Imagicle AI Virtual Receptionist
Imagicle AI Virtual Receptionist
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Overview

Imagicle AI receptionist

Imagicle AI Receptionist integrates with your existing calling platform to automatically manage incoming company calls through natural, conversational voice interaction with callers, powered by AI.

It enables organizations to offer a consistent and efficient call-handling experience by providing services such as:

  • greeting and welcoming incoming callers

  • routing calls to the appropriate destination based on caller intent

  • answering caller questions using predefined knowledge topics

  • collecting information from callers through guided conversations

  • scheduling and managing appointments

  • integrating with external systems and workflows

The AI Receptionist can be configured to support multiple languages and customized call flows, adapting to different business needs and operational scenarios.

AI Receptionist types

Starting Spring 2026, you can define and use two different types of AI Receptionist:

svgexport-4.svg Scripted: the conversation flow is fixed, based on configurable settings. You can tweak specific voice prompts and relevant actions for each behavior. See here for the configuration details.

svgexport-7.svg Autonomous: the conversation flow follows the instructions you give the AI Receptionist using natural language. See here for the configuration details.


The following table summarizes the features and capabilities of the two AIR types:

Feature

Scripted AIR

Autonomous AIR

Conversion flow definition

Deterministic, configured through predefined rules, settings, and prompts

Fully conversational, driven by natural‑language instructions

Call transfer

✅

✅

Contacts management

✅

✅

Q&A based on Topics

✅

✅

Appointment booking

✅

✅

Routing by intent

❌

✅

Email sending

❌

✅

Integrations with external systems (CRM, Trouble Ticketing, etc)


❌

✅
(planned, via MCP integration)

Licensing

The AI Receptionist license, starting from Spring 2026, includes:

  • a monthly quota of 4,000 minutes (expandable via add-on packages)

  • both the Scripted and Autonomous AIR options

  • unlimited number of VR services

Clients subscribed to the AI Receptionist service before Spring 2026 may use only the Scripted version. To access Autonomous features, they must upgrade their license (contact sales@imagicle.com for the subscription amendment details).

The table below summarizes differences between the two product versions and their license codes:

Spring 2026
and later versions

Winter 2026
and earlier versions

Product codes

IM-CP-S3-BH-VR4K
IM-CP-S3-GH-VR4K
IM-CP-S3-PH-VR4K
IM-A-S3-BH-VR4K
IM-A-S3-GH-VR4K
IM-A-S3-PH-VR4K
IM-CP-S3-BH-VRFL
IM-CP-S3-GH-VRFL
IM-CP-S3-PH-VRFL
IM-A-S3-BH-VRFL
IM-A-S3-GH-VRFL
IM-A-S3-PH-VRFL

IM-CP-S2-BH-VR2K
IM-CP-S2-GH-VR2K
IM-CP-S2-PH-VR2K
IM-A-SP-BH-VR2K
IM-A-SP-GH-VR2K
IM-A-SP-PH-VR2K

Enabled AIR types

Scripted, Autonomous

Scripted

Base monthly quota

4,000 minutes / month

2,000 calls / month

Max no. of AIR services

Unlimited

Unlimited

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