Overview

Imagicle Virtual receptionist

Imagicle Virtual Receptionist integrates with your existing calling platform to automatically manage incoming company calls through natural, conversational voice interaction with callers, powered by AI.

It enables organizations to offer a consistent and efficient call-handling experience by providing services such as:

greeting and welcoming incoming callers
routing calls to the appropriate destination based on caller intent
answering caller questions using predefined knowledge topics
collecting information from callers through guided conversations
scheduling and managing appointments
integrating with external systems and workflows

The Virtual Receptionist can be configured to support multiple languages and customized call flows, adapting to different business needs and operational scenarios.

Virtual Receptionist types

Starting Spring 2026, you can define and use two different types of Virtual Receptionist:

Scripted: the conversation flow is fixed, based on configurable settings. You can tweak specific voice prompts and relevant actions for each behavior. See here for the configuration details.

Autonomous: the conversation flow follows the instructions you give the Virtual Receptionist using natural language. See here for the configuration details.

The following table summarizes the features and capabilities of the two VR types:

Feature	Scripted VR	Autonomous VR
Conversion flow definition	Deterministic, configured through predefined rules, settings, and prompts	Fully conversational, driven by natural‑language instructions
Call transfer	✅	✅
Contacts management	✅	✅
Q&A based on Topics	✅	✅
Appointment booking	✅	✅
Routing by intent	❌	✅
Email sending	❌	✅
Integrations with external systems (CRM, Trouble Ticketing, etc)	❌	✅ (planned, via MCP integration)

Licensing

The Virtual Receptionist license, starting from Spring 2026, includes:

a monthly quota of 4,000 minutes (expandable via add-on packages)
both the Scripted and Autonomous VR options
unlimited number of VR services

Clients subscribed to the Virtual Receptionist service before Spring 2026 may use only the Scripted version. To access Autonomous features, they must upgrade their license (contact sales@imagicle.com for the subscription amendment details).

The table below summarizes differences between the two product versions and their license codes:

	Spring 2026 and later versions	Winter 2026 and earlier versions
Product codes	IM-CP-S3-BH-VR4K IM-CP-S3-GH-VR4K IM-CP-S3-PH-VR4K IM-A-S3-BH-VR4K IM-A-S3-GH-VR4K IM-A-S3-PH-VR4K IM-CP-S3-BH-VRFL IM-CP-S3-GH-VRFL IM-CP-S3-PH-VRFL IM-A-S3-BH-VRFL IM-A-S3-GH-VRFL IM-A-S3-PH-VRFL	IM-CP-S2-BH-VR2K IM-CP-S2-GH-VR2K IM-CP-S2-PH-VR2K IM-A-SP-BH-VR2K IM-A-SP-GH-VR2K IM-A-SP-PH-VR2K
Enabled VR types	Scripted, Autonomous	Scripted
Base monthly quota	4,000 minutes / month	2,000 calls / month
Max no. of VR services	Unlimited	Unlimited