Applies to: Blue's Professional Blue's Hotel Pro Description: Gives direction on how to move Blue's from a PC to another one, restoring old data Solution: Please follow the steps: 1. on the old PC, make a back copy of your Blue's installation folder (default folder is c:\program...

Applies to: Blues Professional Blues Hotel Pro Blues Recorder Description: Procedure to enable log, make the test and collect Binfo file for Support Solution: Enable logs in Blue's Professional and recorder 1. Open folder < BluesProfessional > 2. Open file "Blues.ini" 3. Set...

Applies to: Blue's Professional Blue's Hotel pro Description: Instructions for deleting all calls and import them all from scratch Solution: 1. close Blue's Miner 2. close Blue's Recorder (NOTE: calls placed and received while recorder is not running may not be billed) 3. make a backup copy...

Applies to: Blue's Professional Blue's Enterprise Pro Blue's Enterprise 4 Blue's Hotel pro Description: The document reports instructions for sample calls to go execute that will help creating the new driver Solution: Once the document is filled in with the requested operations and...

Applies to: Imagicle Hotel Description: Procedure to enable log, reproduce the issue and send Binfo to Support Solution: Enable logs in Imagicle Hotel and Recorder 1. Open installation folder <ImagicleHotel> (Usually like: C:Program Files (x86)ImagicleHotel ) 2. Open file...

Applies to: Imagicle Hotel Pack Description: Change the default wakeup call audio prompt How-to: Up to Imagicle 2022.Winter.1 release Prepare a .wav music file (PCM uncompressed, mono, 8KHz) Copy your new wakeup message in this folder (in this example the audio is named...

Applies to: Imagicle Hotel Pack for Cisco UC Description: Change the default MWI Annotation audio prompt How-to: Prepare as many new .wav audio files as the number of languages in use (PCM uncompressed, mono, 8KHz). The filename should be Greeting.wav, for every language. Access through...

Applies to: Imagicle 2020.Winter.1 release and above Description: Wakeup call setup IVR script is included in UCX Suite. You just have to assign it to a pilot number to allow hotel guest calling the number and program wakeup call autonomously, without involving reception desk. Wakeup...