
08:09:48	00,0000	Pausing for 200 ms..
08:09:54	05,4609	-2147214328	!Command error		0
08:09:54	00,0000	Disconnecting (quit)...
08:09:54	00,0000	Pausing for 200 ms..
08:09:54	00,4355	Pausing for 200 ms..
08:09:55	00,4375	Pausing for 200 ms..
08:09:55	00,4375	Pausing for 200 ms..
08:09:55	00,2168	Connection has been shut down

Cause

The problem is caused by an unexpected username and password prompt.

Solution

Ensure that the prompt configured in ISE ends with a space, example:

Not "Username:" but "Username: " with ending space
Not "Password:" but "Password: " with ending space