Cisco UCM Configurations Summary

In this article we are listing all the required configurations to apply on Cisco UCM and UCX Suite to properly enable the access to directories of external contacts from any phone device.

The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.

Configurations on Cisco UCM

Feature Description	Configurations to apply	KB Article links
Make sure you have already applied global settings.	Common preliminary configurations.	Cisco UCM Global Setup
Enable access to Imagicle directories from XML-enabled Cisco IP Phones	Define a Phone Service on purpose	Enabling XML Phone Service on CUCM/CCME
Enable CURRI-based Caller ID resolution	Leveraging previously defined Imagicle ECC.	Enable CURRI-based Caller ID feature
Enable optional “Smart Numbers” feature	Speed Dial range definition, with relevant Route Pattern, leveraging previously defined Imagicle ECC.	Smart Numbers - Speed Dial
Enable access to Imagicle directories by leveraging Cisco MRA	Cisco Expressway configurations to allow Internet access from Jabber clients and IP Phones	Configuration for Cisco MRA scenarios
Enable Imagicle Contact Manager integration in Cisco Finesse clients	Add a new menu item in Finesse Desktop Layout	Enabling Contact Manager Directories for Cisco Finesse Agents
Enable Imagicle Contact Manager gadget on Jabber Desktop/Mobile clients	Add a Client section into an existing CUCM UC Service	Jabber Gadgets Setup
Enable Imagicle Contact Manager gadget on Webex Desktop clients	Configurations to apply on Webex Control Hub	Webex Gadgets Setup

Configurations on UCX Suite

Feature Description	Configurations to apply	KB Article links
Imagicle directory types and accesses	How to define new Personal/Public/Department directories	Imagicle Directories configuration
Import/Synchronize contacts from an external source	Leveraging Imagicle Meta Connector	Synchronizing contacts with external sources
Import external contacts from a CSV file	One-shot directory provisioning from a CSV file	Populate a directory from a CSV file
Imagicle Contact Manager Global Settings	Settings related to Caller ID resolution, Smart numbers, etc.	Global Settings
Click-to-call from Imagicle gadgets	Specific gadget URLs for click-to-call feature	Click-to-Call feature from Imagicle gadget