UCX Suite
UCX Suite version
If you are running an Imagicle UCX Suite in self-hosting mode (on-premise), ensure it has the following minimum versions:
-
Scripted VR: Summer 2022
-
Autonomous VR: Spring 2026
If you are leveraging an Imagicle UCX Cloud Suite, you don’t have to care about below rules.
System clock
If the UCX Suite server is not joined to a Windows domain, ensure the clock synchronizes with a reliable NTP server. This enables proper interaction with cloud speech engines.
Network requirements
America
|
Source |
Destination |
Protocol & Port |
Usage |
|
UCX Suite |
us-smartflows.imagicle.cloud |
HTTPS (443) |
Real-time dialog for call flow implementation |
|
UCX Suite |
api.imagicle.com
|
HTTPS (443) |
Imagicle API invocations (licensing and other cloud services) |
|
UCX Suite |
api.elevenlabs.io |
HTTPS (443) |
New TTS (Text to Speech) engine |
|
UCX Suite |
api.deepgram.com |
HTTPS (443) |
New ASR (Speech To Text) engine |
OLD TTS\ASR
|
UCX Suite |
HTTPS (443, 8443) |
OLD TTS (Text To Speech) engine |
|
|
UCX Suite |
HTTPS (443, 8443) |
OLD ASR (Speech To Text) engine
|
Continental Europe
|
Source |
Destination |
Protocol & Port |
Usage |
|
UCX Suite |
eu-smartflows.imagicle.cloud |
HTTPS (443) |
Real-time dialog for call flow implementation |
|
UCX Suite |
api.imagicle.com
|
HTTPS (443) |
Imagicle API invocations (licensing and other cloud services) |
|
UCX Suite |
api.elevenlabs.io |
HTTPS (443) |
New TTS (Text to Speech) engine |
|
UCX Suite |
api.eu.deepgram.com |
HTTPS (443) |
New ASR (Speech To Text) engine |
OLD TTS\ASR
|
UCX Suite |
HTTPS (443, 8443) |
OLD Text To Speech engine |
|
|
UCX Suite |
HTTPS (443, 8443) |
OLD Speech To Text engine
|
UK and Ireland
|
Source |
Destination |
Protocol & Port |
Usage |
|
UCX Suite |
eu-smartflows.imagicle.cloud |
HTTPS (443) |
Real-time dialog for call flow implementation |
|
UCX Suite |
api.imagicle.com
|
HTTPS (443) |
Imagicle API invocations (licensing and other cloud services) |
|
UCX Suite |
api.elevenlabs.io |
HTTPS (443) |
New TTS (Text to Speech) engine |
|
UCX Suite |
api.eu.deepgram.com |
HTTPS (443) |
New ASR (Speech To Text) engine |
OLD TTS\ASR
|
UCX Suite |
HTTPS (443, 8443) |
OLD Text To Speech engine |
|
|
UCX Suite |
HTTPS (443, 8443) |
OLD Speech To Text engine
|
Asia Pacific
|
Source |
Destination |
Protocol & Port |
Usage |
|
UCX Suite |
us-smartflows.imagicle.cloud |
HTTPS (443) |
Real-time dialog for call flow implementation |
|
UCX Suite |
api.imagicle.com
|
HTTPS (443) |
Imagicle API invocations (licensing and other cloud services) |
|
UCX Suite |
api.elevenlabs.io |
HTTPS (443) |
New TTS (Text to Speech) engine |
|
UCX Suite |
api.deepgram.com |
HTTPS (443) |
New ASR (Speech To Text) engine |
OLD TTS\ASR
|
UCX Suite |
HTTPS (443, 8443) |
OLD Text To Speech engine |
|
|
UCX Suite |
HTTPS (443, 8443) |
OLD Speech To Text engine
|