FAQ and Solutions
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Enable SSH protocol to send configuration commands to Cisco routers
Applies to: Description: How to enable the ability of IVR Manager to send configuration commands to Cisco routers over SSH protocol. Telnet is also supported. How-to: Please follow the list of instuctions below: Enable SSH access on each router first Apply the patch to IVR Manager Test...
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28 Nov, 2018
Views: 315
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IVR Manager and ISE authentication
Applies to All Version Description "Send Configuration" in IVR Manager does not work and returns the error: Error occured when trying to send configuration to Cisco voicegateway Log file shows: RESULTS: StepsCount: 1 StepCurrent: 1 ResultLog: 08:09:47 Starting new log. 08:09:47 ...
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14 Mar, 2019
Views: 164
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How to increase the maximum upload size for audio files in IVR Manager Enterprise
Description: How to increase the maximum upload size for audio files in IVR Manager Enterprise How-to: Connect via RDP to the Imagicle Server Create a new folder named “Settings” under \StonevoiceAS\Apps\Ivory\ Copy the attached file (IvorySettings.config) in the new folder...
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14 Jul, 2020
Views: 144
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